Ordered the product August 20th and still has not arrived 3 weeks later. My order shows in their system as processing. I reached out by email twice with a reply from someone saying they "would look... See more
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I ordered a men's leather baseball bomber jacket from them. There sales team is fantastic. Reached out to me right away to confirm my size. And thank god they did because I definitely ordered the wro... See more
Havent recieved the jacket yet but I wanna say this . The company does communicate ! The communication is top tier. They answer every email . They explained the process & sent a tracking number in und... See more
Company replied
jackets junction is a scam website full of fake clothing. I was sold a poorly made jacket with buttons that aren't functional, i want to return it gor a refund but they refused. I'm convinced that... See more
Company details
Written by the company
Jackets Junction is your premier destination for exquisite jackets that embody timeless style and unparalleled craftsmanship. Our store specializes in curating a diverse collection of premium-quality jackets, meticulously crafted by skilled artisans using only the finest materials. Whether you're drawn to the rugged allure of a classic biker jacket, the sleek elegance of a tailored blazer, or the iconic charm of a vintage-inspired design, Jackets Junction offers a versatile array of options to suit every taste. At Jackets Junction, we are dedicated to exceeding your expectations, not only with our superior-quality merchandise but also with our personalized customer service. Our commitment to excellence is evident in every aspect of our business, ensuring a seamless shopping experience from start to finish. Embrace the epitome of style and sophistication with Jackets Junction, where each garment tells a story of craftsmanship, quality, and timeless elegance. Discover the allure of premium fashion and elevate your wardrobe with us.
Contact info
2.5
Poor
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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This is perfection
This is perfection! I bought it for my wife's cosplay but I steal it for my own Caitlyn cosplay. Aside from that, I wear it as a normal jacket all the time and always get a compliment when I wear it. Highly recommend for such impeccable quality!
13 December 2022
Unprompted review
Reply from Jacketsjunction
Dear Syed Hashmi,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're delighted with the jacket you purchased for your wife's cosplay.
It's fantastic to know that the jacket has exceeded your expectations and that you've found multiple uses for it, including your own Caitlyn cosplay. We're glad to hear that you've received compliments on its impeccable quality.
Warm regards
Jackets Junction
I ordered a coat despite negative…
I ordered a coat despite negative online reviews. There was a delay and now more recently a cancellation. My refund may take up to 8 days when really it should be immediate. Basically I have given an interest free loan to them.
Not impressed at all and hoping I get my money back.
NB a refund was eventually received and just that. No explanation or apology or effort to reorder when stock was replenished.
In addition I was forced by trustpilot to prove I had made a purchase etc as JJ were querying my review.
24 November 2022
Reply from Jacketsjunction
Dear Sheila Evans,
We are deeply sorry to hear about your disappointing experience with our service. Please accept our sincerest apologies for the delay in processing your refund and for the lack of communication and effort on our part.
Your feedback is incredibly valuable to us, and we want to assure you that we take these concerns very seriously. This is not the level of service we aim to provide, and we're committed to addressing this issue promptly to prevent similar situations from occurring in the future.
Sincerely
Jackets Junction
The jacket fits perfectly and looks…outstanding.
The jacket fits perfectly and looks fantastic. I've already gotten compliments on it. It actually arrived today, and I was delighted with it.
31 October 2022
Unprompted review
Reply from Jacketsjunction
Dear Jamie R,
Thank you so much for sharing your positive feedback with us! We're thrilled to hear that the jacket fits perfectly and that you're delighted with its appearance.
It's wonderful to know that you've already received compliments on it. Your satisfaction is our ultimate goal, and we're delighted that we could provide you with a fantastic experience.
Thank you for choosing us, and we look forward to serving you again in the future!
Warm regards,
Jackets Junction
The jacket's quality is excellent and…
The jacket's quality is excellent and amazing. It fits like a glove and looks exactly as advertised. The communication with the support team is professional and smooth. I recommend!
14 September 2022
Unprompted review
Reply from Jacketsjunction
Dear Judyawalters,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're delighted with the quality of the jacket you received. We truly appreciate your support and are grateful for the opportunity to serve you.
Warm Regards
Jackets Junction
Buyer be were Jacket Junction got me…
Buyer be were Jacket Junction got me for 204.59. Order a jacket it took 2 months to receive, it never came close to fitting! Sent it back, like they instructed me to never received a replacement jacket or my money!
3 August 2022
Unprompted review
Reply from Jacketsjunction
Dear Vince Valentino,
We are deeply sorry to hear about the negative experience you've had with Jacket Junction. It's completely unacceptable that you've encountered such difficulties with your order, including the extended wait time for delivery, sizing issues, and the lack of resolution after returning the jacket.
Your feedback is incredibly important to us, and we want to assure you that we take your concerns very seriously. Additionally, we will look into our processes to understand what went wrong and take immediate steps to rectify the situation.
Once again, I apologize for the inconvenience and frustration you've experienced, and I appreciate your understanding.
