IPVanish Reviews 

10,217
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 639 reviews, reviewers had a great experience with this company. Customers find the service easy to install and use across various devices, even for those less tech-savvy, and appreciate its reliable performance. Many highlight the VPN's effectiveness in providing protection and useful features. People also praise the customer service for being patient, quick to respond, and helpful, making interactions smooth and positive. However, some customers also noted issues with customer support, describing it as occasionally dismissive or difficult to reach a real agent. While initial pricing is often seen as reasonable, many reviewers expressed concerns about significant price hikes upon renewal, often requiring negotiation. A few people also reported difficulties when trying to cancel their subscriptions.

What people talk about most

User experience

Customers generally express satisfaction with the user experience, finding the service easy to set up, use,... See more

Service

Reviewers highlight positive aspects of service, with many praising its reliability and effectiveness in... See more

Customer service

People report ambiguous experiences with customer service, with many praising the responsiveness and... See more

Subscription

Consumers find subscription experiences to be ambiguous, with many reporting significant difficulties... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing dissatisfaction over unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was pretty easy to install on each device for a non -savvy tech person trying to learn "What's it all about?" I presume it is protecting my information. I rated four, because research mentions the... See more

Rated 4 out of 5 stars

Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security. The initial support experience was accusatory and di... See more

Company replied

Rated 4 out of 5 stars

It is an excellent VPN. The only issue I have is the kill switch is a separate and and only works on occasion. Should be all in one app and always work. The renewal process is also expensive, over $10... See more

Rated 4 out of 5 stars

I am overall quite pleased with the service - It is a very nice layout and User Friendly. I was with Nord through a 3rd party (Yahoo) who decided to cancel their service. I had been with Nord for over... See more


Company details

  1. VPN Service
  2. Internet Service Provider

Information provided by various external sources

IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.

IPVanish is your simple solution for online privacy.

Written by the company

Surf the web without a trace.
It takes more than a private internet browser to go incognito. IPVanish makes your real IP address disappear at the touch of a button, so that your online activity can’t be tracked.
Secure any internet connection.
IPVanish protects you from privacy invasions, no matter where you are. With over 1,300 servers in 75+ cities around the world, you'll always have access to a high-speed, encrypted connection.

Contact info

4.2

Great

TrustScore 4 out of 5

10K reviews

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4.2

All reviews

(10,217)

655 reviews in the last 12 months

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Rated 3 out of 5 stars

Auto Renewal - Nope... Auto Rip Off!!

Don't trust these guys over your renewal process. I first subscribed to IP Vanish in 2022, with a discounted price. Every year the price jumps to an unacceptable level. I chat with the guys on customer service, and they discount the package for me again.
Last year, the agent I think it may have been Ziel told me he would set my account to auto-renew every year for $31.50 plus tax, which I thought was great, no more having to speak to agents every year. My account shows the discounted price for renewal.

Renewal day came around today, and they have billed me $107.99! So back on to customer service, to be given a lecture by a fella named Loyd, about no discount codes last for longer than 12 months. I honestly felt like I was back in school in the headmaster's office (and I'm 54 years old). This guys attitude was horrendous! (although he did apologize when I pointed it out!)

These are the options that I was given!:
Option 1: Cancel & Keep. I can set your account to not renew again. You’ll keep access until the end of this current year, but no refund is issued.
Option 2: The "Loyalty" Workaround. I can switch your recent full-price renewal to a discounted rate of $36.30 + tax. Doing this triggers the system to reverse your original full payment. You get a year of service for a fraction of the price and your big payment back.

So I can't cancel unless I pay the $107.99, that's the only way you can get auto-renewal turned off, by having a year at full price! What an absolute rip-off. This will be the last year, I will set PayPal to reject their invoice next year. Do yourself a favour, find another VPN and don't get into the vicious circle that IP Vanish will drag you into.

Its a shame really as the VPN works great. They just don't allow you to leave.

20 June 2026
Unprompted review
IPVanish logo

Reply from IPVanish

Hello,

Thank you for sharing your experience, and we sincerely apologize for the frustration and confusion surrounding your renewal price and the service you received. We always aim to provide a transparent billing process and a supportive customer experience, so it is incredibly disappointing to hear that we fell short of those standards in both areas.

We take your feedback regarding our support team's tone very seriously, and we want to look directly into what happened with your account's promised renewal rate.

Please reach out to our team directly at management@ipvanish.com with your account details. We will prioritize your request, investigate the billing discrepancies, and work to find a proper resolution for you.

We appreciate that you've valued our VPN service itself, and we hope to have the opportunity to make this right.

Rated 1 out of 5 stars

These guys have a total predatory…

These guys have a total predatory renewal process. Don’t put your credit card online with these guys no matter what you do to try and cancel your subscription. It won’t work and they will bill your card regardless of how many times you attempt to rectify the problem. Total shit bags.

18 June 2026
Unprompted review
IPVanish logo

Reply from IPVanish

Hello,

We want to make this right and investigate exactly what happened with your account. Please reach out to our team directly at management@ipvanish.com so we can prioritize your case, look into your billing history, and ensure this is fully resolved for you.

Thank you for bringing this to our attention, and we hope to have the opportunity to assist you further.

