INYO Pools Reviews 192

I had a great experience with this company. The motor on my pools super pump burned out after 12 years and none of the local pool stores in NY could find the proper replacement. I called this company (located in FL) and spoke with Tyler. He was very knowledgeable about Hayward pumps and was able to identify the correct replacement, which was a century pump (the company that originally made Hayward pumps). He reassured me this was the correct pump and I could return if not correct. I placed the order for the pump. Tyler let me know that the part would be shipped from CT so the ship time may be pretty quick (which saved me $ in avoiding expedited shipping costs). To my surprise, the pump arrived the next day. It was an exact match and the installation was smooth. My pool is up and running again. Thank you INYO pools! I have bookmarked your site and it is now my “go to” for any future issues I may have with my pools filtration system.

I have bought from and referred people to Inyo for years, since before they used Inyo. And now I have been waiting patiently for a refund for a item they received 5/21/24. I have talked to them, Megan, she acknowledged the amount (over $500) and said it would be fixed within a week. That was over a month ago. It's time for legal action. No more recommendations for you and no more business. Too bad I could use a pump, but not from you.

I was very impressed and wanted to say thank you to Preston-customer care team at Inyo pools! I recently purchased a Pentair sand filter tank which came damaged internally with the outlet pipe broken off. Preston was kind, prompt, knowledgeable and kept me updated me on the progress throughout the day while working with the manufacturer on a replacement! The next morning I received a call from him stating a new tank was shipped and on its way!
Well Done and Hats Off to Preston- This is customer service at its best!

Thank you Inyo Pools and Pentair for the prompt resolution in taking care of your customers as well!

Lori- MN

Ordered a motor. Installed motor. Motor burned up withing an hour. Sent picture of motor. No bar codes, no paper work. No reply from inyopools. Made in China. Noticed it contained carcinogens and not allowed for sale in California. Warrantee no good, Don't buy this motor. Don't expect a warrantee return. Don't use this company.

Purchased a product shortly after 1pm on a Thursday. Selected expedited overnight shipping. Received an email stating that product would not ship until Friday and received Monday. Called customer service and canceled order. Later that night received email stating product would arrive on Friday. Contacted company. They sent RMA instructions but want me to pay shipping cost. Beware.

VERY POOR WARRANTY . PURCHASED A MOTOR FOR POOL SWEEPER WORKED FOR A COUPLE OF DAY FINE , THEN QUIT . CALL TO FIND OUT HOW TO RETURN FOR REPLACEMENT . TOLD ME TO SEND PICTURES AND THEY WOULD DECIDE WHAT WAS NEXT.PURCHASED MAY 7 , OUIT WORKING MAY 13 , I UNDERSTAND THINGS CAN BE DEFECTIVE. SIMPLEY GIVE ME A RMA NUMBER , I WILL SEND IT BACK FOR REPLACEMENT, NOT PICTURES OF THE PART. SEEMS THAT THE WARRANTY DOES NOT COVER DEFECTIVE PARTS . I DONT KNOW WHAT YOU GAIN LOOKING AT PICTURE. DONT THINK I WOULD PURCHASE FROM INYOPOOL AGAIN .

UPDATE 5/23/2024

INYO POOLS HAS SENT A UPS TAG FOR PICKUP OF DEF MOTOR . THIS IS ALL I WANTED TO RESOLVE THE PROBLEM . I WOULD HAVE BEEN HAPPY TO PAY FOR THE RETURN ALL I WAS ASKING FOR WAS RETURN AUTHORIZATION NUMBER TO RETURN DEF MOTOR . THE MATTER HAS BEEN RESOLVED .

THANKS
GEORGE

I recently purchased two Pal 64-EGL-80 pool lights from Inyo Pool, but unfortunately, my experience was far from satisfactory. Upon receiving my order, I discovered that instead of the 80-foot cable lights I ordered, I was sent Pal 64-EGL-30 parts. This discrepancy was not only inconvenient but also indicated a lack of attention to detail in packaging and shipping.

Upon attempting to use the lights, I encountered further issues. Despite troubleshooting with different controllers and seeking assistance from Pal technical support, it became evident that both lights were defective.
In my attempt to resolve the issue, I contacted Inyo Pool for return authorization and a return label. However, the process proved to be another disappointment. Despite the item still being listed as available on their website, I was informed that the part was discontinued, which seemed contradictory. Furthermore, the agent mentioned needing authorization from their warehouse, leading to unnecessary delays in resolving the issue.

Overall, my experience with Inyo Pool was extremely disappointing and frustrating. From receiving incorrect products to dealing with defective items and poor customer service, it was undoubtedly the worst online purchasing experience I have encountered. I strongly advise others to steer clear of this shady business to avoid similar issues and frustrations.

I purchased a pump housing with a request for 2 day shipping. The cost for the expedited shipping was $50. The item was purchased on a Thursday after 1pm, and I didn’t receive the item until Tuesday in the afternoon. Of course, no refund since InyoPools policy a 2 day shipping is 2 business days after the shipping is made. This one of the bigger reason why Amazon is amazing at shipping.

The worst experience of my online purchase with this site. Their pool cover quality was very poor for my hotel which was under renovation. The inspector right away rejected becasue of poor quality. Since getting Inspection appt was little late this company right away rejected to accept return. Stay away from this company and pay little more and buy from some good company.

It doesn't say anywhere that it's for residential use only. It just says "Winter Pool Cover for 25' x 45' Rect I/G Pool - S2545RC". I don't see anyway to reply to you text so editing my previous text. Anyway this are good experience and makes us make careful from where to buy and what to buy.

I was disappointed with the weight of the material used to make the cover. It weighed 70% less than my old cover. I hope it lasts more than 1 year.

Placed an order, was charged on my account. I was told my card was fraud & wanted me to send I.D. over the internet or order would be cancelled! Total B.S.

We were notified when items became available and were delivered within a few days. Items are perfect match to that of approximately 20 years old. Thank you

The cover is exactly as shown
Went on easily and is secure
Wonderful product

My pool pump motor failed and I called to ensure that I purchased the correct replacement 220v motor. I verified the serial and model numbers with a Inyo Pools representative and the representative checked availability. The replacement was shipped that day and arrived promptly. Included in the delivery were cam seal replacement and other seals, this was not discussed nor was there an additional charge. In addition, I was sent a link fully explaining the steps to complete the motor swap. Such superior customer service.

I chatted on the website and was advised on how to solve a problem I was having with dog hair. The order process was quick and easy and we received our order quickly.

They placed my order took my money next day canceled my order has still been a week have not got my money back they hung up on me during inquiry will never do business again ever worst experience all the way terrible customer service, then they write back for more info from me that they did not care about when I was on the phone and said if I didn’t provide it they would take down my review after all the hoops I had to jump thru just to post it never again.

I have just received your package today but didn't open it yet. I will as soon as I am ready for it..

I didn't know the exact size of my pool filter system but the lady I talked with was so pleasantly helpful(which was nice, as i was frustrated, trying to find the size) She stayed on the phone with me while I emailed her a photo and then looked up the numbers, found my part and emailed me a purchase order. Great experience. So very easy. The part came in, all I had to do was put it in my filter. It fit perfect! So happy! My pool looks so great!! One less thing to worry with. Thank y'all so much!