Intrepid Travel Reviews 

2,452
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 196 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the knowledgeable guides and well-planned itineraries that make exploring new destinations seamless, engaging, and genuinely fun. Customers also appreciate the comfortable accommodations, great food stops, and friendly group atmospheres throughout their amazing trips. Some reviewers were not happy with long travel days, unexpected service delays, or poorly organized communication during certain legs of the journey. A few other people also felt that certain remote locations lacked proper flexibility, clear guidance, or adequate planning for safety and comfort. However, some customers noted that extreme weather or intense heat occasionally made daily sightseeing a massive physical struggle.

What people talk about most

Staff

Consumers find staff to be positive, highlighting exceptional tour guides and drivers who are knowledgeable,... See more

Holidays

People report positive experiences with holidays, highlighting well-organized itineraries and fantastic... See more

Location

Reviewers mention ambiguous feedback about location, generally praising the incredible variety of... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the accommodating... See more

User experience

Clients share positive opinions on user_experience, highlighting well-organized trips and exceptional tour... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The trip is amazing in many respects, the star that is missing is due to the road system in Zimbabwe and because of that, couple of days were spent on long bumpy drives with very limited activities. B... See more

Company replied

Rated 4 out of 5 stars

The trip was very well organized and fun, our guide was friendly and knowledgeable. I meet some lovely people in our group, which made travelling solo enjoyable.

Company replied

Rated 5 out of 5 stars

The whole itinerary was well planned. Or cycle guides made sure that we had frequent stops to rehydrate, sometimes with cool ginger beer and odd ice cream. Loved the encounters with local families... See more

Company replied

Rated 5 out of 5 stars

I have traveled with intrepid to Iceland, Thailand, Morocco with Intrepid. Each trip has been well organized, with fantastic guides and ideal for a solo traveler to meet others! My trip South Africa... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Intrepid has been taking travellers around the globe since 1989. That's over 30 years of changing the way people see the world on small group trips with like-minded explorers. But to us, it’s about more than just seeing the world – it’s about experiencing it. To be Intrepid is far more than a lust for travel; we're an antidote to loneliness. We connect people to the heartbeat of adventure and the soul of the planet. We have more than 1000 immersive trips in over 100 countries on all seven continents. With locally-based leaders out front of every adventure, we’ll take you beyond the everyday sights and introduce you to the culture. We’ll have your back at any moment, without holding your hand at every step of the journey.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(2,452)

202 reviews in the last 12 months

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Rated 5 out of 5 stars

Sri Lanka 9 day premium trip

My daughter and I have just returned from a fantastic 9 day premium trip to Sri Lanka. Our guide Ahmed was the best! He did his best to show us his wonderful country and would always check in that we were having the best time possible. Everyone we met were so friendly and hospitable. The food was amazing! The itinerary was just right. We would definitely use Intrepid again for future trips! I have lots of photos of a wonderful adventure to treasure for a very long time!

5 February 2026
Unprompted review
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Reply from Intrepid Travel

Thank you for sharing a bit around your time with us in beautiful Sri Lanka!
It is wonderful to know that Ahmed was generous with his local knowledge and care. We always love reading of how local interactions went and that food was enjoyed!
We look forward to welcoming you and your family along again when the time comes. Do stay well in the meantime.

Rated 5 out of 5 stars

Fantastic tour

This whistle-stop tour is fantastic. We got to experience so many wonderful things that we definitely wouldn't have if we hadn't been with the tour. Theung (the trip leader) was amazing and organised everything so well. Nothing was too much trouble for her. Great bunch of people in the group too!

16 January 2026
Unprompted review
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Reply from Intrepid Travel

What a lovely post, Wendy, we will be sure to pass along this lovely review to Theung!
It is amazing to know that although a busy tour, that you clearly learned and took in so much while in incredible Vietnam.
We look forward to seeing you along with us (hopefully) again on your next adventure! With kind regards.

Rated 4 out of 5 stars

Intrepid Sri Lanka Food Safari

Friendly, knowledgeable staff.
Some changes to itinerary due to landslides in December managed well with no impact on travellers.
Food safari with also some animal experiences, as well as cultural experiences - covered almost everything I wanted to know about Sri Lanka.

