Overall, I had a good delivery experience. However, I do have some feedback. One of the shirts,(white color ) did not have the proper outer packaging, unlike the other two shirts, which were well pack... See more
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See what reviewers are saying
+ Nice colours, comfortable for wearing, doesn´t itch on skin, quick delivery - small constructive criticism: I think your t-shirts (regular fit, short sleeves ) could have slightly shorter sle... See more
Despite not available in store, I benefitted from the in store discount. I just put my info on the screen and it was done. You're lucky the item fits well..... I've always had bad experience from on... See more
Delivery within promised timeframe, packing of the shirts and of course the quality of the fabric and fabulous fitting is something really good. Should do something about the delivery charges..Even f... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
59K reviews
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ok so far waiting for my refund!
3 July 2026
Fast delivery great…
Fast delivery great communication...think the suit fabric was thinner than I expected but still happy
4 July 2026
Speedy home delivery
4 July 2026
Cracking footwear delivered on time and…
Cracking footwear delivered on time and kept up to date with tracking info.
4 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered 2 items
Ordered 2 items, T shirt excellent, Blazer size 50 turns out not UK sizing did not fit so had to pay for return
Good prompt delivery
4 July 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback.
We are pleased to hear that your order arrived promptly and that you were happy with the T-shirt.
At the same time, we are sorry to hear that the blazer did not fit as expected due to the sizing. We understand how disappointing this can be and appreciate your feedback regarding the sizing information and return costs.
Thank you again for sharing your experience.
Best regards,
Customer Operations
One satisfied customer
Shorts and polo shirt bought online. The shorts were in a sale so a great bargain! All were delivered reasonably quickly (and at no extra cost).
3 July 2026
Great overall shopping experience
Great app, easy to use and speedy delivery with excellent communication
3 July 2026
Great products fast delivery
30 June 2026
Everything is great
Everything is great! We really like your clothes. My son is very skinny, with your adjustable waist he can wear the baggy pants that are in style without them falling off or needing a belt!
2 July 2026
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