ita-airways.com Reviews 

The most garbage airline I’ve ever travelled on and I have traveled a lot in my life. Constantly overbooking flights, forcing people to check in hand luggage because they don’t have space for it in the cabin and consistently delaying flights by 1 hour + while giving bullshit estimations on departure times. They say flight departs at 17:50 due to delays and we are stood at the gate at 17:45. Please stop functioning as an airline, you clearly don’t know what you’re doing and it’s an embarrassment to the country and the Italian people

Avoid at all cost. They left both ours sons stranded in full knowledge that we had just departed on an inter-continental flight with another airline and did absolutely nothing to try to help.

Actually, on the last phone call they said they would refund a minimal amount as way of apology, but didn’t keep their word.

ITA: Its Truly Awful 😢

Worst European company BY FAR. Long delays, bad communication and generally awful service. Avoid at all costs.

Worst airline ever . Unprofessional and rude customer service all the time.
My last time flying with them. DO NOT USE ITA AIRWAYS TO TRAVEL!

Extremely bad experience, do not recommend.

One of my worst travel experiences. My Rome–Alghero flight was delayed over 5 hours, forcing me to spend €90 on a taxi. On my return, a 2-hour delay made me miss my connection, so I had to sleep at Rome airport and buy a new ticket to Greece the next morning. ITA Airways promised €250 compensation, but after nearly 20 days I still haven’t received it. Every email only gets an automated reply telling you to fill out a form, but you can’t resubmit once you already have a case. Phones go unanswered and senior contacts don’t reply either. Completely unacceptable service, avoid this airline.

I am a lady who travelled alone with this flight on May 02,2025. They assigned me to sit at the last seat at the end (nobody sit next to me). Fortunately I had a safe trip (nobody disturb) Although I didn’t book a seat but I paid approximately €140 round trip (Lamezia terme -Rome) on May 02,2025. It’s such top high price for round trip domestic flight. For general service is still in low quality as my world travel experience.

Terrible service at the desk of the airport. Specially the supervisor of Catania. She didn't even have ask me about my tickets and have sent me directly to the other guichê screaming. Once I asked her name for claim a complain she didn't answer me.

Robbed by ITA airways of 200 EUR, who refuse to refund a flight I booked with them even though THEY CANCELLED MY FLIGHT!

They tell me to contact the booking agent (mytrip), but the booking agent tells me ITA airways is telling them they never cancelled despite me having all the proof and email. Scam company, classic collusion by airlines and bookers to rip off customers.

Never book through online agents, and never use ITA airways

Scam airlines, at some point before checkout they ask to reserve 100 eur in order to pay and once its paid they swrite on screen now you have 3 days to pay full amount. So it means they take 100 eur for nothing, play with workds on text. Classic ITALIAN SCAM

While having to fly with my child on my lap for more than 2 hours, the air host went mental, shouting (literally) in my face while my kid started to cry, because I dared to put a bag (really an average one) in the luggage cupboards above. I was in shock and 2 hours later couldn't feel my legs while there is such a tiny leg space in the cabin. Funnily enough, I had paid for my suitcase to go in the luggage area so that I could have space for this bag, with my kids stuff for the flight in case I needed it. I wonder if the air host has a kid and how he treats it.

If I could do less than a star I would.
In 2025 this company doesn’t allow checkin online from and to some European destinations which is absolutely hilarious and also very SAD
In addition to this they don’t even have some automatic machine to make the whole process smoother and less annoying or customers - like me, I had to get to the airport two hours in advance even if i didn’t have to check in any bag. What is ridiculous that is the first Italian airline, which clearly doesn’t work as it should.

Flight was to "full" to keep the hand luggages we had. Then the flight had an one hour delay. after that we had to wait another 40 minutes to get our luggage back. Terrible experience.

Efficiente e puntuale!

⚠️ If you’re reading this review BEFORE buying tickets, it’s better to purchase them somewhere else. The airline staff forces you to check your carry-on luggage, and then they lose it! Moreover, when the luggage was found, we discovered the suitcase was broken in two and taped together. The staff’s attitude is rude, and no one takes responsibility. Be sure to insure your luggage if you use this airline, and use an AirTag to track its location.

Staff and food is good. But airplanes are very dirty: aircompany do not clean airplanes well in Rome Fiumicino airport. Do not clean seats after previous passangers even in business class.

Ita airways lost my luggage and I never got a refund. Normally you get a refund after 21 days, because flight right says, that your lugage is claimed lost after 3 weeks. But Ita airways gives a damn shit. They tell you their own policies say that they have 45 days to find it. I had to buy everything new, because my whole clothes were in the bag. After more than 45 days Ita still didn't want to give me a refund my luggage was still gone. They found it after 50 days, but it was moist the bag was broken and some pieces had mold on them. Also the flight was not fine, the airplane was old and taped with Gaffa tape. There was a business class which was the same like normal class, but seperated with a dirty curtain. Never again ita airways

A new and attractive airline, but management needs improvement. On the Sicily–Milan route, supervisor Patty displayed an arrogant and intimidating attitude, not even allowing passengers to speak. An embarrassing episode that I hope the management addresses promptly to ensure professionalism and respect for travellers.

I am extremely grateful and impressed by my recent experience with ITA. I arrived Rome from Singapore for a connecting ITA Rome-Nice flight over 5 hours later. I enquired at the desk about an earlier flight and was promptly ticketed, ushered to check in and assisted in catching a flight which saved me a long layover. Thanks to the staff that were on that morning. I will now be flying ITA at every opportunity.
John