We went to Island bathrooms in Salisbury and had a consultation with Jamie L. We found the selection of bathrooms on display to be good and varied and of excellent quality. Jamie was great at helping... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was recommended to go to Island Bathrooms / Waterworks and they were brilliant. Both Alfie and his colleague were so friendly and helpful. They guided me through the process and made sure I had ev... See more
Company replied
First dealt with Island 7 years ago and was impressed with their "can do" attitude. Every interaction since, they have gone above and beyond. Customer service really matters to them. Kudos to Lorraine... See more
Company replied
Lorraine, our first point of contact, was incredibly helpful in tracking down a replacement soft close toilet seat from the bathroom renovations we did 10 years ago, with Island Bathrooms supplying a... See more
Company replied
Company details
Written by the company
Since 1981, Island Bathrooms has been the trusted bathroom supplier for Bournemouth, Salisbury, and the surrounding areas. With over 40 years of experience, we provide many high-quality bathroom products. Our styles range from modern to traditional. We make sure every customer finds the perfect fit for their home. Our showrooms in Bournemouth and Salisbury have a wide range of baths, showers, sinks, toilets, and bathroom furniture. Our friendly staff is ready to give you expert advice. Additionally, our clearance centre and two warehouses provide fantastic deals on top-brand products. At Island Bathrooms, we pride ourselves on exceptional customer service, competitive pricing, and our commitment to quality. Visit us today to see why we have been a trusted name in bathroom supplies since 1981.
Contact info
Holdenhurst Road 308-310, BH8 8AY, Bournemouth, United Kingdom
- 01202 396 778
- admin@islandbathrooms.co.uk
- www.islandbathrooms.co.uk
4.8
Excellent
144 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Salisbury branch island bathrooms
We went to Island bathrooms in Salisbury and had a consultation with Jamie L. We found the selection of bathrooms on display to be good and varied and of excellent quality. Jamie was great at helping us choose everything we needed for our en suite and had some really helpful ideas for things we hadn’t considered. He is knowledgeable and never tried to over sell or convince us we needed something that we didn’t. We never felt rushed so would definitely recommend island bathrooms and Jamie as your consultant !
1 August 2026
Unprompted review
Reply from Island Bathrooms
Thank you so much. We’re really happy you enjoying the finished bathroom. It sounds like quite a transformation! Jamie will be delighted to hear his advice and patience helped you find just the right options for your Edwardian home. 😊
I was recommended to go to Island…
I was recommended to go to Island Bathrooms / Waterworks and they were brilliant. Both Alfie and his colleague were so friendly and helpful. They guided me through the process and made sure I had everything for my new shower room. They used the showroom to help me visualise things and make choices.
6 August 2026
Unprompted review
Reply from Island Bathrooms
Hi Nigel,
Thank you so much for your lovely review 😊
We’re really pleased Alfie and the team made planning your new shower room easy and helped you visualise the different options in our Waterworks Bathrooms showroom. It’s great to hear you felt well looked after and left with everything you needed.
I’ll make sure Alfie sees your kind words – he’ll really appreciate them!
Thank you for choosing Island/Waterworks Bathrooms and for the recommendation.
Waterworks Bathrooms Team
Quality service, quality products
First dealt with Island 7 years ago and was impressed with their "can do" attitude. Every interaction since, they have gone above and beyond. Customer service really matters to them. Kudos to Lorraine in the office, a credit to the company!
29 July 2026
Unprompted review
Reply from Island Bathrooms
Hi Paul,
Thank you so much for your wonderful review 😊
It really means a lot to hear you've been coming back to us for the last seven years. Knowing we've continued to deliver the same level of customer service throughout that time is something we're incredibly proud of.
I'll make sure Lorraine sees your lovely comments – she'll be absolutely delighted to hear them.
