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ITP Packaging Ltd Reviews 1,566

•
TrustScore 5 out of 5

4.8

Packaging Supply Store
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Review summary

Created with AI, based on recent reviews

Looking at 241 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting their quality and durability. Many people appreciate the efficient service, noting the ease of ordering and the promptness of dispatch. The delivery service is frequently mentioned as fast, with many orders arriving sooner than expected. However, some customers also noted issues with delivery, including delayed or missed deliveries, and damaged packaging upon arrival. A few people experienced problems with communication regarding their orders or felt that their specific needs were not adequately addressed.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and prompt delivery,... See more

Product

Users describe positive interactions with product. Customers consistently praise the excellent quality and... See more

Service

Consumers find service to be positive. Many reviewers praise the great and excellent service, often... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the easy and straightforward... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently describe products as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A true sign of a good company isn’t just the quality of the product, but how they respond when something goes wrong. ITP responded to an issue within 12 hours and immediately sent out a replace... See more

Rated 5 out of 5 stars

22 litre35x30cm white lacquered pail with lid, delivered promptly, carefully packaged and as described. The handle clamps through to inside of the bucket, white sealant tape down seam and came with l... See more

Rated 5 out of 5 stars

First time used the company and definitely will not be my last time. Absolutely fantastic from start to finish. Professionalism that now fails many companies. Such a pleasure. Quality, speed of delive... See more

Rated 5 out of 5 stars

ITP have consistency provided fast delivery of fantastic products and are head and shoulders above all other more larger firms. They have superb answers when needed and I’ve used there services for... See more

Company details

  1. Packaging Supply Store
  2. Barrel Supplier
  3. Packaging Company
  4. Plastic Bag Supplier
  5. Plastic Products Supplier
  6. Steel Drum Supplier

Written by the company

ITP Packaging is an online packaging supplier of Industrial, Transit and Protective Packaging. Although our product range consists of Industrial, Transit and Protective Packaging mainly for the production or manufacturing industries, our customer base ranges from private individuals to multi-national organisations. Regardless of your requirements, our Customer Service team are available to answer any questions you have. If you’re not sure whether we have what you’re looking for or you’re just not sure whether we’ll cater to your needs, please get in touch. We’re happy to answer any of your questions and assist you in finding a solution.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good all round

Good quality product.
Fast delivery.
Good website ordering process.

3 March 2026
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Reply from ITP Packaging Ltd

Glad the whole process was good for you. Thank you for your review.

Rated 5 out of 5 stars

Order handled very efficiently and…

Order handled very efficiently and delivered in the stated time. The only downside was the actual delivery. The package was delivered in the timeslot we were given but the driver did not ring the bell or knock door package was just left at door. It would only have taken a couple of seconds for the driver to make us aware he had made the delivery.

2 March 2026
ITP Packaging Ltd logo

Reply from ITP Packaging Ltd

Sorry to hear that, we will feed this back.

Rated 1 out of 5 stars

I did not receive my package .

27 February 2026
ITP Packaging Ltd logo

Reply from ITP Packaging Ltd

Hello. Please can you contact us directly so we can resolve this for you. I can see you ordered on Friday and it was delivered on Monday. Thank you.

Rated 2 out of 5 stars

Ordered as the delivery was going to be…

Ordered as the delivery was going to be 5th January and we required them soonest. Then was told end of January and then delayed 1st week in Feb sadly.

9 February 2026
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Reply from ITP Packaging Ltd

I'm very sorry about the delay with your order. I know we kept you informed about the delay but appreciate this only goes so far if a product is required by a certain date. This isn’t the norm for us but sorry this happened to you. Happy to speak further if you want to get in contact with us directly.

Rated 5 out of 5 stars

Excellent Products

As a local resident to the company I was able to collect direct with no issues.
All the drums I bought were of excellent quality

10 February 2026
Rated 5 out of 5 stars

Rodent roof container needed

I needed a container that was rodent proof for bird seed - previous plastic one chewed into by a mouse.
The metal bucket with a tight lid is perfect for the job and was delivered very promptly and no delivery charge. Excellent product and service. Thank you very much.

9 February 2026
Rated 5 out of 5 stars

Brilliant!

When a problem with my order arose they sorted it out the same day. Amazing service! Thank you.

9 February 2026

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