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JA Steel and Son Reviews 675

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TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the moving process seamless and stress-free. Many appreciate the care taken with their belongings and the efficiency of the service provided, often noting that the team went above and beyond expectations. However, some people were dissatisfied with the customer service, citing rudeness from office staff and a lack of accountability for issues. A few other people also felt that the staff did not always show respect for their property, such as walking on new carpets with wet shoes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, highlighting the helpful, friendly, and efficient nature... See more

Customer service

Consumers find customer service to be positive. Many reviewers express gratitude for the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gavin, Silviu and James were extremely helpful and very professional they went above and beyond to make sure everything was seamless and easy for us to move. They worked extremely hard and most defini... See more

Company replied

Rated 5 out of 5 stars

I cannot express how amazing JA Steels crew were!! Mark W & Joe C made my experience less stressful, and if the rest of the staff are like them 2 men then I would recommend this company to everyone I... See more

Company replied

Rated 5 out of 5 stars

Another great experience with JA Steel. After a very easy video survey with Rob, the company arranged at short notice to do my move, sending 3 people instead of the agreed 2, and completing the move w... See more

Company replied

Rated 5 out of 5 stars

On time, polite, professional. Did an amazing job. BOTH properties were 3rd floor, no lift & the job was done in amazing time, no fuss. All staff were polite, patient and completed the job overexce... See more

Company replied

Company details

Written by the company

J.A. Steel Removals & Storage is a trusted removal and storage company providing reliable, professional moving solutions for homes and businesses. With years of experience and a friendly, skilled team, we take the stress out of moving by handling every stage with care, efficiency, and attention to detail. Whether you’re relocating locally or further afield, we offer a tailored service designed to suit your schedule, budget, and specific requirements. We provide full packing and unpacking services, secure wrapping for fragile items, and careful loading and unloading to protect your belongings throughout the journey. Our modern fleet of vehicles is equipped to transport everything from single items to complete household or office moves. For customers needing extra space, we also offer safe, secure storage options, ideal for short-term needs during a move or long-term solutions for decluttering or renovation projects. At J.A. Steel Removals & Storage, customer satisfaction is at the heart of what we do. We pride ourselves on clear communication, punctual arrivals, and a dependable service you can count on. Get in touch today for a free, no-obligation quote and let us help you move with confidence.

Contact info

4.9

Excellent

TrustScore 5 out of 5

675 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

10 out of 10 service

I highly recommend J A. Steel & Son for your removal and relocation needs.
Sanjay was so helpful and accommodating throughout, and seemless dealt with my last minute change to size of vehicle required.
The team on the day went above and beyond, recycing my surplus furniture so it didn't go to waste.
I was delighted that our furniture went to our local hospital.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Geat staff

Geat staff, very polite and helpful.

Craig, Dan R & Mike Brewster.

Went above and beyond

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Tony N, Bill R, Ryan C

Tony N, Bill R and Ryan C all took good care with my belongings and my home. They were professional and considerate and worked really hard. I would recommend J. A. Steel & Son and would be happy to use them again.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Professional Standards

Florian and Siluiu were very professional and friendly. They lifted things in care manner making sure there were no damages to items.They packed thing for us that were not packed in properly to prevent damages.
I had an extremely heavy marble table which they handled with excellent care and ease I will always recommend their service well done.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Ahmed, Daniel G. and Craig carried out the job with professionalism and care. Also very polite and answered any questions I had.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Really great company.

They're just a really great company. Second time using them and can't fault them. Helpful, friendly, efficient, careful, methodical, quick. No issues at all. Would use them again for sure. Thank you to Tony N, Danny G, and Dean G for all their help today.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I've used JA Steel twice now and both times I was very happy with the services. Quick, clean, attentive, professional. Thank you, Oliver, James, Mark W and Bill P! Highly recommend.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

“Great service

“Great service! The team was very professional, friendly, and careful with my belongings. They made my move easy and stress-free. I highly recommend them.” thank you Silviu and Florlan

6 March 2026
Unprompted review

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