Awful company. Placed an order, it was delivered to an address in Fort William, 100 miles away from me! Got in touch and got completely ignored, no refund. £24.95 down the drain, avoid at all cos... See more
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I purchased a jacket 2 weeks ago and haven't received any tracking information from this company. At this point you guys have stolen my money since customer service is impossible to reach throughout... See more
Company replied
I see a lot of poor reviews featuring items the complainant actually liked. I've been ordering from them for months with only one product compaint (cheap shoe) and I like the deals they give customers... See more
Company replied
I love their clothes, it shipped in 9 days standard shipping which isn't bad at all. Prices are pretty reasonable when they go on clearance, so I usually just get those. I don't know about their progr... See more
Company replied
Company details
Written by the company
Since 2008, Jackthreads is an online only lifestyle shopping destination offering curated gear for guys at members only prices.
Contact info
United States
- www.jackthreads.com
2.7
Poor
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was so easy find what I was looking…
It was so easy find what I was looking for and I absolutely love the product!
16 February 2023
Unprompted review
Reply from JackThreads
Hi Reagen! We're glad that you love the product. May you continue to keep tabs on our site and we appreciate your support of JackThreads! Happy shopping!
Reply from JackThreads
Hi! I'm glad you liked it!
We do apologize that there was a delay in the shipment due to the severe weather. Rest assured we will provide a better experience if you order with us again.Please continue to keep tabs on our site as we're launching new products weekly
Comfy AF
While i was not expecting the 2-2.5 weeks to have the item ship, it was great quality and comfy
16 February 2023
Reply from JackThreads
We appreciate your support of JackThreads!
Rest assured we will provide a better experience if you order with us again. Please continue to keep tabs on our site as we're launching new products weekly
I wish the shipping was a little…
I wish the shipping was a little faster. But foe the product itself I think it is great. I feel it is true to size and comfortable.
16 February 2023
Reply from JackThreads
We appreciate your support of JackThreads!
Rest assured we will provide a better experience if you order with us again. Please continue to keep tabs on our site as we're launching new products weekly
Send lots of email spam
I don't think I ever visited the website or signed up to it but I get multiple emails everyday spamming my inbox.
7 March 2023
Unprompted review
Reply from JackThreads
I understand and we appreciate you informing us. I have gone ahead and removed your account. If you receive an email from us in the future, you can simply click the unsubscribe button at the bottom of the page and it will redirect you to a new window. Please click once the unsubscribed button. Thank you!
Purchased new boots to replace the ones…
Purchased new boots to replace the ones I got from jackthreads back in 2016. They look and wear great and the price was surprisingly reasonable. Order hadn’t shipped after a week so I spoke with support and found out there was a delay in the items arriving at JT’s warehouse. It was a good experience for the most part. Ordering was easy, glad they’re expanding their offerings. Support was great and quick to answer my questions.
6 February 2023
Reply from JackThreads
Thanks for the review Chris, and for picking up the new boots. Some of our items are sold on a presale basis so they don't ship right away. We're working to better message this across the site, as well as a presale email flow to keep customers more informed along the way. We appreciate your long term support of JackThreads
Yoga 🔥Flame is a great shirt, and a even better gift.
The shirt had a great design so I at first got me one for myself. When it came I got to see the quality of the shirt and fabric up close then I had to turn around and buy one for my friend (who is a yoga teacher). The added bonus was at the time the shirts were on sale so I got them for a steal!
3 February 2023
Reply from JackThreads
Thanks for the review, we're glad you liked the product and pricing. The site is always changing, so keep tabs on our weekly drops!
Reply from JackThreads
Thanks for the review!
Reply from JackThreads
Thanks for the review. You're in good hands with our new owner, they have a customer first mentality for sure. Let us know if there's ever anything we can help with!
Great to see JackThreads back
Great to see JackThreads back. The shipping was SUPER fast and the Northface Fleece was perfect and at a great price! Hope to see more great brands like this in the future.
25 January 2023
Unprompted review
Reply from JackThreads
Thanks for the review, and we're glad you're enjoying The North Face fleece
Customer Service is back!!
