Die bestellten SIM-Karten wurden innerhalb von 3 Tagen zu uns nach Hause geliefert. In Japan haben wir die Karten aktiviert. Alles sehr gut beschrieben. Die Verwendung in Japan lief ohne Probleme. E... See more
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See what reviewers are saying
Instruction were excellent. download and printing tickets was easy. Details in the "Bag size for overhead baggage storage" was essential ( we actually bought a slightly smaller bag than we had int... See more
Great customer support! Japan Experienced worked with us when we decided to upgrade our train seats, they explained the process clearly and it went seamlessly.
I have been using Japan experience for JR passes and pocket wi-fi for over ten years now and was never let down, bar on one occasion when the pocket wi-fi device was faulty and I subsequently received... See more
Company details
Written by the company
Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We sell a variety of products to our customers traveling to Japan : individual and group tours, Rail Passes, activities, excursions, train tickets, accommodations, SIM cards, etc. More info on our company and products, on our 5 languages website: https://www.japan-experience.com/. In March 2025 Japan Experience also acquired FTC, a DMC specialized in large group tours in Japan, and in 2022 opened Irasshai, a 800 m2 Japanese concept food store in the center of Paris (https://irasshai.co/).
Contact info
30 rue St Anne, 75001, Paris, France
- +33142616083
- contact@japan-experience.com
- www.japan-experience.com
4.6
Excellent
21K reviews
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Great Service!
great wifi reach all over the different places, i had no issues in all the time i spent in Japan. Best service ever!
12 March 2026
It was a simple seamless experience
It was a simple seamless experience. We put the sim cards in before we left Australia & on arrival in Japan, turned wifi off then back on & we immediately had data. Thanks so much for a great product.
31 January 2026
Flawless experience!
7 March 2026
Perfect and quick services
8 March 2026
Shipping was pretty quick less than a…
Shipping was pretty quick less than a week. The cards well packaged. I haven't used them yet so only later will I be able to say if they work😅
15 March 2026
Quick delivery and good service
14 March 2026
The explanation of how to use the train…
The explanation of how to use the train ticket was very useful
5 March 2026
Very quick and efficient delivery of…
Very quick and efficient delivery of the German driver's license translation in Japanese.
2 March 2026
A great experience as always
A great experience as always, thank you for being so helpful and reliable!
2 March 2026
excellent customer service
Purchasing was easy. Retrieving tickets was easy. When I realized that I had mistakenly rescheduled the return date, they responded and refund right away. Would use again!
5 March 2026
It was quick and easy to get the tickets
It was quick and easy to get the Shinkansen tickets. We had some problems with the Visa cards, but that must have been a bank issue.
25 February 2026
7day rail pass worth its weight in gold
The whole purchasing amd usage experience was easy. We purchased our 7 day Japan Rail Pass early, well before our trip and it was sent via FedEx to our home. After arriving at Tokyo station we transferred it over and they give you a qr code ticket used to purchase tickets. For us it was well worth it. We home based in Tokyo and took day trips daily and ended up visiting Kyoto, Osaka, Hiroshima, Akita and Nara. Booking those separately on the shinkensen would have cost us way more. Also, in some cities it covered buses and light rail trains. It made getting around japan so much easier.
28 February 2026
Service was smooth and timely
I used their website to book for my Japan trip. The booking process was quite simple and everything was delivered on Time without any issues.
4 March 2026
Unprompted review
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