This company offers what other bigger companies don't . The best range of equipment and work wear at exceptional prices with a delivery options that will suit everyone. Very pleased with my whole expe... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Outstanding customer service from start to finish! Sophie was incredibly friendly and helpful on WhatsApp, quickly answering my questions and arranging everything for me. Richard then took over on the... See more
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The product we received was faulty but Stefani was straight on it. Plenty of communication, information all in an extremely helpful, efficient, professional but also friendly manner. Jayden finished o... See more
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Brilliant spirit level I had some issues with the delivery which was not caused bei ITS. Contacted ITS customer services and the support was top, very friendly and quick response. One of the... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
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Very good and easy to have what you…
Very good and easy to have what you need on time!
Great people on Chelmsford store!
29 June 2026
Reply from ITS
Hi Mihai-Alexandru,
Thanks so much for your feedback! We're really pleased to hear you had a great experience at our Chelmsford store and that you found everything you needed on time.
If there's anything else you need, just let us know.
Lauren
Reply from ITS
Good Afternoom Justin,
Thank you so much for the 5 stars! We are glad to hear that you appreciate our prices and got the goods quickly.
We look forward to you shopping with us again 🙂
Jaden
Reply from ITS
Hi John,
Thanks so much for your great feedback about our prices, website and delivery speed.
We're really pleased to hear you had a good experience with your order.
If you need anything else, just let us know.
Lauren
Fast delivery
27 July 2026
Reply from ITS
Hi Kirsty
Thank you for the lovely review!
We’re really pleased your order arrived quickly, and we hope everything is exactly as expected.
Lauren
Sophie is always there when i need her…
Sophie is always there when i need her and shes very much appreciated !
31 July 2026
Unprompted review
Reply from ITS
Hi Ry,
Thank you so much for your lovely feedback about Sophie. We're really pleased to hear how much you appreciate her support.
If you ever need anything else, just let us know.
Lauren
Dealt with sophie over a faulty radio.
Dealt with sophie over a faulty radio.
She quickly put me at ease and made it hassle free.
Am impressed with the customer service and speed of it all..
Will use them in the future
31 July 2026
Unprompted review
Reply from ITS
Thank you for your 5* review with us. I am so pleased that you was happy with the service.
If you need anything else please do let us know! - Fenn
Courier lost my item
Courier lost my item. But ITS were quick to resolve the issue. Thankyou
31 July 2026
Unprompted review
Reply from ITS
Hi Callum,
Thanks for letting us know and for your kind feedback. I'm glad to hear your delivery issue has been resolved.
If you need anything else, just let us know.
Reply from ITS
Hi Dave,
Thanks so much for your feedback. We're really pleased to hear you were happy with the next day delivery service.
If you need anything else, just let us know.
The kit was 19 pounds more expensive…
The kit was 19 pounds more expensive than if you buy all the items separately
25 July 2026
Great prices and ultrafast delivery
Great prices and ultrafast delivery
Ordered 09:00 Sunday morning
Delivered 09:00 Monday
26 July 2026
Reply from ITS
Hi ,
Thanks so much for your feedback – we're glad to hear you were happy with the prices and how quickly your order arrived.
If you need anything else, just let us know.
Very poor service, not sure if scam company
After repeatedly contacting to unsubscribe from their spam emails they continue to send emails. Unsubscribe link doesnt work. Replying to emails requesting to unsubscribe doesnt work. All this after I decided to walk away from a sale I tried a dozen times to pay online for but was unable due to their faulty payment system. In the end I gave up, but my first time interacting with them and tbh feels like a scam website. Very poor service
30 July 2026
Unprompted review
Reply from ITS
Good Afternoon,
Thank you for taking the time to provide us with this 1* review and feedback.
I have just called to apologise and see if there is anything I can do to help with this matter, but I am sorry to advise I have been unable to reach you.
If we can be of any assistance, please give us a call on 020 8532 5000 and we will try our best to help.
Best Regards - Fraser
Fast delivery/great service
26 July 2026
Reply from ITS
Hi DH,
Thank you so much for your kind feedback about our fast delivery and great service.
We really appreciate you taking the time to share your experience. Please come back and shop with us again soon!
Lauren
Reply from ITS
Hi,
Thank you for your fantastic feedback about your order. We're really pleased to hear everything went smoothly and your delivery arrived quickly.
If you need anything else, just let us know.
Lauren
Reply from ITS
Thank you for the great review!
We’re really pleased everything arrived quickly, matched what you ordered and worked exactly as it should.
Thanks again for choosing ITS!
Lauren
Fast delivery
26 July 2026
Reply from ITS
Thank you for the great review!
We’re really pleased your order arrived quickly.
Thanks again for choosing ITS!
Lauren
Ordering on line was simple and quick…
Ordering on line was simple and quick my delivery was great info was clear and received my parcel the next day will definitely order from yourselves
Again many thanks
26 July 2026
Reply from ITS
Thank you for the 5⭐️ review,
So pleased to hear you were happy with the service received and also that the delivery arrived in good time for you.
We look forward to seeing you shopping with us again soon 🙂
Sophie
Reply from ITS
Thank you for the lovely review!
We’re really pleased you found exactly what you needed at a great price, and that the delivery was quick and efficient.
Thanks again for choosing ITS!
Lauren
great thanks
26 July 2026
Reply from ITS
Hi Darren,
Thanks so much for your feedback—really pleased you were happy with your order.
If you need anything else, just let us know.
Reply from ITS
Thank you for the 5⭐️ review,
Pleased you were happy with the service received and with our competitive prices.
We look forward to seeing you shopping with us again soon 🙂
Sophie
Reply from ITS
Hi Andrew,
Thank you so much for your fantastic feedback and for taking the time to let us know everything was perfect with your order.
If you need anything else, just let us know.
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