Jack is BAAAACK! I got an email saying the original founder has taken his company back so I purchased something to get a feel for it. The customer service is back, they’re responsive and professional. I’ve placed a few more orders since and have only had positive experiences. So happy my Jacky is Backy
15 December 2022
Unprompted review
Reply from JackThreads
Glad to hear it, we appreciate your business. We're here if you need us, reach out anytime: service@jackthreads.com or via live chat Mon - Fri 9am - 5pm EST
JackThreads is Back in Hands of Original Owner
Jackthreads is back in the hands of the original founder... and I can tell. I have purchased 3 items from them in the last 2 months and it looks like they are back to what they were originally. Excellent customer service + Great products... I'm glad my old JackThreads is back. Very professional and shipping was as advertised.
5 January 2023
Unprompted review
Reply from JackThreads
Glad to hear it, we appreciate your business Drew. We're here if you need us, reach out anytime!
The store has fallen in the ratings
The store has fallen in the ratings, before the clothes were much better quality, and the saddest thing is that my friend can not buy clothes because there is no size
7 September 2022
Unprompted review
Reply from JackThreads
Hi Robert, We're sorry to see this but wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two new ownership groups. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com
Not good
They lost my business when they stopped selling clothes for us thicker guys. Everything is slim, skinny, or tapered cut, which doesn't always look good on folks who aren't skinny. Their apparel items routinely run a few sizes smaller than they should. A 36 is really more like a 32. I bought a 36 pair of jeans (my actual size) a few years ago, and I couldn't even get them on past my thighs. And everything is routinely sold out. It made little sense to keep going to their website only to find out that that perfect item I loved was sold out for good. This was a common occurrence, and it was very frustrating. It is normal for stock to run out, but it is not normal for your stock to always be sold out. Customer service is decent, but their return policy needs work. If you just don't like the item, you're out of luck.
28 January 2021
Unprompted review
Reply from JackThreads
Hi Seth, We're sorry to see this but wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two new ownership groups. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. We'll pass along the assortment/sizing suggestions to our merchandising team.
False Advertising
They advertise free returns. They do NOT offer free returns. The only scenario where the customer is not charged is for faulty or damaged merchandise, which is a standard industry practice.
False advertising.
11 November 2020
Unprompted review
Reply from JackThreads
Hi Gian, We're sorry to see this but wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two new ownership groups. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. We currently offer Free Shipping above a threshold, which is listed on our site
Ordered from them 5-12-2020 and they…
Ordered from them 5-12-2020 and they havent shipped anything. There's no way to contact them. I have no idea how to get my money back. $100 just gone.
Go spend elsewhere.
25 May 2020
Unprompted review
Reply from JackThreads
Tyler, We're sorry to see this but wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two new ownership groups. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out to our service team and we'll see how we can make it right
customer service is non existent and
customer service is non existent and
quality has dissipated over the years
They don't even update social media anymore. Do yourself a favor and order from somewhere to save a headache that will come.
19 May 2020
Unprompted review
Reply from JackThreads
Hi, We're sorry to see this but wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two new ownership groups. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com
Jackthreads or Jack your wallet?
I placed an order with jackthreds on 2-21-2019. Their website shows order unfullfilled. They don't answer e mails and there is no other way to contact them. The only thing I can find on the internet about them is: located on Flushing Ave in NY,NY and it says they only have 3 employees there.
Jackthreads or Jack your wallet?
28 February 2019
Unprompted review
Reply from JackThreads
Joe, We're sorry to see this but wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two new ownership groups. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out to our service team and we'll see how we can make it right
DO NOT BUY FROM THIS SITE
Ordered a 2 pairs of shoes. One pair came in damaged the others don't fit. Cannot get a response via email, no phone number, no refund.
DO NOT ORDER ANYTHING, I have a feeling they are about to go out of business and are basically liquidating any stock.
12 December 2018
Unprompted review
Reply from JackThreads
Paul, We're sorry to see this but wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two previous ownership groups. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out to our service team and we'll see how we can make it right
DO NOT BUY ANYTHING FROM JACK THREADS!!
DO NOT BUY ANYTHING FROM JACK THREADS!!
I bought two pairs of pants from them in October 2018. They didn't fit. I emailed and they sent back an address to mail them to(at my cost) for a full refund.
That was weeks and weeks ago.
I have yet to receive a refund or any response to my multiple emails.
I have reported them to the FTC and the BBB as well as my credit card.
Yet, I still get almost daily emails from them with sales and asking me to buy more stuff. STAY AWAY!!
7 December 2018
Unprompted review
Reply from JackThreads
Jay, We're sorry to see this but wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two previous ownership groups. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out to our service team and we'll see how we can make it right
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