Rated 1 out of 5 stars

I used a code and got a discount paying…

I used a code and got a discount paying $39.99, never got service because they mixed up my email address and gave me two accounts can charged me &54.45 for second. I complained and $54.45 was refunded. They did refund $39.99 but Wells Fargo after my dispute - reversed $39.99 to IPVanish. Called and emailed them numerous times and Michell just gave me the run-around - saying he couldn't find my account. I sent him screen shot of Wells Fargo but nothing. I even said kept the money - just give me the service.
SCAMMERS - Stay far away.

16 June 2026
Unprompted review
IPVanish logo

Reply from IPVanish

Hello,

Thank you for sharing your feedback, and we sincerely apologize for the frustration and confusion surrounding your accounts and billing. This is certainly not the experience we want you to have with us.

Because bank disputes and multiple account setups can complicate billing records, we want to ensure this is thoroughly reviewed and corrected by our senior team. We take your experience seriously and want to make this right.

Please reach out to us directly at management@ipvanish.com from your preferred email address. Our management team will prioritize your case, look into the communication history, and work to get this resolved for you immediately.

Rated 5 out of 5 stars

I have been an IPVanish subscriber for over 5 years

I have been an IPVanish subscriber for years. Fast and friendly support staff although the only time I correspond with them it renewing another year on my subscription
I actually have my whole house in a vpn using an i5 desktop running pfsense.
Bullet proof and I am able to get sclise to 100 percent through from my ISP

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Thanks for your wonderful customer…

Thanks for your wonderful customer service, I have never known people that are more willing to help you with any problems you may have, whether it be chat or over the phone it's all the same. Just nice people who's willing to help you.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, and the VPN service is first rate. You can reach their customer service both on their website through a chat option or even on Twitter/X. I've been using their service for years now with no complaints.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

I signed up for this and they took my money but didn’t send me a confirmation email …

I signed up for this and they took my money but sent my confirmation to someone else’s email. I’ve been trying to contact them but it says I’m blocked. I would like to resolve this issue.

22 May 2026
Unprompted review
IPVanish logo

Reply from IPVanish

Hello,

Thank you for bringing this to our attention. We are very sorry to hear about the trouble you've experienced with your confirmation email and accessing our support channels. This is certainly not the seamless experience we want you to have.

We want to get this sorted out for you as quickly as possible. Please reach out to our team directly at management@ipvanish.com with your account details and any transaction information you have. We will prioritize your request, track down your account, and ensure you are able to connect with us without any further blocks.

We look forward to resolving this for you.

Rated 5 out of 5 stars

Thank god Luis M answered the phone

Thank god Luis M answered the phone. I've had many phone calls for your help. I love the program. Many people use it because of me. I was on a conference call with my brother and Luis M to get my brothers IpVanish to open. He made three phone calls to get help and no one was able to correct his problem until my conference call with Luis M and my brother. Not only was the problem fixed, he did it in 5 minutes. Luis is the best technician I'e seen in a long time, He was very presise and knew exactly what to do. This man gets a 5 star rating in my book for being knowledgable, courteous and patient.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

I used IPVanish mainly for privacy on…

I used IPVanish mainly for privacy on public WiFi and to access streaming content while traveling. Connection was generally stable and the app were easy to set up. Feature I’d love to see: a simpler 1-click connect for beginners and more server locations in Pakistan, also more consistent speeds during peaks times and adding WireGuard protocol would make it competitive with newer VPNs. Cancellation was easy, and support was helpful when I asked about how to cancel either through dashboard and through emailing them.

28 May 2026
Unprompted review
Rated 2 out of 5 stars

IPVANISH WILL NOT EXECUTE

IPVANISH WOULD EXECUTE THE FIRST COUPLE OF DAYS BUT NOW IT WILL NOT EXECUTE

10 March 2026
IPVanish logo

Reply from IPVanish

Thank you for sharing your feedback with us. We are truly sorry to hear that IPVanish stopped working after the first few days, and we understand how frustrating that must be.

Our goal is to provide a reliable, seamless connection, and it sounds like something went wrong in your specific setup. We would love the opportunity to troubleshoot this for you right away and get your service back up and running perfectly.

Please reach out to our team directly at management@ipvanish.com with your account details. We will prioritize your request and ensure you get the dedicated assistance you need.

Rated 5 out of 5 stars

great service

great service, great price at renewal, all the problems I had sorted without fuss and with speed

23 May 2026
Unprompted review
Rated 1 out of 5 stars

The support team r very rude!

The support team r very rude!
I have a subscription for 2 years and they claim that it’s one year only!!!
Scammers

22 May 2026
Unprompted review
IPVanish logo

Reply from IPVanish

Hello,

Thank you for sharing your feedback, though we are truly sorry to hear about your recent experience. Providing rude support and causing confusion over subscription terms is completely unacceptable to us, and we want to make this right.

We take claims regarding subscription discrepancies very seriously and want to investigate exactly what happened with your account.

Please reach out to our team directly at management@ipvanish.com with your account details. We will prioritize your request immediately and work to resolve this billing issue for you as quickly as possible.

Best regards,

The IPVanish Team

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