IObit Reviews 

Reply from IObit

Jul 1, 2026

Dear User,

Thank you for your long-term support! It's truly an honor to have you with us for many years.

We're delighted to hear that you're happy with our product. If you find it helpful, we'd be grateful if you could share your experience with your family and friends — word of mouth means the world to us.

Should you have any questions or suggestions, please feel free to reach out to us via the Feedback section in the program. We'll get back to you promptly and do our best to help.

Wish you all the best!

Reply from IObit

Jul 1, 2026

Dear user,

Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.

And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.

Wish you all the best!

Reply from IObit

Jul 1, 2026

Dear User,

Thank you for your long-term support! It's truly an honor to have you with us for many years.

We're delighted to hear that you're happy with our product. If you find it helpful, we'd be grateful if you could share your experience with your family and friends — word of mouth means the world to us.

Should you have any questions or suggestions, please feel free to reach out to us via the Feedback section in the program. We'll get back to you promptly and do our best to help.

Wish you all the best!

Reply from IObit

Jun 25, 2026

Dear user,

Thank you so much for taking the time to share such a detailed and thoughtful review on Trustpilot. We are truly honored to have been a part of your computing journey for 17 years – since 2009! It means a great deal to us that someone with your professional background as an Electronics, Radio, Telecommunications, and Computer Engineer finds our software reliable and effective.

We also appreciate your confirmation that we do invite customers to leave reviews. Trustpilot's label can sometimes be misleading, and we are glad you pointed that out.

Regarding your feedback about bundled offers – we hear you loud and clear. We completely understand your frustration with having checkboxes pre-ticked during installation. While we do offer these additional tools (including those from our partner iTop) to provide users with a more comprehensive PC maintenance experience, we fully acknowledge that the current installation flow may not be as transparent as it should be.

We take your feedback very seriously and will review our installation process to see how we can make the opt-out options clearer and more user-friendly. Your honest criticism helps us improve, and we are grateful for that.

We are also pleased to hear that you have found our customer service responsive and helpful. Our team works hard to respond within 24 hours and provide effective guidance through diagnostic analysis – and it is rewarding to know that this effort has been noticed.

Thank you again for your loyalty, your professional insight, and your constructive feedback. While we understand we may not have earned that fifth star from you just yet due to the bundling concern, we will continue working to earn your full trust.

If you ever need any assistance, please do not hesitate to reach out to us at support@iobit.com.

Reply from IObit

Jun 25, 2026

Dear user,

Thank you for sharing your experience, and we are truly sorry to hear about the serious problems you have encountered with Driver Booster. We completely understand your frustration – blue screens and system instability are the last things any user wants, and we take such reports very seriously.

We would like to investigate your case thoroughly. Blue screen errors after driver updates can occur for several reasons, and we genuinely want to help resolve them. To assist you properly, could you please contact us directly at support@iobit.com or submit a ticket on our official website with the following information:

1. Your PC specifications (motherboard model, graphics card, etc.)
2. The specific drivers that were updated before the blue screen occurred
3. Any error codes shown on the blue screen (if available)
4. Your order details (if you purchased the PRO version)

We understand that you have had a very difficult time with our product, and we sincerely apologize for that. We are committed to investigating why this happened on your custom PCs and ensuring our driver database and update processes are as safe and reliable as possible.

Please give us the opportunity to look into this for you – we genuinely want to make things right.

Reply from IObit

Jul 1, 2026

Dear user,

Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.

And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.

Wish you all the best!

Reply from IObit

Jul 1, 2026

Dear user,

Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.

And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.

Wish you all the best!

Reply from IObit

Jun 25, 2026

Dear user,

Thank you for bringing this to our attention. We are genuinely sorry to hear about your unpleasant experience over the phone.

However, we would like to clarify that IObit does not offer telephone customer support for our products. Our support is provided exclusively via email (support@iobit.com), through the Feedback entrance within our programs, and through online support submission on our official website.

This leads us to believe that you may have contacted a third-party reseller, an unauthorized service provider, or even a fraudulent support line that is not affiliated with IObit. We take this matter very seriously, as we would never request remote access to your computer in a rude or forceful manner – and we certainly do not have phone-based support staff who would behave in such a way.

In the meantime, please feel free to reach out to us directly at support@iobit.com with your questions, and our support team will be happy to assist you professionally and promptly via email.

We sincerely apologize for any confusion or frustration this situation has caused, and we hope you will give us the opportunity to help you properly.

Reply from IObit

Jul 1, 2026

Prezado usuário,

Obrigado por experimentar nossos produtos; ficamos felizes em saber que você gostou. Agradeceríamos muito se pudesse recomendá-los a familiares e amigos, caso os considere úteis.

Caso precise de ajuda ou tenha sugestões durante o uso, sinta-se à vontade para entrar em contato diretamente conosco através da opção de Feedback no próprio programa. Responderemos o mais breve possível e faremos o nosso melhor para ajudá-lo.

Tudo de bom!

Reply from IObit

Jun 25, 2026

Dear user,

Thank you so much for your enthusiastic feedback! We are thrilled to hear that you are enjoying the fast downloads, quick updates, and automatic driver backup features – and that the hassle-free experience has made such a positive impression on you.

You have perfectly captured exactly what we aim to deliver: saving users the time and effort of searching individual manufacturer websites for drivers, while keeping everything automated and reliable. Knowing that you find our service "brilliant all round" and that you would highly recommend us truly means a lot to our entire team.

