JAY-BE Reviews 

I love my Jay-Be bed for a quick guest put up, it's comfy and stores away without too much fuss. I also use it for an extra bed on holiday in the caravan awning. The website also has accessories and spares should you ever need one.
Highly recommend.

Amazing customer service. Got a new folding bed and the part which hold it's together when folded was broken. Spoke to customer service and they have sent a new one out. 5*

Great product too!

I had a issue with my mattress, customer service rep Sarah was fantastic, she helped sort out the problem, arranged a new mattress to be sent out and kept me informed through out the process

I recently had an excellent experience with Jay-Be's customer service. The online chat tool was straightforward, and the representative was very helpful. They quickly provided me with the email address and clear instructions on how to obtain a replacement safety clip for my folding bed. The entire process was completed within the same day, and the email communication was efficient and smooth. Jay-Be's commitment to customer satisfaction truly shines through their prompt and effective service.

Excellent Customer Service. I got a reply to my e mail within the hour.
The communication was absolutely superb, dealing with my issue in a few replies, and, offering me a couple of resolutions.
I would highly recommend this company.

SUPERB. I ended buying a second S5 Hybrid having been so happy with the first. With all the eco credentials I was certainly hesitant that it'd actually be comfy - but it's super comfy, amazingly affordable, recyclable and it's made in the UK. Considering the traditional brands charge three times as much or more for the same kind of thing it's a no-brainer. Thanks again Jaybe and keep up the great work :)

Ordered Mattress through Dfs had issues with Dfs delivery service fedex. Sarah Hall from the Jaybe team was made aware of issues and from that point on everything has been handled with great communication, never need to chase her she followed everything up and ensure my mattress was delivered with no issues. Sarah used a brilliant delivery team who delivered mattress and took it up and put it up for me. Sarah is a real gem and I hope Jay-be treasure her

The Jay-Be Benchmark S5 Hybrid e-Sprung™ Eco-Friendly Mattress is impressively comfortable and soft, providing excellent support with its hybrid design. The eco-friendly materials add to its appeal, making it a great choice for sustainable sleep. It balances firmness and cushioning perfectly, ensuring a restful night. Overall, very satisfying and highly recommended!

Rectified an issue we discovered a couple of years after purchase and while under the 5-year warranty, very impressive!

I had a problem with a mattress I had bought through a third party seller and decided to ring Jay- Be direct.

I had the pleasure of speaking with Jane, who immediately arranged for a replacement one which was delivered the very next day. The old one was collected two days later.
I cannot fault the amazing way my issue was handled and other companies could learn from Jay-Be customer service!
I highly recommend Jay-Be as a company to deal with. Second to none customer service and commitment to customer satisfaction.

I recently faced an issue with my mattress and reached out to the customer service team at Jaybe. I had the pleasure of speaking with Jayne, who handled my concern in a remarkably speedy and cheerful manner. Her friendly approach made the entire process so much easier and stress-free. I was impressed with how efficiently everything was resolved! I highly recommend Jaybe for their outstanding customer service and commitment to customer satisfaction.

Excellent customer service from Jayne at JAY-BE ! Mattress bought in October was very comfy and no problems with sleep quality. However I was concerned that our outlines remained imprinted on Mattress after we left the bed. Contacted Jayne with a photo and she immediately said this was not how Mattress should be and arranged another to be delivered. I would certainly use this company again . Quality customer service !

Needed replacement slats as mine had broken and I received them within 2 days

Had an issue with a product that was quickly resolved thanks to Sarah Hall,
She was a pleasure to deal with, good old fashioned service you don’t find a lot these days. Give the lady a raise!

I purchased a Supreme folding bed two years ago, and discovered one of the springs holding the mesh base had snapped. I emailed Jay-Be service and promptly received a reply offering some replacement springs and a fixing tool. Sure enough, two days later, a package arrived enclosing all the parts through the post. It is such a refreshing change to deal with a company who go above and beyond looking after their customers. I'm sure they'll continue to do well as a company if their customers feel valued as I do. Thanks to Sarah at Jay-Be service.

Exceptional service and excellent quality product, purchased extra mattress for folding bed, so so comfortable, thank you, nice to deal with a company that cares.

Sorted everything straight away no issues will be purchasing again near future fold up bed perfect

I just wanted to thank you Jayne for how fabulous your service has been.

You have been so lovely and kind and patient with me. I totally misunderstood your advice and you kindly stepped in and sorted it all out and resent my order. The planks fit it’s like a new bed!!!

This was exceptional customer service without a doubt I have not experienced this for a long time.

And to top it all I don’t have the faff of trying to sort a return.

I will highly recommend your company and when the time comes will definitely buy from you again.

I purchased a JAY-BE Open Coil Foam Free Kids Single Mattress and whilst changing my son's bed covers I noticed a hole in the corner. On inspection I realised that a piece of spring was sticking out of the corner.

I emailed JAY-BE to inform them of this and I received a response to arrange a like for like replacement.
Within 2 days it has been resolved.
My son has a new mattress, the old mattress has been collected.
It has honestly been great customer service.
I didn't have to go through hoops just to get it sorted. A great company who seem to demonstrate safety over interrogation.

I am very happy and encourage anyone to support this company because they are value for money and know the meaning of customer service.
Special thanks to Jayne who was amazing.

Miss Jayne was extremely helpful kind and stayed with the issue for weeks to ensure replacement bed springs finally got to me in Ireland. I could not purchase the springs direct in Ireland. It's a pity it's become unusual today to get such good respectful service. It was especially needed as I suffer from chronic debilitating condition.