2 January 2026
Unprompted review
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Reply from Intrepid Travel

Thank you for your review, Graeme. It is always nice to have an experience that focuses on food plus all the other amazing ways to share cultures and learn more about a country.
We are delighted to know that your trip was largely unchanged following the landslides in destination, and look forward to hosting you again in future. With thanks.

Rated 5 out of 5 stars

Vietnam Northbound with Intrepid

Did the 10 day Vietnam Northbound with Intrepid and I
highly recommend this tour. Our guide Ha was just fantastic, fun, organised and knowledgeable. The range of experiences and hotels were well chosen and the pace of the trip was just right, not too rushed and we saw lots of ancient sites, experienced many fun activities and tasted delicious food. Vietnam is a brilliant country in which to travel, we felt safe and welcome in every city and village that we visited.

28 December 2025
Unprompted review
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Reply from Intrepid Travel

Hi Andrea! We are pleased to read of your experience and it seemed like Ha managing the itinerary really ticked all the boxes.
The sites, people, food and culture are all so incredible and we are happy that you managed to enjoy Vietnam the way you did.
Wishing you an excellent week ahead and we hope to be afforded the opportunity to host you again when the time comes.

Rated 5 out of 5 stars

Our guide Yummet was exceptional and…

Our guide Yummet was exceptional and she really made Cuba come to life for our group. So happy we did this. Loved everything we did.

2 January 2026
Unprompted review
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Reply from Intrepid Travel

Thank you for sharing your kind words with us, Laureen. We will be sure to get your positive review across to Yummet's managers. It is always amazing to see a destination with a local, and we are overjoyed to know that you loved your entire time with us. Hope to see you again soon!

Rated 5 out of 5 stars

Great guide

Great guide, chef and driver. They all helped to bond the group. Food was amazing and the driver was so professional and often very poor roads.
Everything was so well organized and they worked well as a team

3 January 2026
Unprompted review
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Reply from Intrepid Travel

It is always wonderful to know that a group bonds over the love of a destination and that this process is aided by our amazing crew- thank you for your insights, Michael!
Unfortunately, lack of infrastructure can often be hard to get used to in certain countries. Hopefully, you were comfortable in all other aspects. With many thanks.

Rated 5 out of 5 stars

Ecuador

I recently went on my eleventh intrepid trip. This was the original trip style to Ecuador Highlands.
The tour was like what the essential information stated. We had a great group, fantastic itinerary and an amazing leader, who was so enthusiastic and knowledgeable about her country.
I enjoy Intrepid trips, as I belive in their values and the small groups suit me,

9 January 2026
Unprompted review
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Reply from Intrepid Travel

Thank you for your post, Andrew!
We are grateful to be able to share the countries we visit with like-minded travellers, but even more grateful to have you enjoying the small group sizes, and that our values resonate with you!
We looking forward to welcoming you again for your next adventures- have an incredible week and stay well.

Rated 4 out of 5 stars

Premium Thailand Trip

Very well organised. Great range of interesting activities and sights. Major highlight for me was visiting the Elephant Nature Park. Hotel accommodation was mostly very good , however, hotel breakfasts were sometimes disappointing. Included meals were often westernised watered-down bland local food to please western tourists, this was the most disappointing aspect of this trip.....portion sizes were also not generous.

15 January 2026
Unprompted review
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Reply from Intrepid Travel

Hi Marlene, thank you for sharing about your time in Thailand. It is amazing to know your visit to the Elephant Nature Park exceeded your expectations, and that you enjoyed your hotel stays.
We appreciate your thoughts around the portion sizes and meal types, as this will allow us to improve on our tour experieces. Your insight is very much welcomed.
We hope to see you again in future, Marlene. With best regards.

Rated 5 out of 5 stars

Fabulous trip

Fabulous trip - varied and well organised. Enhanced by brilliant local guides.

30 December 2025
Unprompted review
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Reply from Intrepid Travel

Our local guides really are the best! Thank you for your review, Kathryn.
We are so happy to know you had an excellent time away with us. Have a wonderful week!

Rated 5 out of 5 stars

Best trip ever!

