Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security. The initial support experience was accusatory and di... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used it vanish for a few years now, and have always has great service and product. My only grip is renewal time, where I have to negotiate a better and cheaper deal. Why they can't offer a cheap... See more
It is an excellent VPN. The only issue I have is the kill switch is a separate and and only works on occasion. Should be all in one app and always work. The renewal process is also expensive, over $10... See more
I am overall quite pleased with the service - It is a very nice layout and User Friendly. I was with Nord through a 3rd party (Yahoo) who decided to cancel their service. I had been with Nord for over... See more
Company details
Information provided by various external sources
IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.
IPVanish is your simple solution for online privacy.
Written by the company
- Surf the web without a trace.
- It takes more than a private internet browser to go incognito. IPVanish makes your real IP address disappear at the touch of a button, so that your online activity can’t be tracked.
- Secure any internet connection.
- IPVanish protects you from privacy invasions, no matter where you are. With over 1,300 servers in 75+ cities around the world, you'll always have access to a high-speed, encrypted connection.
Contact info
700 S Flower St., Suite 1500, 90017, Los Angeles, United States
- 18005915241
- support@ipvanish.com
- www.ipvanish.com
4.1
Great
10K reviews
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It really works !
I was skeptical about purchasing at first but once I did and seen that it works.. I will continue with it
15 March 2026
This is a great app but the jump in…
This is a great app but the jump in price was jarring!I understand this is a business but starting at a reasonable price and going to an outlandish one was not expected.
4 December 2025
Very easy to use and install
Very easy to use and install, great for what it’s suppose to provide. No issues at all
11 March 2026
Great customer service.
12 March 2026
Affordable and works pretty well on all…
Affordable and works pretty well on all my devices. Easy to understand how to set your account up settings. Best thing is its unlimited devices you can use it on. In this day when everyone in the family has phones, laptops and multiple TV’s unlimited device use really helps.
12 March 2026
Fantastic company
Absolutely brilliant response I was having problems renewing but once I spoke to a representative it was sorted out in no time much appreciated to the staff who helped me out I would definitely recommend IP vanish fantastic company thank you
13 March 2026
Unprompted review
I'm able to watch shows that I couldn't…
I'm able to watch shows that I couldn't previously. Quality good so far
11 March 2026
Works great
11 March 2026
Generally I am happy with Ipvanish
Generally I am happy with Ipvanish. Sometimes it is a little slow to populate a new IP address. Also to renewal fee after the first year is a little steep. $170.00 for a year is too much for the amount of time I use this program. This will force me to find another next year when my subscription runs out. Cheers.
11 March 2026
No problem for renewal.
11 March 2026
Contacted via chat
Contacted via chat with a question. Received an answer with in minutes
11 March 2026
Works well everything is working as it…
Works well everything is working as it should no problems
11 March 2026
My experience great
My experience with great it was so easy to set up and I had a great deal with the price that I was unable to refuse
11 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Beware of auto-renewal
I haven’t used IPVanish for a long time. My subscription was auto-renewed without receiving the reminder email that their FAQ says should be sent. After contacting support, a refund was promised, but a discounted new annual plan was applied to my account without my consent, even though I had clearly stated I wasn’t interested. The issue was only resolved after multiple messages.
10 March 2026
Unprompted review
Reply from IPVanish
Thank you for sharing your experience. We are truly sorry for the frustration caused by the renewal process and the subsequent confusion regarding your refund and account plan. This certainly does not reflect the seamless experience we strive to provide our customers.
While we are happy to hear the issue has been resolved, we would like to look into the breakdown in communication regarding your reminder email and the unauthorized plan change to ensure this doesn't happen again.
Please reach out to us at management@ipvanish.com so we can prioritize a review of your case and ensure everything is right with your account.
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