Thank you again :)
Island bathroom's in boscombe…
Island bathroom's in boscombe Bournemouth, couldn't be happier from the moment we walked in to the moment our loo was fitted,the staff in the showroom are all great happy people with no hard selling,the delivery turned up on time when they said they would deliver it and the fitter was such a nice bloke who turned up and got on with the job turned up and 8.30am was finished by 11am very happy and would recommend them to anyone
23 July 2026
Unprompted review
Reply from Island Bathrooms
Hi Mark,
Thank you so much for taking the time to leave such a lovely review 😊
We're delighted to hear you had such a positive experience from your first visit to our Waterworks Bathrooms showroom in Boscombe right through to the installation. It's great to know the team looked after you, your delivery arrived on time, and Matt did such a fantastic job fitting your new loo!
Thank you again for your recommendation – it really means a lot to all of us at Waterworks Bathrooms and Island Bathrooms. Enjoy your new bathroom!
Waterworks Bathrooms Team
Trusted supplier
I have found Inese at Island Bathrooms a pleasure to deal with, very well informed about the products available and dedicated the time to help us choose the right sanitaryware for our order. Thanks very much for your help and great communication.
2 July 2026
Unprompted review
Reply from Island Bathrooms
Hi Tim,
Thank you so much for your lovely review.
We're so pleased to hear Inese was able to help you choose the right products and made the whole process straightforward. She really does care about making sure everything is just right, so your kind words will mean a lot to her.
I'll make sure she sees your review. Thanks again for choosing Island Bathrooms – we really appreciate your support 😊
Island Bathrooms Team
Brilliant service!
Ines at Island Bathrooms went the extra mile to resolve the issue we had with obtaining a suitable waste for our shower tray - amazing !! We would definitely use island Bathrooms again.
27 June 2026
Unprompted review
Reply from Island Bathrooms
Hi Graham,
Thank you so much for your lovely review.
We’re really pleased to hear Inese was able to help resolve the issue with the shower tray waste. We’ll make sure your kind words are passed on to her.
Thank you again for choosing Island Bathrooms , we really appreciate it.
Island Bathrooms Team 😊
"Completely Satisfied2
Being elderly, my wife and I decided to convert our 'family bathroom' into a Shower Room, in order to provide for possible future skeletal movements.
As a result, we contacted a local contractor (Gary Fisk at 'Inspire') who subsequently referred us to 'Island Bathrooms'.
With an initial approach to 'Waterworks' (with trepidation), we were respectfully, with a smile, and politely (a very good start) greeted by Stacey Goodman.
Stacey, professionally, directed us to the items that Gary Fisk had discussed with us on our inititial discussion, and we eventually left feeling reasonably satisfied that our initial ideas/thoughts had been satisfied.
Having received a quotation, from Inspire, We subsequently returned to Waterworks to ascertain exactly what we were going to install in our new Shower Room.
Our reception, our meeting with Stacey again, was perfect, and she was able to show us exactly what we had ordered, making additions and removals as required from the original quotation, and leaving us with a high degree of satisfaction.
We have to say that Stacey is an complete asset to your organisation; and, as a result, we would have absolutely no hesitation in recommending Waterworks, and particularly, Stacey, to anyone requiring help in creating thoughts of renewing their existing domestic arrangements.
A complete pleasure dealing with you.
Thank you.
John and Janet A.......
17 June 2026
Unprompted review
Reply from Island Bathrooms
Hi John and Janet,
Thank you so much for taking the time to leave such a lovely review.
It was a pleasure to read about your experience and we're so pleased Stacey was able to help you through the process and make you feel comfortable from the very beginning. Planning a new shower room is a big decision, especially when you're thinking ahead for the future, so it's wonderful to hear that you felt listened to and supported throughout.
Your comments about Stacey really mean a lot. We'll make sure she sees your review, she will be absolutely delighted.
Thank you also to Gary at Inspire for recommending us. We truly appreciate your kind words and your recommendation and we're delighted that you're so happy with the outcome.
Wishing you both many years of enjoyment from your new shower room.
Best wishes,
Waterworks Bathrooms Team** 😊
I have been very happy with Island…
I have been very happy with Island bathrooms/Waterworks. Things didn’t go smoothly which was no-one’s fault. But when problems arose they were dealt with as much urgency as I could have hoped for. I would like to mention 2 members of staff in particular Jaye from Waterworks and the delivery driver Adam from Island Bathrooms who were always so pleasant and efficient.
