Jaeger Lecoultre Reviews 13

Bought a reverso Duoface which stopped working due to a faulty mainspring. The watch was covered by the warranty but not once was it acknowledged that the watch didn't work through no fault of my own, or that I had to the 2 days off work and pay for return fares on the train on both occasions.

Patronising language like 'thank you for entrusting your precious timepieces with us' like I was embarking on an exciting journey is annoying. I was without the watch for weeks with not one apology.

The watch had a very small mark on the case that would easily polish out. I asked if this could be done as the repair included a full service under warranty but was told to polish it would be £380.

The overall experience doesn't make me feel like a valued customer and I will likely sell the watch and buy other brands moving forward. This is my second JLC and it will be my last if this is how customers are valued.

I purchased a Reverso Classic in Sept ‘21 and today went to the Old Bond St boutique to enquire about a service (it’s 1st).
When I tried to enter I was told by ‘security’ to come back in 5 minutes & so I asked “why” to be told the store was very busy. I looked over his shoulder & there was ONE other person (that I could see) so the ‘busy excuse’ was somewhat flimsy at best and at worst it meant there was an important client (well, more important than me apparently) that wanted an uninterrupted experience.
The impression I was left with was that owning a timepiece which today retails at just shy of £10,000 was trivial by their standards and the fact I was refused entry seems to confirm that.
Shame on you Jaeger LeCoultre !

If there was a 0-star option, I would have given 0. If you are thinking of buying a Jaeger-LeCoultre watch, read this first.

I have had six Jaeger-LeCoultre watches over the years, two vintage and four newer watches. I had no problems with the vintage watches, but something has changed in their management.

After learning about their history and their prestige within the watch community, I purchased two vintage JLC watches and had no problems with either. It actually began when I purchased a new Polaris and immediately noticed the quality was not as good as I expected, the bracelet was made in France and not by JLC, and the case felt cheap. This made me wonder how much more of the watch was made by another manufacturer. I soon sold that watch. I also had a gold Geographic that was sold because the movement failed. Then I moved on to a Duomètre, that also failed and was repaired under warranty.

After being so disappointed with JLC, I finally decided to give them another chance and purchased the classic Reverso. The watch was fine until the crown became so stiff I couldn’t wind the watch. I sent the watch for repair, and after many weeks, it came back working well. After only a few months, the watch stopped and would run at all. The watch was then sent to JLC for a full service at a cost of £800 in an attempt to get the watch working as it should and looking like new. After three months of waiting for its return, it finally arrived. The watch was working as it should, but I noticed the face had been damaged during the service. As you can imagine, I was not happy and made a formal complaint. After many emails back and forth, they decided I should send the watch back so they could investigate what went wrong. They eventually admitted responsibility and offered to repair the damage and refund my £800. Far enough, I thought….but after another four weeks, the watch was returned only to find the back of the case was scratched during the repair. Unbelievable!

As you can imagine, this has been a stressful experience, and this is why I decided to share my experience so that other people don’t have to go through the same. I’ve had many watches serviced, including Rolex, Zenith, and Omega, and have never experienced the incompetence that JLC showed. They don’t seem to care either because they haven’t even acknowledged the reviews placed on this platform.

What a shame that this once iconic brand has now been spoiled by cutting corners with its servicing and watch manufacturing by outsourcing rather than keeping everything in-house. The boxes are now cheap and nasty too. No service boxes either, just a cheap cardboard box.

I am now selling all my JLC watches and will never buy another.

Magnificent watches. Really beautiful. Will last a life time.

Bought a watch in October 2021- about 18 months ago. Six weeks ago it started to keep stopping. I went on a trip to Berrys in Windsor specifically for them to look at. They decreed that all was well and it was just lack of movement by me to keep the watch wound- odd as my movement patterns haven't changed materially since I bought the watch. The problem continued so I went on a special trip to the showroom in Old Bond St. I walked in and the two sales people were occupied. I stood there for 15 minutes with no contact or interaction. Finally one of them said they would see if anyone was available to see me- which there was. it was then agreed that there was a problem and I needed to leave the watch. To do this I had to set up an account. This required me to spell my name five times before the sales assistant managed to get it. I am now told there is a manufacturing issue with the watch and they need five weeks to fix it. Presumably I will then need to invest further time and money going to London to collect it

So in summary. I bought a premium product which after 18 months stopped working. To get it fixed I have put up with poor customer service, spent c£150 on travel and wasted five hours of my time

Same experience as the other reviewer. My watch was delivered on 31st July for a service according to their tracking. Absolutely no correspondence from them since. I have chased them up now and they've asked for a service number which was never given to me on any of the emails or correspondence. They asked for my serial number which should be on the warranty card but the warranty card is blank. Horrendously stressful experience. I've tried phoning the UK office today and it plays the message that they are open from 9AM to 5PM yadder yadder and then disconnects. I shall not be purchasing another watch from this manufacturer.

just try and get in touch with this company and its a joke the phone line is permanently busy and has been for the last month. live chat is a joke. this company is one of the worst for customer service. when you spend £18000 on a watch you expect better service .
sent my watch in for adjustment because it was gaining time and have heard nothing since.