Jamendo Reviews 

329
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were unhappy with their experience overall. Many people reported significant issues with payment, frequently experiencing long delays or not receiving royalties for extended periods, with some waiting over a year for owed funds. Customers also expressed dissatisfaction with the company's service and response times, noting a lack of clear communication and often receiving generic, unhelpful replies to their inquiries. This has led to frustration regarding withheld funds and a general feeling of unreliability. However, some customers also noted that payments were eventually received, albeit slowly, and a few reviewers praised the support team for being responsive. Conversely, people mentioned the website and reporting system needed modernization, describing it as cryptic and incomplete.

What people talk about most

Payment

Customers had negative experiences with payment, with many reporting significant delays and even non-payment... See more

Response time

Customers consistently express disappointment with response times, frequently receiving vague, templated, or... See more

Service

Reviewers highlight negative aspects of service, with many expressing frustration over unpaid royalties and... See more

Website

Reviewers mention ambiguous feedback about the website, with some recalling it as a great platform in the... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers reporting quick responses from support and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

About hundred songs as artist were disapperead by catalog of Jamendo Pro : i don't receive any answer. Jamendo Sues Nvidia and Suno for songs. It was a good platform borned with good intentions... See more

Company replied

Rated 2 out of 5 stars

There has been such a decrease in royalties and payments quality. For example: as a netlabel, one of our artists is waiting since May 2025 for a payment, which stays forever in pending state. Wh... See more

Rated 3 out of 5 stars

UPD (10.02.26) A month later, the situation was resolved successfully, and the royalties were paid, but this only happened after an official notification was sent to Jamendo's partners, so... See more

Rated 3 out of 5 stars

EDIT: I just received my payment and got some insight in why this could happen. This is why I adjusted my review. I'm still a bit disappointed that it took so long, but I'm still happy, that... See more


Company details

  1. Music Publisher
  2. Hobby Store
  3. Live Music Bar
  4. Music Store

Written by the company

Listen and download over 700,000 exceptional tracks from over 45,000 independent artists across the globe. Whatever your musical tastes, you'll discover exciting new music at Jamendo. All content is Creative Commons licensed.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

329 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(329)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jamendo is a great company

Jamendo is a great, great company, providing an outstanding music service which supports my job as creator. I do recommend Jamendo to any one looking for their professional support!

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Big catalogue

Big catalogue, wide range of music genres, high quality bands / performers and low price. What more could you want?

15 July 2024
Unprompted review
Rated 1 out of 5 stars

Cheating on the author's share.

I've been working with the company since 2015. Everything used to be fine, I even wrote a good review of it a few years ago, but starting this spring Jamendo started to cheat with payments. They are evasive and don't give full answers through the support. I have been waiting for a response to one of my requests for 3 months now. Every time they ask you to wait a little longer and it drags on forever.

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Jamendo offers not only a great selection of music but also exceptional customer support. Their team is quick to respond and highly effective in resolving issues, ensuring a smooth and satisfying user

Excellent Support and Problem Resolution

I recently had an issue with downloading tracks from Jamendo, and I was impressed by the quick and efficient support I received. The team, especially Kathie, Martin, and Arimbi, was very responsive and provided detailed instructions that resolved my issue completely.

Their dedication to ensuring customer satisfaction and their prompt communication made a significant difference. I highly recommend Jamendo for their outstanding support and commitment to helping their users.

Thank you for the excellent service!

5 June 2024
Unprompted review

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