9 June 2026
Unprompted review
Reply from Island Bathrooms
Hi Maureen,
Thank you so much for your kind review. We’re sorry things didn’t go completely smoothly, but we really appreciate your understanding and are pleased the team could help when needed.
Jaye and Adam will be very happy to hear your lovely comments, I’ll be sure to pass them on 😊
Island Bathrooms & Waterworks Bathrooms Team
Exceptional service from Lorraine and…
Exceptional service from Lorraine and the entire team, additionally beautiful products at a very competitive price
Thank you again
14 May 2026
Unprompted review
Reply from Island Bathrooms
Hi Greg,
Thank you so much for your lovely review. We’re really pleased to hear Lorraine and the team looked after you so well and that you were happy with both the products and service you received.
I’ll be sure to pass your kind comments on to Lorraine 😊
Thank you again
I can't rate Island Bathrooms Salisbury…
I can't rate Island Bathrooms Salisbury highly enough . I had a very complicated bathroom to redesign and had no idea how I was going to effect the transformation . I have found the whole experience easy and both pleasantly and professionally managed . Ashley , from the moment he came to measure and continuing with good humour and practicality to understand and work with my changes of needs and ideas, has been a lynch pin .
12 May 2026
Unprompted review
Reply from Island Bathrooms
Hi Peter,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.
It’s great to hear Ashley was able to help guide you through what sounded like quite a challenging bathroom project, while making the whole process feel easier and enjoyable along the way. I’ll be sure to pass your comments on to him, he’ll be very pleased to hear them 😊
Thank you again for such kind review.
Excellent Island Bathrooms
We were very fortunate to find Island Bathrooms who have a comprehensive and excellent range of high quality bathroom fixtures and fittings spacious showrooms.
you are looked after as soon as you enter by helpful assistants.
There is a sitting area and coffee.
we were looked after by Inese who gave excellent advice and help. She was very patient and knowledgeable and a delightful person.
she made the whole process a pleasure.
2 May 2026
Unprompted review
Reply from Island Bathrooms
Hi Mr Singleton,
Thank you so much for your lovely review. We’re so pleased you found our showroom welcoming and enjoyed the whole experience with us.
I’ll be sure to pass your kind comments on to Inese, she’ll be absolutely delighted to hear them. We’re very lucky to have her on the team ☺️
Thank you again for choosing Island Bathrooms.
This shop sold me a second hand damaged…
This shop sold me a second hand damaged tap for 109 pounds… Plumber was adamant it had been used for to debris and rubbish being inside it.. The manager was horrible and very determined to not listen to me.. saying no way would he even offer me a half refund… disgusting post service help… Avoid this company.. I gave them thousands of my money for my bathroom and they treated me with contempt over a rubbish tap they sold me
2 March 2026
Unprompted review
Reply from Island Bathrooms
Thank you for your review Mrs Gelder.
We would like to clarify a few points that were not included in your description of the situation.
We have searched our records going back over 10 years and found no orders exceeding more than £248.00 from yourself. We can confirm also that you paid £99 for the Brushed Brass Bath Shower Mixer and not £109. This was a brand-new item taken from our warehouse.
Debris found in the tap on installation can be quite common due to the disturbance of sediment in the water system, flushing this out is normal practice.
We understand that this has now been cleared and the tap is functioning correctly.
To clarify we do not sell second-hand taps and have never operated in that market. Your request for a 50% refund was declined as the product supplied was new and not faulty.
If you would like to discuss the matter further, please feel free to contact us directly and we will be happy to assist.
Great experience
I highly recommend Island bathrooms. Jamie was very patient and went above and beyond with his advice and enthusiasm, nothing was too much trouble during the purchasing process and afterwards. Great showroom that really helped when choosing products. Great prices!
23 January 2026
Unprompted review
Reply from Island Bathrooms
Hi Anna,
Thank you so much for your lovely review. We’re so pleased Jamie made the whole process feel easy and enjoyable, he’ll really appreciate your kind words.
Great to hear the showroom helped with your choices too, and that you were happy with the prices. That means a lot.