Sincerely,
Jackets Junction
Did not disappoint
This was the only place where I could find the Ted Lasso AFC Richmond track jacket that I wanted. It looked exactly like I expected, fit as expected, and arrived in the time that I expected. Overall, I'm really happy with this purchase and this company.
26 May 2022
Unprompted review
Reply from Jacketsjunction
Dear Amy W,
Thank you so much for your feedback! We're delighted that the jacket met your expectations in terms of appearance, fit, and delivery time. Providing a seamless shopping experience and meeting our customers' expectations are top priorities for us, and we're glad that we could achieve this for you.
Thank you once again for choosing us, and we look forward to serving you again in the future.
Warm regards,
Jackets Junction
I wasn't sure what to expect
I wasn't sure what to expect quality wise buying a jacket sight-unseen, but am very pleased with my purchase. The workmanship is really great, and the jacket looks exactly like the photo. The stitching is nice, the fit is nice.
There were some communication issues (never received any automated updates after ordering and the website's "order tracker" page was broken) but reaching out to a person via customer service email got a reply in a timely manner.
I'm planning to order additional jackets in the future, and am very pleased with my purchase.
11 May 2022
Unprompted review
Reply from Jacketsjunction
Dear Jer Warren,
Thank you so much for sharing your experience with us! We're delighted to hear that you're pleased with your purchase and that the jacket exceeded your expectations in terms of quality and craftsmanship.
We apologize for any inconvenience you experienced with the communication issues and the broken order tracker page on our website. Your feedback is valuable to us, and we're continuously working to improve our processes to ensure a seamless experience for our customers.
Thank you once again for choosing us, and we appreciate your support.
Warm regards,
Jackets Junction
Reply from Jacketsjunction
Dear Michael Tomcho,
Thank you for your feedback! We're thrilled to hear that you're pleased with the jacket you received.
Warm Regards
Jackets Junction
I have an amazing time ordering from JacketsJunction
I have an amazing time ordering from Jackets Junction. I ordered a Ted Lasso AFC Richmond Coach Tracksuit and it arrived within a week to Italy. It’s very soft and looks exactly like the one on the show. I love it. Do recommend.
3 May 2022
Unprompted review
Reply from Jacketsjunction
Dear Amelia Bast Nightshade,
Thank you so much for your kind words! It's fantastic to know that you're pleased with the softness and appearance of the tracksuit, and that it resembles the one from the show. Providing high-quality products and excellent service is our top priority, and we're delighted that we could meet your expectations in this regard.
Warm regards
Jackets Junction
SCAMMERS SCAMMERS SCAMMERS
Negative stars if this were at all possible - they communicate in a friendly manner but no jacket and no refund - they have strung me along since Dec 2021, more fool me!!!! DO NOT USE!!!!!
25 April 2022
Reply from Jacketsjunction
Dear Gillian Lowrie,
We are deeply sorry for the inconvenience and disappointment you've experienced as a result of this situation. Your feedback is incredibly important to us, and I want to assure you that we take your concerns very seriously.
Please accept our sincerest apologies for the inconvenience and frustration this situation has caused you.
Sincerely
Jackets Junction
Patience
Jackets Junction Folks,
I have, just now, received my long awaited vest. I must say it was WELL WORTH the wait. It is BEAUTIFUL as you can see. I want you to know how much I appreciate your efforts to fill this rather unusual product order.
Kind regards
James
THANKS AGAIN!!!
11 February 2022
Unprompted review
Reply from Jacketsjunction
Dear James,
Thank you so much for your wonderful feedback! Your kind words mean a lot to us, and we're grateful for the opportunity to serve you. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Warm Regards
Jackets Junction
Very happy!
I ordered a vest for my husband. It arrived within the time frame estimate I was given, the quality and workmanship is outstanding, and it was well worth the wait. I'm very happy, so much so that I've already placed an inquiry about another custom order. Very glad I found this shop!
24 January 2022
Unprompted review
Reply from Jacketsjunction
Dear Aprile,
Thank you so much for your wonderful feedback! It's fantastic to know that the vest arrived within the estimated time frame and that you're impressed with the quality and workmanship. Providing outstanding products and service is our top priority, and we're delighted that we could meet your expectations in this regard.
Warm Regards
Jackets Junction
Great quality Jacket
Great quality Jacket. I could not be happier. We had to exchange the product because the initial ordered jacket was to small. Jacket Junction made this process effortlessly. I would absolutely purchase again from them.
10 January 2022
Unprompted review
Reply from Jacketsjunction
Dear Michael Majewski,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you're happy with the quality of the jacket you received.
We're glad that our team at Jacket Junction was able to assist you effortlessly with the exchange process, ensuring that you received the perfect fit. Providing excellent customer service is a top priority for us, and we're delighted that we could meet your expectations in this regard.
Warm Regards
Jackets Junction
I had to wait too much time to get my…
I had to wait too much time to get my order, but at the end the product I received was worth the wait, quality is great
30 November 2021
Unprompted review
Reply from Jacketsjunction
Dear David Brandon,
Thank you for sharing your feedback with us. We sincerely apologize for the extended wait time you experienced with your order. Your patience is greatly appreciated.
Warm Regards
Jackets Junction
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