Isabella Oliver Reviews 1,256

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often highlighting the great quality, good fit, and comfortable materials. Many appreciate the ease of ordering online and the overall design of the clothing. However, some people were dissatisfied with aspects of the delivery service and order fulfillment. Several reviewers reported issues with long delivery times, items being stuck in customs, or receiving incorrect items after a return. There were also concerns about high import charges for international deliveries.

What people talk about most

Product

Customers had positive experiences with product quality and fit. Many reviewers praised the excellent... See more

Quality

Customers consistently note positive experiences with quality. Reviewers praise the excellent quality... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the speed of delivery, often... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and praised... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The dress I ordered was great. Nice material, size was good (size 2, normally I wear 36). No plastic packaging which I really appreciate. The delivery was really fast too. The only thing was the extor... See more

Company replied

Rated 4 out of 5 stars

good delivery cant say much about dress as for dil and need to give it to her

Company replied

Rated 3 out of 5 stars

I bought the overbump maternity boyfriend jeans. The cotton is great and comfy over the bump. The cut and style is fine too but sadly the back around the bum area is baggy and gathers in an odd shape... See more

Company replied

Rated 5 out of 5 stars

Great maternity range, very easy to find what you're looking for and be tempted by lots of other lovely things!

Company replied


Company details

  1. Maternity Store
  2. Clothing Store
  3. Women's Clothing Store

Written by the company

Isabella Oliver is a London-based maternity brand, with a focus on environmental, ethical and sustainable style, that you can wear throughout your pregnancy and beyond. Our collections are defined by phenomenal eco-friendly fabrics that fit, flatter and grow as your body does. Our clothes are designed for you, designed for good. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Very happy with the top

Very happy with the top, accurate size and colour. Quick delivery.

19 September 2022
Isabella Oliver logo

Reply from Isabella Oliver

Hello, thank you for your lovely review and feedback. We really appreciate it! Kind regards, Rachel.

Rated 1 out of 5 stars

Product never arrived

Sadly the product never arrived :(. It wasn't the courier's fault (they took a photo showing delivery) - someone must have stolen it before I could pick it up.

21 September 2022
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Reply from Isabella Oliver

Thank you for feedback we appreciate it, sincere apologies for the order going missing. We have contacted you separately to discuss this further.

All the best Damar.

Rated 5 out of 5 stars

Great customer service

Customer service was amazing. I made the mistake of ordering clothes to a vacation house in the us, and delivery ended up being longer than I expected. They pulled strings to make sure that my package arrived while I was still there. I was so impressed.

21 September 2022
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Reply from Isabella Oliver

Hello, thank you for your review and great feedback! We really appreciate it. Kind regards, Rachel.

Rated 5 out of 5 stars

Easy order easy delivery good product

The order was easy online and delivery to France quite well organised as I was informed at every step of the journey. The dress and its size are good.

20 September 2022
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Reply from Isabella Oliver

Hello, thank you for your great review and lovely feedback. We appreciate it! Kind regards, Rachel.

Rated 5 out of 5 stars

Can't fault the buying process

Can't fault the buying process, and my package arrived quickly.

14 September 2022
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Reply from Isabella Oliver

Hello Laura Elizabeth
Thank you for taking the time to give us a five star review. We are delighted you found the purchasing process to be good and your order arrived quickly.
With very kind regards, Suzanne

Rated 5 out of 5 stars

Beautiful quality and fit

Beautiful quality and fit. So comfortable! Nicely packaged as well. The box is even brilliant for using at Christmas for gifts. Great recycling/reusing!

14 September 2022
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Reply from Isabella Oliver

Hello, thank you for your lovely review and feedback! We really appreciate it. We love our packaging too! Kind regards, Rachel.

Rated 1 out of 5 stars

The return / exchange process does not…

The return / exchange process does not work (no drop boxes or couriers in Chicag) and when I emailed the info address (twice), I did not get a response. My husband had to call the U.K. number and was told I had to go send in my exchange myself at the post office, I assume on my dime (to the U.K). Will not shop here again.

8 September 2022
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Reply from Isabella Oliver

Dear IMP
Thank you for your honest review and I am sincerely sorry you have had problems with our returns process from Chicago. We have an international labelling system link on our returns and exchanges page on the website which creates the correct label so you can then drop your return in to your local postal service. Unfortunately we don't offer free returns outside of the UK. Our customer services email address is theteam@baukjen.com so apologies you didn't have the correct details as we always endeavour to assist with any query, usually on the same day they are sent in to us, to save you having to call in from overseas.
With kind regards, Suzanne

Rated 1 out of 5 stars

I reached out to the company a while…

I reached out to the company a while ago with some issues I was having with gift vouchers. I have heard nothing back. Beyond that, the sizing of the clothing is not very inclusive, runs quite small and is disappointing. Was excited to try the website and have been left regretting it.