Your recommendation is the highest compliment we could receive, and we will continue working hard to maintain the standards you appreciate.

If you ever need any assistance or have suggestions for how we can serve you even better, please do not hesitate to reach out to us at support@iobit.com or through our official website.

Thank you again for choosing IObit and for sharing your wonderful experience!

Reply from IObit

Jun 25, 2026

Dear user,

Thank you so much for your wonderful feedback! Being called the "most trusted driver updater application" is truly an honor, and we deeply appreciate your confidence in us.

Knowing that you have placed your trust in our software means a great deal to our entire team. It motivates us to continue improving and maintaining the high standards of reliability and performance that you—and all our users—deserve.

We also value the trust you have placed in us by taking the time to share your experience. Your voice helps other users make informed decisions, and we are truly grateful for that.

If you ever need any assistance or have suggestions for how we can serve you even better, please do not hesitate to reach out to us at support@iobit.com or through our official website.

Thank you again for choosing IObit!

Reply from IObit

Jun 25, 2026

Dear user,

Thank you so much for your incredible loyalty! Ten years is a remarkable journey, and we are truly honored to have been your trusted choice for driver management all this time.

We are especially delighted to hear that you love the "Fix incompatible drivers" feature and that it successfully resolved issues on your other laptop. Knowing that our tools have made a real, tangible difference for you—and that you have seen us improve over the years—means the world to our entire team.

Your continued trust and support inspire us to keep refining our software and delivering even better experiences in the years to come.

If you ever have any questions or suggestions, please feel free to reach out to us at support@iobit.com or through our official website. We are always here to help!

Thank you again for choosing IObit and for taking the time to share your wonderful feedback.

Reply from IObit

Jul 1, 2026

Dear user,

Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.

And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.

Wish you all the best!

Reply from IObit

Jun 22, 2026

Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.

And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.

Wish you all the best!

Reply from IObit

Jun 22, 2026

Dear User,

Thank you so much for your incredibly kind words — "more than perfect" truly means a lot to us! We're delighted to know that IObit products have been helping you keep your computer in great shape for so long.

We also sincerely appreciate you bringing up the payment issue. This is valuable feedback, and we would really like to understand more about the specific difficulties you encountered (e.g., payment methods, currency conversion, or regional restrictions). If you're willing, please share more details via the Feedback section in the program, and our team will look into it promptly.

Your satisfaction is our top priority, and we're committed to making your experience as smooth as possible — including the payment process.

Thank you again for your trust and support!

Best regards,

Reply from IObit

Jun 10, 2026

Dear user,

We are truly sorry to hear that. We completely understand how frustrating this must be, especially when you rely on your device for daily use.

Please accept our sincere apologies for the inconvenience and for the slow communication you have experienced with our support team. We also regret that the suggestions provided so far have not resolved the issue. That is not the level of service we aim to deliver.

To help us investigate and resolve this properly, could you please contact us directly with the following information? You can reach us at support@iobit.com, or submit an online request through our official website.

Once we receive your details, we will prioritize your case and work with our technical team to find a reliable solution – whether that means rolling back the problematic drivers, providing specific recovery steps, or assisting you in restoring your laptop’s functionality.

We truly care about solving your problem, not just collecting data. Please give us another chance to make things right.

Thank you for your patience and understanding.

Reply from IObit

May 27, 2026

Hi,

Thank you so much for taking the time to leave us a 5-star review. We are truly delighted to hear that your issue was resolved completely and that you felt fully understood throughout the process.

Your mention of “no robotic replies” means a great deal to us – our team always strives to provide genuine, human, and caring support to every user. Knowing that we succeeded in your case makes our efforts truly worthwhile.

If you ever need any further assistance, please don’t hesitate to reach out. We’re always here to help.

Thank you again for your trust and support!

Reply from IObit

May 25, 2026

Dear user,

Thank you so much for taking the time to share your positive experience! We truly appreciate your loyalty over the past 2–3 years, especially with fresh installations and new PC builds.

It’s great to hear that upgrading to Premium made a noticeable difference — no ads and the ability to update all drivers at once can indeed be a “day and night” improvement. We’re also delighted that our customer support team was able to assist you quickly and without hassle after your PC reset, and even followed up to ensure everything worked properly. That’s the level of service we always strive to provide.

Feedback like yours encourages us to keep improving both our software and support. Thank you again for being a valued IObit user, and please don’t hesitate to reach out anytime you need assistance.

Reply from IObit

May 15, 2026

Hi,

Thank you for sharing this detailed and serious feedback, and we're truly sorry for the trouble our software has caused you.

What you described — especially the Code 43 error, display driver failure, and system instability after our driver suggestion — is extremely concerning. This is not the experience we intend to provide, and I completely understand your frustration and warning to others.

To help us investigate this immediately, could you please contact us at support@iobit.com with the following details (if available):

- Screenshot of the driver installation prompt you followed
- Your system info (Windows version, AMD Radeon RX 570 driver version before/after)
- Any log files from our program

You can also reach us via the in-program Feedback option or submit an online request. Our tech team needs this information to reproduce and fix the issue.

User safety and system stability are our top priorities. We take reports like yours very seriously and will review our driver detection and recommendation logic immediately. Thank you for your patience and for holding us accountable.

Reply from IObit

Apr 27, 2026

Hi there, sorry for any inconvenience it caused to you.

About the auto-renew order issue, actually there should be an option to disable it or keep it when placing the original order. Kindly please contact us directly via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about your order thus we can better assist you. Generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform.

We appreciate your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.