Japan2UK Reviews 

The best place to get Pokemon cards online WITHOUT A DOUBT

After spending £150+ on 2 boxes from the website, my partner decided to pay extra for the 24 hour shipping, i understand that on their website it states this doesn’t mean 24 hour delivery, it could still take 2-3 days to ship. however i received no update for close to a week. We then got an email stating that they had sent the wrong order by ‘accident’ (items in the box weren’t anything we ordered and were valued at probably £50) which i understand could be a real possibility as human errors happen.

The problem is was on the day the wrong parcel arrived, they was asking for me to return the parcel with a pre paid label and was replying to emails back and forth regularly throughout the day. however as soon as i returned the parcel all contact stopped, me and my partner who made the order have sent 10+ emails attempting to get a reply from them to see when our original order will be sent out. tracking numbers show that the parcel i returned got back to them on the 20/04/26 in the early hours of the morning. i have now been ignored since the friday (the day i returned the parcel) i tried messaging them on instagram but have not had a reply. i had commented on a few of their posts stating the issue but once again have just been ignored while they reply to other comments that were left after i commented.

After checking their website again, it then showed that one of the booster boxes i ordered was ‘out of stock’ which lead me to assume that is why my parcel hasn’t been shipped, part of me was thinking maybe they are waiting on an order to get more stock before sending them out, which i would be fine with as long as they replied to me and let me know what was going on.

When they needed to contact me, they was eager to reply. however when i had a problem with the whole ordeal, they was not interested in giving me a response or keeping me updated.

*Update* The parcel arrived after a week but at this moment i would not use the website again due to their lack of contact and willingness to sort the problem out.

We was also offered a £10 coupon for their website which they did not follow through with because ‘i left an inaccurate negative review’ on here although all i did was express my opinion on the service i received

On some items the price is good or what you’d expect for imported product. But the English prices are nothing less than scalper levels.

£45 for a Brilliant Stars 3-pack blister that’s sold today on eBay (exact same product) for £18. Crazy.

I've purchased Japanese, Korean and Chinese Booster Boxes from Japan2UK and all of my orders were delivered on time, had no import tax which was great, in perfect condition, packaged beautifully and all priced reasonably at the time of purchase. The boxes/cards are authentic and I'll definitely be ordering from them regularly when I wanna add to my Jpn/Kr/Cn collections (:

I have made one purchase so far with Japan2UK and I couldn’t be happier with the speed of delivery and whole purchasing process.
Then when I had a question about increasing prices (due to Market price as well increase) they responded to my email within an hour with a very clear email explaining.
Very professional and customer friendly company from my experience so far

Really good company to deal with , had an issue with delivery and customer service team were absolutely fantastic the support was first class . This was the second time I’ve ordered and to be honest I will be most definitely ordering again

Me, my son and daughter have a nice collection which started with a very geeky and awkard me in the late 90s, we love ripping packs together and japan2uk is like our little sanctuary being able to get hold of packs and boxes without hassle and at a reasonable price. Superb company

1st mystery box - scratched slab
2nd mystery box - worth £25.18 , i emailed expressing my disappointment and they emailed back saying the box was valued at £26.88 (which is a lie as I price checked everything on their site on the day I Recieved the box and added all totals up)

I would have proceeded to buy packs but avoid mystery boxes from them if they didn't lie! AVOID!!

Really friendly buying service, competitive price and went out their way to help in the delivering of the cards I sold to them

Sold items to them, sooo easy to do. Fair price. Would do it again!

Amazing customer service, very quick and polite! :)

Always 5 stars

I purchased a Pokemon mystery box from Japan2UK as a birthday gift, the listing would suggest that you will receive a range of items that exceed the price you pay.

Sadly on this occasion what was received was a bundle of single boosters from JP, KR, CN & HK/TW, plus a small deck which just barely scraped the value of the mystery box and if you include postage, was actually lower than the value had they been ordered separately. No exclusive figures, toys, PSA graded cards, sleeves, plushies, play mats etc. Not even a small keyring or trinket.

I had reached out to Japan2UK to request the Pokemon only option and they were very quick to respond, doing so within 5 hours of contacting them. The order was despatched the following day with confirmation of this including tracking.

The mystery box itself was well packaged, the box had Fragile tape sealing it and the contents were packed into clear bags, so overall I can't fault them there.

Honestly though I'm just disappointed, I wasn't expecting anything fantastic and I suppose to an extent, a mystery box is just that, a mystery, but when a listing shows a huge selection of items and all that's included is a few single packs and a deck to reach the value, it really does seem disingenuous and made the gift a complete disappointment.

Lastly I did try to reach out to Japan2UK to make them aware of my concerns hoping for a response before I left feedback, however have received nothing some days later, a far cry from the 5 hours previously taken to respond.

Was my go to for Japanese pokemon, recently purchased a Mega Dream box and it was missing the SR+, contacted Japan2Uk regarding this (offering to provide full video from package to packs) and was extremely disappointed with the customer service, they seem to have no interest in reviewing the video and investigating what went wrong to prevent this happening to future customers. Have emailed again today in the hope they may reply but my expectations are low at this point.

I used japanuk new service to sell my collection.
Was very easy to do and the money was in my bank within 2 days of my collection being posted.
I will definitely use this service again in the future.

This is a review for the Customer Services Team. Following a purchase where my billing address for Apple Pay appeared to override the address I had selected for my purchase to be sent to, I contacted the CST. They were very quick to respond and amended the address so that the item was sent to my daughter instead of me. Their contact was speedy, professional yet friendly and personal. Excellent customer service in addition to an easy ordering process and a great price for the item, despite the glitch. Thank you very much.

A Great place to order, plenty of stock very reasonable prices, for english, japaese and chinese TCG cards boxes and special collections of all sorts, great customer.service answer all quieries, and often have great discounts on products

Always can trust them to have fast and good quality product

Packaged quickly and securely, always great communication and amazing prices compared to the market.