Dealt with Chris Wilkes, very polite, very helpful and resovled issue quickly, explained background to root cause, so we can self help if it repeats. Has very good system knowledge and used plain eng... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been having issues with MTD. Vishal spent two hours going through the issue and then took control of my computer. After another hour, he identified the issue and resolved it fully. Vishal M, w... See more
Company replied
Moving over from Taxfiler to Iris Elements is the best thing, I find Iris Elements, much better to communicate with, and the staff are extremely helpful and supportive. Any help I have need, I have be... See more
Company replied
I have been using IRIS software - Elements and its associated products for the best part of 4 years since migrating from TaxFiler. I am very satisfied with their software and most importantly, thei... See more
Company replied
Company details
About IRIS Software
Written by the company
Why we exist
We’re here to make the lives of businesses, schools and organisations easier, with software and services that help improve compliance, efficiency and accuracy. Our aim is to free up your day, by taking care of time-consuming processes and complicated admin.
Customer support
We really do put our customers before everything – and our customer support team is on hand to help with whatever you need. But, we understand that we don’t always get it right, which is why we really appreciate your feedback. We take all your comments on board and try to fix things as soon as we can.
Our products
If there’s an annoying process or repetitive admin task that clogs up your day, there’s a high chance we have the software to take care of it for you. Our wide range of products includes accountancy, financial, human resources, education, payroll and bookkeeping solutions. To get a proper idea of what products might be right for you and your business, it’s worth popping over to our website iris.co.uk.
We care
It’s an easy thing to say, but we mean it. Our whole business was built around finding solutions to common problems, to help make people’s lives easier. We rely on feedback – good and bad – that’s why we like to include our customers in our product development, with regular client user groups and events. We listen and learn from them and make sure our products are what they need.
Keep in touch
There are lots of ways to get in touch with us. You can follow us on Twitter.com/IRISSoftwareGrp, www.LinkedIn.com/company/iris-software-group or Instagram.com/irissoftwaregroup, visit iris.co.uk and hit our CONTACT US button, or call us on 0344 815 5555. We’d love to hear from you.
Contact info
Heathrow Approach, 470 London Road, SL3 8QY, Slough, United Kingdom
- 0344 815 5555
- www.iris.co.uk
4.0
Great
4K reviews
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An Awful Company To Deal With
I can't understand how Iris Software get good reviews because my experience with them has been totally negative. They don't reply to emails. Their complaints system sucks. They overcharge. I don't think I've come across a more obdurate bunch of people. Some software companies provide solutions to problems - Iris only add more problems to exiting ones. Might be better off going to TaxPad whose pricing is much clearer.
6 July 2026
Unprompted review
Reply from IRIS Software
Hi,
We are truly sorry to hear that your experience with us has been negative. I have requested further information from you to enable me to reach out and understand more about your specific concerns.
Kind Regards,
Leanne
IRIS Customer Relations
The advisor spent a great deal of time…
The advisor spent a great deal of time and was patient working through the issue with me.
6 July 2026
Reply from IRIS Software
Hi there
We're so pleased to hear that our advisor was patient and dedicated a great deal of time to resolving your issue. We appreciate you sharing your positive experience!
Kind regards
Kim
I was having problems and called the software and could not see what else I could do.…
I was having problems and called teh helpline and spoke to Ganesh. He was excellent . He took over my computer and resolved the issues I was having.
6 July 2026
Unprompted review
Reply from IRIS Software
Hi Derek,
We're delighted to hear that our colleague was able to resolve your issues so effectively. We appreciate you sharing your positive experience with us!
Kind Regards
Kate
IRIS Customer Relations
query not resolved
3 July 2026
Reply from IRIS Software
Hi Richard,
I'm sorry to hear that your query has been marked as resolved when the issue remains outstanding. Please be assured that a member of our team will be in touch shortly to provide the support you need and help progress this matter.
Kind Regards
Kate
IRIS Customer Relations
Immediate action and fixing of issue.
2 July 2026
Reply from IRIS Software
Hi Chris,
Thank you for your fantastic feedback! We're thrilled we could step in quickly, resolve the issue, and deliver a positive outcome. Your support means a lot to us, and we truly appreciate you taking the time to leave a review!
Kind regards,
Mara
IRIS Customer Relations
Reply from IRIS Software
Hi Stephen,
Thank you for your kind review! We're delighted to hear that you received excellent support. I'll be sure to pass your lovely feedback on to Gurpreet and I am sure it will make her day!
We truly appreciate you taking the time to share your experience.
Kind regards,
Mara
IRIS Customer Relations
Very helpful member of staff but unable…
Very helpful member of staff but unable to resolve a flaw with the migration of clients form PTP
26 June 2026
Reply from IRIS Software
Hi Stephen,
Thank you for your review and for your kind comments about the support you received. I'll be sure to share your feedback with Ganesh, he'll be delighted to hear it.
We appreciate your patience while our team continues to investigate the migration issue you've highlighted. Our technical experts remain committed to continually improving our products and services.
Your feedback is incredibly valuable to us, and we're grateful for your continued trust in IRIS.
Mara
IRIS Customer Relations
The caller was very patient and clear…
The caller was very patient and clear in guiding me in a friendly atmosphere.
1 July 2026
Reply from IRIS Software
Thank you for taking the time to share your positive feedback. We are so pleased to hear that our team member was patient and clear in guiding you in a friendly atmosphere.