Large showroom, brilliant service
We have just purchased two bathrooms from Island Bathrooms. Inese guided us through this process with ease, from measuring up to providing designs. Inese was really responsive throughout, was very knowledgable, gave good advice and was really efficient. Thanks Inese for making the process so easy - we are delighted.
31 January 2026
Unprompted review
Reply from Island Bathrooms
Hi Sarah,
Thank you so much for your lovely review. We’re really pleased to hear everything went smoothly and that the process felt easy from start to finish. Inese will be so happy to read your kind words, she’ll really appreciate them. Thanks again for choosing Island Bathrooms.
Waterworks, Island Bathrooms, Bournemouth
Stacey at Waterworks has been really great. We bought vanity unit, towel rail, loo etc and delighted with her excellent advice and continued support for after care assistance.
Also should mention Lorraine and Matt's very good customer service once items purchased.
Thank you!
26 January 2026
Unprompted review
Reply from Island Bathrooms
Thank you so much for your lovely review. We’re really pleased to hear Stacey was able to help you and that you were happy with her advice and aftercare support. Lorraine and Matt will also really appreciate the mention.
Thank you again for taking the time to share this.
The Waterworks Bathrooms Team 😊
Exceptional customer service!
When I had a problem sourcing the correct cartridge for a tap I had bought from Island Bathrooms 6 years ago, Lorraine from Waterworks/Island Bathrooms went out of her way to solve the problem, speaking to the manufacturer on my behalf and arranging for them to deliver it to me direct. Thank you Lorraine.
1 August 2025
Unprompted review
Reply from Island Bathrooms
Hi Mary,
Thank you so much for your lovely review! We’re really glad Lorraine was able to help you get everything sorted. She’s fantastic at tracking things down and always goes the extra mile for our customers, even years after a purchase.
We’ll make sure she sees your kind words, they’ll absolutely make her day.
Thanks again for choosing us.
I was lucky enough that Lorraine…
I was lucky enough that Lorraine handled my order. It was just a small replacement part order for a bathroom sink, but Lorraine was really efficient and provided terrific customer service. She went above and beyond when the original item went astray in the Evri transport system. Another item was dispatched and just arrived. I have enjoyed each interaction with Island Bathrooms but every company needs a Lorraine. Thank you....
19 November 2025
Unprompted review
Reply from Island Bathrooms
Thank you for the lovely review Steve. Lorraine certainly has a way of making people’s day, and she’ll be smiling at your kind words. We’re glad the replacement finally made it to you, and if you ever need anything else, you know where we are. Thank you again.
Island Bathtooms
Stress free
I used Waterworks, the sister company of Island Bathrooms to supply my new bathroom.
Jaye was absolutely wonderful and after a couple of conversations about the style, budget and look I wanted, she put together a design.
It was exactly as I had pictured on my head and I love it more each time I use it.
If you’re looking for a straightforward and hassle free bathroom project, id highly recommend using Jaye and Waterworks
1 November 2025
Unprompted review
Reply from Island Bathrooms
Thank you so much, Amanda, for your lovely review. We’re so pleased Jaye helped make the whole process stress-free and that your new bathroom turned out just as you imagined. It’s wonderful to hear how much you’re enjoying it, your recommendation means a lot to us!
Best wishes,
The Waterworks Bathrooms Team
Ashley was very knowledgeable and very…
Ashley was very knowledgeable and very happy with his service.
20 October 2025
Unprompted review
Reply from Island Bathrooms
Thank you Holly! We’re so pleased to hear Ashley was able to help you and that you’re happy with the service. We’ll be sure to share your kind words with him, and we hope to see you again soon.
Island Bathrooms
Expert advice and service
Lorraine, our first point of contact, was incredibly helpful in tracking down a replacement soft close toilet seat from the bathroom renovations we did 10 years ago, with Island Bathrooms supplying all the tiles and fittings.
Who knew there were so many different shaped seats out there? Lorraine! Thanks you so much for your help getting us through this problem.
6 August 2025
Unprompted review
Reply from Island Bathrooms
Thank you so much Shaun! We’ll make sure Lorraine sees your kind words. Tracking down the right toilet seat after 10 years can be quite the challenge, but she does love a good bathroom mystery! We’re so pleased she could get it sorted for you.
Thank you again
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.