IVY Travel UK Reviews 

137
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the dedicated staff for being exceptionally helpful, patient, and deeply knowledgeable when organizing various complex holiday packages. Travelers frequently highlight that the entire booking process feels completely effortless, remarkably quick, and thoroughly customized to meet specific family budgets and personal requirements. However, some customers also noted that they needed to manage multiple itinerary changes or schedule adjustments throughout their initial planning experience. Despite these occasional itinerary modifications, consumers consistently found the overall customer service remarkably reliable, friendly, and supportive from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional service from agents.... See more

Holidays

Clients share positive opinions on holidays, noting that agents provide expert knowledge and tailor trips to... See more

Customer service

Users describe positive interactions with customer service, noting that agents are exceptionally helpful,... See more

Service

Customers had positive experiences with service, frequently praising staff members for being helpful, quick... See more

Booking process

People report positive experiences with the booking process, describing it as straightforward, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first contacted Ivy Travel to discuss our thoughts on a holiday in Thailand I didn’t know what to expect because we have never used this company before. Andrea was excellent, she listene... See more

Rated 5 out of 5 stars

Request made for a quote, got a prompt reply from Andrew Clark with a fab package but unfortunately I had a clash in my diary so could go ahead. What's app messages were courteous and quick with phot... See more

Rated 5 out of 5 stars

The agent, Andrea , who I dealt with was amazing . Not being technology minded., she helped me through every stage of booking my holiday . She found suitable flights and excellent accommodation for my... See more

Rated 5 out of 5 stars

Enquired about a holiday to Thailand after seeing an advert on social media. Andrew contacted me directly and talked me through all of our options. We looked at the options offered and asked for some... See more


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

At IVY Travel, we make planning your dream trip easy, exciting, and totally stress-free! Whether it’s a magical adventure to Disneyland Paris ✨, a beach escape ☀️, or a quick city break ✈️ we’ve got you covered. Our small but mighty team is all about personal service, great vibes, and getting every detail just right. You dream it, we plan it simple as that! Let’s make some memories together! IVY Travel is a Part of OWT Group Ltd


Contact info

4.8

Excellent

TrustScore 5 out of 5

137 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(137)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Thailand Trip - Jade

Jade has been super helpful in helping us arrange our Thailand trip and answering any questions we have in terms of the service!

Nothing was too much for him. We cannot wait!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy and helpful travel agent services

Although I didn’t book the package the service and quote were great. There was flexibility and if I wanted to change any aspect I’m sure I could as I did make some requests which were met easily. Andrea was great not pushy but inquisitive and helpful. I would use this service again

9 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with Ivy…

I had a fantastic experience with Ivy Travel UK. I spoke with Sophie, who was incredibly helpful and made booking our Disneyland Paris Christmas holiday so easy. We paid for the holiday and received all of our travel documents the very next day, which was excellent service. Sophie was friendly, professional, and answered all of our questions throughout the booking process. I would highly recommend Ivy Travel UK and will definitely use them again in the future. Thank you, Sophie!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Jade helped us book our holiday

Jade helped us book our holiday, I said where I wanted to go and then jade planned it. Jade was so patient with us making changes and moving things so we could get the best holiday for us, she listened and even sorted our excursions out. All for a reasonable price.
The process was so easy I asked jade to help me organise a mother daughter trip to New York again she listened even got me a great deal and when I pushed for Times Square Jade explained it would be more expensive yet provided me with quotes anyway
Lesson learned we went with jades cost effective plan 🙄🤣. We haven’t had our holidays yet however jade made it so easy and uncomplicated.
We will definitely use jade again to book further trips, I have never had booking a holiday made so easy, even when I made it challenging

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Paris & Disneyland Holiday…

Fantastic Paris & Disneyland Holiday with Ivy Travel
We recently booked our July holiday to Paris and Disneyland Paris through Ivy Travel, and the entire experience was absolutely fantastic. A massive thank you to our agent, Amilia 😀, who handled all of our bookings and communication. Her support was excellent from start to finish, making the entire planning process completely seamless and stress-free.
Amaila organized top-quality 4-star and 5-star hotels for our stay, ensuring we were comfortable and well taken care of throughout the trip. On top of the great accommodations, she expertly arranged all of our tickets for the major attractions, including the Eiffel Tower and the Louvre Museum. Having everything sorted in advance saved us so much time and hassle.
Despite the premium hotels and the comprehensive itinerary, the total package was very reasonably priced. I highly recommend Ivy Travel, and specifically Amilia, to anyone looking to book a memorable and perfectly organized vacation!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Amilia was so helpful and found me a really great deal.
Will absolutely be keeping Ivytravel in mind when I next need to book!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Can’t speak highly enough of Andrea at…

Can’t speak highly enough of Andrea at Ivy Travel. She truly pulled out all the stops to ensure we’ve booked the Disney Paris experience of our dreams . Including rearranging our flights fot 8 people to maximise our theme park time. Thanks soo much Andrea , you are a star .

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Disneyland Paris

Superb service from start to finish! Andrea (Ivy Travel) listened to exactly what I needed, stayed within my budget, and delivered an impeccable short break for me and my family to Disneyland Paris. Highly recommend!

21 June 2026
Unprompted review
Rated 4 out of 5 stars

I wanted to say a big thank you to…

I wanted to say a big thank you to Amilia for taking the time to provide me with various quotes. She was patient, thorough, and made the whole process so much easier. I really appreciated her clear communication and the effort she put into helping me find the best options. Excellent service all around.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Jade has been super helpful with my…

Jade has been super helpful with my booking process and been very patient with me. Answered any questions I’ve had and always accommodated any changes I’ve needed. I would happily book again through jade.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I have previously booked a holiday to… Disneyland Paris

I have previously booked a holiday to Disneyland Paris with IVY travel they have been absolutely brilliant they have met all my needs and been very helpful with everything. Have asked, they constantly communicate with you and are really pleasant would definitely recommend this company for future holidays I have been dealing with Amelia and Zac they can't do more for you

16 June 2026
Unprompted review
Rated 5 out of 5 stars

I would like to commend Hazel Zoe for…

I would like to commend Hazel Zoe for her excellent support in helping me with several queries related to my trip. She was consistently helpful, polite, and highly competent throughout the process. Hazel took the time to understand my requirements, answered all my questions clearly, and provided outstanding customer service.

What impressed me most was her ability to secure a very competitive price while ensuring that all my needs were met. Thanks to her efforts, I was able to get a great deal and book with confidence.

Thank you, Hazel, for making the experience smooth, efficient, and stress-free. Your professionalism and dedication are greatly appreciated.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Andrea is such a professional and…

Andrea is such a professional and amazing agent. She made our booking process with ease and even secured our hotel booking with her employee discount.

Thank you and really appreciated your kindness and help.

Highly recommended.

9 June 2026
Unprompted review

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