jaja is a good card to have. Recognized everywhere and very speedy payments at usage. The credit limit is good but could, perhaps, be a little bit higher as life is becoming more expensive and purch... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had other cards which I applied for on line, but in my experience this has been the best so far. I was pleasantly surprised how easy and straight forward the whole process was, always kept in... See more
Company replied
Only 4* as the guidance during signinv ip was incomplete. I intended to take advantage of the transfer to pay off another credit card. The whole process to sign up etc was well ofganised and was 5... See more
Company replied
Straight forward setting up on the account, my experience as a more mature person, not Tech 100% savvy, everything was so easy no hassle no need to phone anyone, everything explained so easily. The se... See more
Company replied
Company details
About Jaja
Written by the company
Hello 👋 We're Jaja and we're on a mission to shake up credit and liberate our customers from needless complexity, wasted time, and frustration.
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
Contact info
PO Box 10782, LE18 9HS, Wigston, United Kingdom
- www.jaja.co.uk
4.5
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to follow website no hard sell or…
Easy to follow website no hard sell or hidden fees
29 November 2025
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you found our website easy to follow and that you appreciated the straightforward experience with no pressure or hidden fees 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Amazing experience
The process to apply for my balance transfer card was so quick and easy. Amazing communication since opening my account and I've recommended Jaja to all my friends and family.
16 June 2026
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you're enjoying your JAJA Credit Card and that you've had a great experience so far. It's fantastic to know you’re finding the app easy to use and manage your account through 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Great card
Great card, and good experience so far. Easy to do anything on the Application.
7 July 2026
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you're enjoying your JAJA Credit Card and that you've had a great experience so far. It's fantastic to know you’re finding the app easy to use and manage your account through 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you're happy with your JAJA Credit Card and that you're enjoying your experience with us 💳✨
We really appreciate you taking the time to share your feedback with us 🚀😊
Thank you,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you're enjoying the app and finding it easy to use and make payments through 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
A new and exciting card
A new and exciting card . JAJA is a excellent name I just had to join you thank you for the Opportunity..You've been great .Cheers 👍
23 June 2026
Reply from Jaja
Hi there 😊
Thank you for your fantastic feedback! We're so pleased to hear you're excited to be part of JAJA and that you've had such a positive experience with us 💳✨
We really appreciate your kind words and are delighted to have you with us. Thank you for taking the time to share your experience 🚀😊
Thank you,
Shannon
Most cards can't be balance…
Most cards can't be balance transferable as not supported.( Pointless card from this)
23 June 2026
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Reply from Jaja
Hi there 😊
Thank you for your fantastic feedback! We're so pleased to hear you found the experience easy and smooth, and that you would highly recommend JAJA 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Great card easy to apply for easy to to…
Great card easy to apply for easy to use the app as well great card all round I rate it 5*
16 June 2026
Reply from Jaja
Hi David,
Thank you so much for your fantastic 5-star review! 😊 We're thrilled to hear that you found the card easy to apply for and that you're enjoying using the app. It's wonderful to know that you're having such a positive experience all around! 🚀
Thank you,
Shannon
Reply from Jaja
Hi Andrew!
We are so happy to hear that you had a positive experience with our service! We always strive to provide efficient and excellent service to all our customers.😊
Thank you,
Shannon
Easy application process
Easy application process, card took longer than expected to arrive.
Sensible starting credit limit and app easy to use
21 June 2026
Reply from Jaja
Hi Lawson!
Thank you so much for your fantastic feedback! 😊
We're delighted to hear that you found the application process easy and that you're happy with your credit limit and our app. We understand that waiting for your card to arrive can be frustrating, and we appreciate your patience. We're always working to improve our delivery times. 💳📱✨
Thank you,
Shannon
Easy application process
Easy application process, card arrived quickly, app user friendly and responsive to queries
20 June 2026
Reply from Jaja
Hi Marie,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you found the application process easy, your card arrived quickly, and that you're enjoying the user-friendly app. We're delighted to know we're meeting your expectations! 🚀
Thank you,
Shannon
The whole experience has been good
The whole experience has been good
Easy application
Well laid out
Only thing I would like is on the app an easy way to see when payment is due.
20 June 2026
Reply from Jaja
Hi there!
Thank you for taking the time to leave your Trustpilot review! We're so pleased to hear you've had a positive experience overall, and that you found the application process easy and the app well laid out 📱💳✨
We really appreciate your feedback regarding making the payment due date easier to find within the app. We understand how helpful this would be when managing your account, and we’ll ensure your feedback is shared with the relevant team.
Thank you again for sharing your experience with us!
Kind regards,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you've found JAJA fast and convenient to use 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Reply from Jaja
Hi there!
Thank you for taking the time to leave your Trustpilot review! We're so pleased to hear you're happy with your card and that you're finding it practical and useful 💳✨
We really appreciate you sharing your experience with us and taking the time to leave your feedback!
Kind regards,
Shannon
Reply from Jaja
Hi Michael,
We are so happy to hear that you had a great experience with us. We appreciate your positive feedback! 😊
Thank you,
Shannon
I would recommend JaJa Easy to apply,quick acceptance,all done…
Easy to apply,quick acceptance,all done on line
12 June 2026
Reply from Jaja
Hi Robert!
We're so pleased to hear you found the application process easy, with quick acceptance, and all conveniently done online! 😊 Making things simple and straightforward is exactly what we aim for. 🚀
Thank you,
Shannon
Easy & fast application
Easy & fast application. App is straightforward & easy to use. Applied in order to do a balance transfer yet once approved it then didnt accept transfers from one of the companies I wanted to transfer from, would of been helpful to have a list provided prior to making the application, hence the 4 star rating not 5, apart from that, all good
12 June 2026
Reply from Jaja
Hi there!
Thank you for taking the time to leave your Trustpilot review! We're so pleased to hear you found the application process easy and fast, and that you're enjoying using the app 📱💳✨
We really appreciate your feedback regarding the balance transfer process. We understand how disappointing it must have been to find out after applying that your transfer couldn't be completed with your previous provider. We appreciate that having this information earlier would have been helpful, and we’ll ensure your feedback is shared with the relevant team.
We're glad to hear that, aside from this, your experience has been positive, and we really appreciate you sharing your thoughts with us!
Kind regards,
Shannon
Didn’t confirm acceptance or denial…
Didn’t confirm acceptance or denial when it tells you to create account asks comfort credit card number which your not given so have no idea what’s happening
1 July 2026
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Don’t ever use ASDA Credit card by jaja
One of their products “ASDA CREDIT CARD” don’t ever take that card, they are very unprofessional, they are misusing the ASDA brand name because the customer service and product, it’s been 4 months, my card got blocked, don’t know the reason, since that day I am trying to contact them but no one is on the other side to respond, they are charging extra monthly payments automatically now I have deactivated the DD just waiting for them to contact me, worst customer support service.
2 April 2026
Unprompted review
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.