This company offers what other bigger companies don't . The best range of equipment and work wear at exceptional prices with a delivery options that will suit everyone. Very pleased with my whole expe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding customer service from start to finish! Sophie was incredibly friendly and helpful on WhatsApp, quickly answering my questions and arranging everything for me. Richard then took over on the... See more
Company replied
The product we received was faulty but Stefani was straight on it. Plenty of communication, information all in an extremely helpful, efficient, professional but also friendly manner. Jayden finished o... See more
Company replied
Brilliant spirit level I had some issues with the delivery which was not caused bei ITS. Contacted ITS customer services and the support was top, very friendly and quick response. One of the... See more
Company replied
Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and efficient
The order arrived very quickly and was delivered safely. The price was also very competitive.
24 July 2026
First class service
Selection, payment and delivery great products and great customer service. Thank you.
24 July 2026
Perfect thank you
24 July 2026
I can’t review your products as your…
I can’t review your products as your useless, lying delivery service have yet to deliver my items
24 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ITS
Hi Gary,
Thanks so much for your feedback! We're really pleased to hear your order arrived quickly and everything was as expected.
If you need anything else, just let us know.
We look forward to seeing you shopping with us again soon 🙂
One of the best.
Extremely helpful on the phone and Exceptionally fast delivery. Exceeded my expectations. Something rare today. Well done guys, I will be ordering again.
24 July 2026
Reply from ITS
Hi Max,
Thank you so much for your fantastic feedback! We're really pleased to hear you found our team helpful on the phone and that your delivery arrived so quickly.
It's great to know we exceeded your expectations. We look forward to helping you again with your next order.
Sophie 🙂
Major issues with delivery courier
Major issues with delivery courier - 1 call to Emma in customer services at ITS and it was sorted with pre 10.30 next delivery. Excellent Service.
24 July 2026
Reply from ITS
Thank you for the 5⭐️ review,
So pleased to hear you were happy with the service received from Emma and sorted the delivery for you.
We look forward to seeing you shopping with us again soon 🙂
Sophie
Very quick service great price..
24 July 2026
Reply from ITS
Hi Daniel,
Thank you very much for your great feedback about our quick service and prices.
We're really pleased to hear you had a positive experience with your order. If you need anything else, just let us know.
I was served by a very helpful person.
I was served by a very helpful person.
The guy that took my order went to the trouble of helping me get everything I needed. Specifically finding a suitably sized bag to fit the DeWalt nail gun I was buying.
24 July 2026
Reply from ITS
Hi Steve,
Thank you so much for your feedback and for taking the time to share your experience. We're really pleased to hear that our team member was able to help you find everything you needed, especially the right bag for your DeWalt nail gun.
If you need anything else or have any questions, just let us know.
Great service and prices
Great service and prices, I ordered Thursday evening and received my delivery on Friday morning, everything was perfect.
23 July 2026
Reply from ITS
Hi Paul,
Thank you so much for your 5⭐️ review. I'm really pleased to hear you were happy with the service, prices and speedy delivery.
We look forward to helping you with a future order! - Laura 😎️
Had an email from dpd 1 week ago saying…
Had an email from dpd 1 week ago saying that they were awaiting the parcel from ITS and dpd still haven't received it. Not even an update from ITS with regards to an estimated day for delivery.
20 July 2026
Always deliver next day
Always deliver next day , can’t beat it, need something in a hurry then look no further than ITS
23 July 2026
Reply from ITS
Hi Mike,
Thank you so much for your fantastic feedback and 5-star rating!
We're really pleased to hear you were happy with your product and the price.
We look forward to seeing you shopping with us again soon 🙂
Sophie
Reply from ITS
Hi Wayne,
Thanks so much for your fantastic feedback with the 5*s! So pleased that your order arrived quickly again.
We're really pleased to hear you're happy with our service. If you need anything else, just let us know.
Reply from ITS
Hi Paul,
Thank you so much for your 5 star review and for taking the time to share your feedback. We're really pleased to hear your order arrived quickly.
We look forward to seeing you shop with us again soon 🙂
Sophie
As usual a very efficient and…
As usual a very efficient and professional service, fast delivery.
The only thing I would comment on is that the order which was all related to the same tool was delivered in two separate delivery's.
23 July 2026
Reply from ITS
Hi Mr Large,
Thank you for your glowing 5 star review.
We will definitely bear this in mind and I will definitely bring it up with our warehouse.
Don't hesitate to get in touch.
Easy to order and goods arrived on time…
Easy to order and goods arrived on time just as described. Very good service. Thank you
23 July 2026
Reply from ITS
Thank you Brian for the 5⭐️ review,
So pleased to hear you were happy with the service received and also that the delivery arrived in good time for you.
We look forward to seeing you shopping with us again soon 🙂
Sophie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.