Best wishes
Kathryn
Reply from IRIS Software
We appreciate you sharing your experience. I will reach out to you separately to see how I can assist further.
Best wishes
Kathryn
The person answered telephone was…
The person answered telephone was unable to answer simple question eg accountacts report change from chartered to certified
24 June 2026
Reply from IRIS Software
We appreciate you sharing your experience. I have reached out separately to see how I can help further.
Best wishes
Kathryn
Emmanuel Peter was thorough
Emmanuel Peter was thorough, helpful and knowledgeable. He was very easy to talk to and even ran through other modules with a view to upgrading in the future. It was worth doing the demo and it was free!
30 June 2026
Reply from IRIS Software
Thank you for your wonderful feedback! We're so pleased to hear that your demonstration was valuable and that our team member was so helpful and informative. We appreciate you taking the time to share your positive experience.
Best wishes
Kathryn
Unsuitable Software for HMRC and Companies House Submissions
My experience with this product has been extremely disappointing. I purchased IRIS Elements on the understanding that it would meet my requirements; however, it has proven unsuitable for its intended purpose. Specifically, it does not enable the submission of accounts to HMRC and Companies House, which is a fundamental requirement for my practice.
When I raised this issue with both the sales and customer service teams, neither was able to provide a satisfactory explanation as to why this product is marketed for businesses that require statutory accounts filing. Instead of offering a practical resolution, I was advised to purchase an additional product. Furthermore, I was informed that this new product could not be integrated with the one I had already purchased, resulting in unnecessary additional cost and inconvenience.
For small organisations and accountancy practices, it is essential to have clear, transparent product information so that appropriate purchasing decisions can be made from the outset. Selling software that does not fulfil a key statutory filing requirement, without making this limitation sufficiently clear, is both misleading and frustrating.
29 June 2026
Unprompted review
Reply from IRIS Software
Hi Mohammad,
I am truly sorry to hear about your disappointing experience with the product and the issues you've encountered regarding statutory accounts filing. It's clear that the product did not meet your expectations for a fundamental requirement, and I understand your frustration with the advice to purchase an additional, non-integrable product. We aim for transparency, and I regret that this was not your experience. Your feedback about clear product information for small organizations is very important to us.
We will reach out to you directly to assist further.
Kind regards,
Lisa
Very helpful and extremely pacient.l
2 June 2026
Reply from IRIS Software
Hi David
We're so pleased to hear that our team was helpful and extremely patient. Thank you for taking the time to share your positive experience with us; we truly appreciate it.
Kind regards
Kim
calls over chats
Daniel, the agent over the phone was outstanding: quickly spotted the issue and guided me to sort it from my end.
however, the chats before the call were extremely disappointing, i had to keep reporting the issue to discover, after 20 minutes, that i was chatting to a different department (bear in mind that i had selected the right option).
29 June 2026
Reply from IRIS Software
Hi Silvia
We are truly grateful for your feedback and appreciate you taking the time to share your experience. We are delighted to hear that our agent, Daniel, provided you with outstanding assistance over the phone. However, we are genuinely concerned about the difficulties you encountered with our chat service. We understand how frustrating it must have been to be directed to the wrong department despite selecting the correct option. We are actively reviewing our chat routing process to ensure a smoother and more efficient experience for all our customers. Your insights are invaluable as we work to improve our services.
Kind regards
Kim
Emmanuel has been supportive and the…
Emmanuel has been supportive and the section has been interactive. He responded to few of my queries as a new user and provided reference sources for future queries.
24 June 2026
Reply from IRIS Software
Hi Oseni,
We're delighted to hear that our team member was supportive and made the session interactive. We appreciate you letting us know that your questions were answered and that you received helpful resources for future reference.
Kind regards,
Bethan
IRIS Customer Relations
Iris Elements Accounts Production
I had a great experience with the Iris support today. They logged in and resolved my problem quickly. Happily answering my questions about the program which is new to me.
25 June 2026
Reply from IRIS Software
Hi Joanna,
Thank you so much for your kind feedback! We’re delighted to hear that you had a great experience with our support team and that your issue was resolved quickly. It’s especially nice to know you found our team helpful while getting started with the program, we will be sure to pass this on to Kavivarna, she will be very happy to hear this.
If you ever have any more questions, we’re always here to help!
Kind regards,
Mara
IRIS Customer Relations
DID not solve or help the problem
16 June 2026
Reply from IRIS Software
Hi Alan
I'm sorry to hear you didn't receive the help required. I'll reach out to you directly to assist further.
Kind regards
Kim
Immediate advice
23 June 2026
Reply from IRIS Software
Hi Richard
Thanks for taking the time to share your experience we're pleased to hear you received advice needed promptly.
Kind regards
Kim
Issues with MTD
I have been having issues with MTD. Vishal spent two hours going through the issue and then took control of my computer. After another hour, he identified the issue and resolved it fully.
Vishal M, was very professional throughout the chat and I felt he respected my knowledge and could not have done a better job.
22 June 2026
Reply from IRIS Software
Hi Peter,
Thankyou for taking the time to leave a 5* review; We are so pleased to hear about your positive experience and the excellent support you received- we will make sure this feedback is passed on to Vishal!
Kind Regards,
Leanne
IRIS Customer Relations
Reply from IRIS Software
Hi Vishal,
We're glad our team member provided a helpful solution. We appreciate your positive feedback.
Kind Regards,
Leanne
IRIS Customer Relations
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