Isofas Reviews 11

Poor communication, unreliable in terms of delivery time, sofa was delivered at 3am! Item has not new in spite of being advertised as so, and was a cheap knock off version of what was in the picture in the original advert. When we and eBay tried to contact them during the dispute, they vanished. Our case is still unresolved.

AVOID this company at all costs, regardless of how many favourable reviews you see elsewhere.

I ordered a comer sofa which arrived in July 2017. As our room wasn’t ready it was left in its packaging for several weeks . When we unwrapped it we found there were no feet with the sofa . Despite several e mails and telephone calls with the assurance that they had been dispatched ......three times to be precise we still have no feet on the sofa. I don’t understand what the problem is it seems quite simple to me the feet were missing send me some new ones ! A pretty appalling approach to customer services !

Ordered a corner unit in October . They told us it would be delivered on 4th December it never came . My wife tried phoning them , when they finally answered they said they were running 5 days behind. We tried to phone them again , no answer . We got in touch with eBay as this is who we ordered the corner unit off . My wife then received a call off isofas saying they'd said early January , too late we'd complained to eBay & got a full refund . After reading other peoples problems it sounds as though we got off lightly . Never again

If you are about to buy a new sofa please do NOT go to isofas.co.uk - you will be disappointed. We purchased a corner sofa from them on 14th October 2017, paid by debit card £899 and still not received the goods.

My husband and I rang several times and managed to speak to the same bloke 3 times who assured us the sofa would be delivered between 14-17th December. After numerous phone calls post delivery due date we have been unsuccessful in contacting the company.

The company’s registered address is/was 8 Houndgate, Darlington, DL1 5RF. I decided to visit them in person (21 Dec) to demand my money back. To my disbelief they had moved; according to the business residing in the building next door, they moved 2/3 weeks ago! Additionally I spoke to the rental company who rents out the office space and they had no record of Isofas?!

Since my visit I have contacted Citizens advice to investigate via Trading Standards, the difficulty is locating the owner. He has removed the Isofas website and no longer populates within the Gov.Org website, Companies House. However, when I contacted my bank the payment had gone to an alias company named Winchwell which does appear within Companies House.

This company has committed fraud, took payment and no goods received! The police have been informed.

STAY AWAY FROM THIS COMPANY.
Ordered a sofa 3 months ago, still no sofa. Despite constant calls to them, we were fed nothing but rubbish excuses every call. Mailbox is full so none of the emails are delivered to them. Not worth the stress. DO NOT USE THIS MONEY GRABBING COMPANY

This company took 900 from me for a sub standard sofa, and took 3 months to deliver the wrong sofa. I would advise anyone going to their site to STAY AWAY, if you buy from here, you are going to waste your hard earned and end up with a crap product that is flimsy at best. Better to pay a bit more to a reputable company than buy from these bandits. You have been warned.

Warning !!!! Stay clear of this company . Took £900 from me ten weeks ago , never delivered when they should have , never ring you , never email you , asked for money back and got fobbed off . The man on the phone is called Simon , total lying cheating person . 3 weeks till Christmas and we have no sofa 😢

Was called to be told my sofa was being delivered satarday ! This was Friday so I gave my sofa away got a txt at 12.45 pm to ask if was still available for delivery I missed the txt , after numerous phone calls I got sofa Tuesday 10 pm , and it seems to be ok just now the faux leather does seem like it's soft so I've put throws on to protect it , the delivery guys were nice friendly , don't think they were at fault for the run around I started with it's the time period they have with long runs from Darlington

Would not even warrant one star.Shocking company who rob you dry and ignore all communications once they have your monies and delivered.Frame fell apart within a fortnight.Staples were loose or not attached at all.Wooden frame not fit for purpose.Sat on sofa and told although sofa shot to a horizontal position too much weight on the seat.I always assumed one sat or laid on a sofa.This sofa company is a complete joke definately steer clear for your own safety.I have wasted £725.00 on a complete death trap of a sofa.Screws unhinged and the whole sofa is just fit for the skip as so dangerous.Attachment clips came apart on the first day.

Sofa and company had nothing but problems. Qaulity was horrendous. The frame and springs had failed within 1 year. The company refused to fix the problems. Even though it apparently comes with 5 years warranty on the frames and springs they refused to fix the problems. Alot of phone calls made to complain. The last bloke I spoke to said to put our complaint in writing. They wouldnt accept an email so we sent a recorderd letter to them which they ignored. We spoke to the furniture ombusman who contacted them to say they had to fix the problems. Isofas ignored them too. The furniture ombudsmen said we could take them to small claims court and we were well within our rights to because of everything isofas had done. The sofas faux leather slowly started totally peeling off and within 2 and a half years it was in a shocking state. By far the worst company we have ever dealt with. The worse product I have ever bought. £650 wasted. In the 2 and a half years we had it it wasn't up to standard. Springs coming out. Very uncomfortable.

DO NOT BUY FROM THIS COMPANY, THEY ARE NOT SELLING QUALITY GOODS.
The sofas are made to a poor standard and the customer services is terrible. After 3 weeks of promised deliveries my sofas were delivered at 9:30pm only to discover it was only my 2 seater, after another 2 weeks my 3 seater arrived. After 6 months the arm started to deflate and the stuffing started to come through the stitching as well as the faux leather starting to crack. I sent pictures
Which they ignored then after 4 months of chasing they sent someone to take the same picture I took. They then said they were not going to do any thing as it is wear and tear!!!!!! Are they having a laugh....... we do not live in the sofas. I have checked and now found reviews about this and how they ignore you! They are robbing people that are paying money in good faith. HOW DARE THEY!
I never thought to check reviews before buying as I found them via eBay and even gave them a good review.
I will be taking this matter further.