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Jacksons Leisure Supplies Ltd. Reviews 

1,994
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often finding a wide selection of genuine parts at competitive prices. Many highlight the fast and efficient delivery service, noting that items frequently arrive well-packaged and on time. The company's service is often described as outstanding, with consumers appreciating the helpful staff and straightforward ordering. However, some customers noted occasional delivery issues, such as delays or items arriving damaged or incomplete. A few also mentioned concerns about communication regarding order status, particularly when products advertised as in stock experienced significant lead times.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising fast and quick delivery... See more

Product

People report positive experiences with products, frequently highlighting their high quality and competitive... See more

Service

Reviewers mention positive feedback about service, with many praising the great service from start to end,... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process very easy to... See more

Price

Customers had positive experiences with price, frequently highlighting competitive and reasonable pricing for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a genuine well set up organisation serving the campervan community. This more than I can say for some of the competitors that have abysmal customer services. "xxxautocare" to be specific. With... See more

Rated 5 out of 5 stars

Great prices and fast delivery, excellent quality items. The Heiki roof lights where fantastic, they replaced the aweful rubbish flimsy ones that Auto Trail fitted to our F72 motorhome. Great team w... See more

Rated 5 out of 5 stars

The staff are very helpful and knowledgeable and gave me good advice as I know little about solar chargers. They also went out of their way to ensure that the charger was posted the same day as I orde... See more

Rated 5 out of 5 stars

They were delays in our order being delivered but Jacksons Leisure updated us on a regular basis. Our order arrived on time for our installation date. Top marks for the Jacksons leisure team. Thank yo... See more


Company details

  1. RV Supply Store
  2. Awning Supplier
  3. Camping Store
  4. Marine Supply Store
  5. Outdoor Sports Store
  6. Swimming Pool Supply Store

About Jacksons Leisure Supplies Ltd.

Written by the company

Jacksons Leisure Ltd.

At Jacksons Leisure Supplies, we specialise in providing everything you need for your leisure adventures. From caravan and motorhome equipment to campervan conversion supplies, camping gear, marine products and swimming pool equipment, we offer a carefully selected range designed to support both enthusiasts and trade professionals.

As a family-run UK business with over 40 years of experience, we’ve built a strong reputation for supplying reliable products backed by friendly, knowledgeable service. We work with leading manufacturers to ensure our customers have access to quality products they can trust, whether they’re maintaining, upgrading or building from scratch.

We stock everything from essential accessories to specialist components, making it easy to find what you need in one place. Whether you’re preparing for a trip, working on a campervan conversion, upgrading your setup or simply replacing a part, our team is here to help with practical advice and support at every stage.

Based in Bromborough on the Wirral, we operate both an online store, shop and trade counter, allowing us to serve customers across the UK with fast dispatch and dependable service. Our goal is simple: to help you get equipped with confidence for every journey.

Business Services

Written by the company

Official Calor Gas Partner
We provide Propane, Butane and Patio Calor Gas Bottles. We also offer an exchange service for when you've ran out. Not sure which gas you need? Give us a call! Our team is always happy to help you choose the right option.

Contact info

Fiamma Awnings

Available on Next Day Delivery

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(1,994)

1,131 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good customer support

I've bought some parts for my camper recently, only that shop has all I need on shelves, with very good price. I mean low price, of course for original parts.
With some issues if my bank I had to communicate with client support and that was very good and informative, nice to meet such quality of services nowadays.
So with next demands of parts, I'll check that shop first of all, thank you!

17 July 2026
Rated 1 out of 5 stars

I would give no stars if I could

I would give no stars if I could. I ordered a fridge freezer at a cost of over £2000 which showed as in stock with delivery of 7 to 10 days. I rang several times to find out when the delivery would actually be and it wasn’t until a week later they told me delivery wouldn’t be until the 31st July, because that’s when the supplier would be able to deliver it. So in fact it wasn’t in stock. It’s still showing the same information now. I requested a refund which they told me was done the same day and it would take 3 to 5 days. A week later I emailed again and they said it could take 5 to 7 days. Two weeks later I’m still not refunded. I’ve called again today and they said oh we don’t think the refund went through. They say they’ve done it today. I’ll believe it when I see it. Absolutely shocking customer service.

22 July 2026
Unprompted review
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Hi Debbie

We’re sorry for the frustration caused here.

Due to the size and handling requirements of this fridge freezer, it is supplied as a special-order item. The delivery estimate shown on the product page is based on the manufacturer’s average stock and delivery timescale, but this can vary during peak periods or where there are production or shipping delays.

Once we were given an updated delivery date by the manufacturer, this was passed on to you. We understand this was disappointing, especially when the original estimate changed.

Regarding the refund, this was actioned on the day it was requested, but unfortunately it was held by the payment provider due to an issue outside of our control. This was rectified following your call, and the funds should now be back with you.

We apologise again for the inconvenience caused.

Rated 5 out of 5 stars

A first class product at a realistic…

A first class product at a realistic price backed up with a personal service of staff who care.
Product was exceptionally well packaged and delivery as advertised.
An exception to what appears to be coming the norm.
A pleasure to have dealt with this company.
Would recommend and use again.

17 July 2026
Rated 1 out of 5 stars

Smashed lid upon delivery …

We have received our hob & sink however the glass lid was smashed before we opened the box

17 July 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Hi Jill, we’re sorry to hear the glass lid was damaged on arrival. Unfortunately, despite careful packaging, damage can occasionally happen in transit.

We understand this has now been resolved after you visited our store and the lid was swapped over for you. We apologise again for the inconvenience caused and appreciate you giving us the opportunity to put this right.

Rated 5 out of 5 stars

Good service all round

I was after a specific part for the water pump in my campervan. Jacksons had a number of variations but with photos and good descriptions I was able to purchase the correct one.
The price was competitive and delivery quick.
Very happy with my purchase.

17 July 2026

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