6 September 2022
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Reply from Isabella Oliver

Thank you for the feedback we really appreciate it, we have checked our and we haven't received any emails from you regarding gift vouchers so we may need to check our server as it might not be allowing your emails to come through properly and we do apologise for this. If you need any help with sizing or any suggestions on clothes please don't hesitate to contact us. Wishing you all the best Damar.

Rated 1 out of 5 stars

If i could gove zero stars i would

If i could gove zero stars i would - i ordered a skirt for next day delivery on 8th august. Still haven’t received it and have had no communication, despite several emails and attempting to call. I’m down over £50 woth nothing to show for it. Woeful.

1 September 2022
Unprompted review
Rated 1 out of 5 stars

international shipping is ridiculous

Sadly I have yet to receive my order so I can't review the product but I am really disappointed by how long it is taking to send me my maternity trousers. I often buy from UK stores and they usually use DPD or DHL and the items are shipped within a week. I now have been waiting 2 weeks for Evri to deliver! Ridiculous!

29 August 2022
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Reply from Isabella Oliver

Thank you for the feedback we appreciate it, sincere apologies for the delay in receiving your parcel and for the courier not updating you. We have emailed the courier and sent you an email with an update. Wishing you all the best Damar.

Rated 5 out of 5 stars

Can't complain

Can't complain about communication or delivery.

25 August 2022
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Reply from Isabella Oliver

Hello. Thank you for your review and lovely feedback. We really appreciate it! Kind regards, Rachel.

Rated 3 out of 5 stars

Shipping woes

Shipping is to and from the UK, so here in the US I did not realize the hefty return fee that I would face. Because of this, I ended up keeping an item that I don't love as much which is disappointing. Wish I would have known up front.

29 August 2022
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Reply from Isabella Oliver

Thank you for the feedback we really appreciate it, we do apologise for this not being clearer on the website we do realise this can come across as misleading and we are really sorry for this. We have emailed you to discuss this further. Wishing you all the best Damar.

Rated 5 out of 5 stars

Excellent quality clothing and fit…

Excellent quality clothing and fit really beautifully around my growing tummy. These clothes will be great for work leading up to baby being born.
Sustainable clothing is the way forward and I’m so glad to have found some sustainable maternity wear.

26 August 2022
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Reply from Isabella Oliver

Dear Case thank you so much for taking the time to leave such a positive review!! :)

Rated 5 out of 5 stars

Love it

Love it! Fit perfectly!!!

21 August 2022
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Reply from Isabella Oliver

Hello, thank you very much for your review, we really appreciate it! Kind regards, Rachel.

Rated 5 out of 5 stars

Great products

Great products, exceptional quality, sustainable and environmentally friendly - what’s not to love! Will be wearing them long after maternity!

19 August 2022
Isabella Oliver logo

Reply from Isabella Oliver

Hello, thank you very much for your review and lovely feedback, we really appreciate it! Kind regards, Rachel.

Rated 5 out of 5 stars

Excellent service

Excellent service
Thanks

19 August 2022
Isabella Oliver logo

Reply from Isabella Oliver

Hello, thank you very much for your lovely review, we really appreciate it! Kind regards, Rachel.

Rated 4 out of 5 stars

Bought lovely maternity top

Bought lovely maternity top, good service. Just not long enough to fit the length of a tall woman in the bust area. Beautiful colour and fabric. So had to return.

18 August 2022
Isabella Oliver logo

Reply from Isabella Oliver

Hello. Thank you for your review and great feedback for future customers, we really appreciate it. Kind regards. Rachel.

Rated 4 out of 5 stars

Beautiful quality, worth investing in

I bought a maternity T-shirt and both the quality and sizing are perfect. I have been able to wear it right up until the end of my pregnancy, while other brands started to get too tight. The fabric is lovely and I appreciate the ethical focus of the company. My only quibble (and why I am giving 4*) is that most clothes from IO are not breastfeeding friendly, so worth bearing this in mind when purchasing.

18 August 2022
Unprompted review
Isabella Oliver logo

Reply from Isabella Oliver

Hello Francesca, Thank you for your lovely review and great feedback for future customers. We really appreciate it, Kind regards, Rachel.

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