Best trip ever!
Everything was so well organized, we saw so much and our guide was amazing! He worked 25 hours a day to accommodate every single traveller’s dreams and wishes. I can only recommend Intrepid and plan to do more trips with them.

19 December 2025
Unprompted review
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Reply from Intrepid Travel

We are thrilled to read about your amazing adventure with your incredible leader- thank you for posting, Laurence!
It is humbling to know that you will think of us again for your upcoming tours and we look forward to having you along again when the time comes. Stay well.

Rated 5 out of 5 stars

The thing that made this trip great was meeting Indian women form all walks of lifen

The thing that made this trip great was the excellent Intrepid leader who gave us a great insight into how India is for young females today and also the wonderful companions I travelled with on the trip , such a great group of women. In additon allof the expereicnes we had and opportunites to meet Indian women form all wlaks of like was fantastic . Beyond the usual sightseeing highlights these experiences make this trip very special

26 December 2025
Unprompted review
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Reply from Intrepid Travel

What lovely insights, Robyn, thank you for sharing your trip experiences with those thinking to come along on one of our tours!
Gaining insights into daily life for the females in India is so thought provoking, and we are delighted that we have our women's expeditions running as we do.
It is wonderful to know that you met some incredible travellers along the way also. We look forward to seeing you again when the time is right - stay well.

Rated 5 out of 5 stars

Beautiful Vietnam with Intrepid Tours

I was on the Suth to North tour of Vietnam, and all I can say is it was absolutely fantastic. I met so many lovely people, and I especially liked the fact that we were only 11. Our tour guide, BB could not have been more helpful and knowledgeable in everything Vietnam.
Probably the thing that impressed me the most was how many experiences we had within a 10-day period. There were so many experiences that we had, I know for a fact I would never have done on my own, especially because I was a Solo Traveler. I would not hesitate to book another tour with Intrepid! Thank you so much for the beautiful memories that I will cherish forever.

16 January 2026
Unprompted review
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Reply from Intrepid Travel

Patricia! It reads like you had the most wonderful time away- thank you for joining us!
Understandably our tours can be busy, but we hope only in the best of ways. It is so special to be able to connect with other travellers, and we are thrilled that this was the case for you.
Solo travel is an amazing way to challenge yourself, and we are so excited to have you along again when you are ready for your next adventure!

Rated 4 out of 5 stars

Up and coming travel destination.

Up and coming travel destination for the keen adventurer.
A little like Japan but on a smaller scale.
Unbelievably clean, kind, friendly people, especially the indigenous communities.
Great, varied scenery and terrain, from mountains, to the sea and the beautiful Sun Moon lake.
Great hiking, tough in places.
Interesting food that will test the most adventurous diners.
Go before it gets too well known.

16 January 2026
Unprompted review
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Reply from Intrepid Travel

What wonderful advice, Rosie! Thank you for taking the time to review your time in beautiful Taiwan.
I think your review will resonate with many keen travellers that are looking for a 'still secret' destination.
We look forward to seeing where you choose for your next adventure- stay well in the meantime.

Rated 5 out of 5 stars

Fabulous holiday on the Cambodia…

Fabulous holiday on the Cambodia Adventure trip. Met wonderful people and had the best tour leader I’ve ever experienced. I am just home and still taking in all that we saw and experienced. If you go for the first time you will find it awe inspiring. The temples, the countryside, the food, the people, the brilliant activities both included and optional. It’s one of those rare occasions when you wish you hadn’t been - just so that you could go again for the first time and start it over. It was wonderful.

26 January 2026
Unprompted review
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Reply from Intrepid Travel

Thanks so much for sharing your experience, Sandie! We are thrilled to hear the Cambodia Adventure trip exceeded your expectations.

It is lovely to hear that you're still taking in the experience since having returned home - it truly is an incredible country! We hope we can welcome you on another adventure soon!

Rated 5 out of 5 stars

Michelle Middleton - Customer Service

Following some challenges experienced in a recent trip, we engaged with Michelle to address and discuss. When it comes to customer service, this is the manner in which you would expect to be treated. Our concerns and issues were dealt with professionally, courteously, respectfully and thoroughly. The end result being a reasonably outcome for all. Thank you so much.

9 February 2026
Unprompted review
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Reply from Intrepid Travel

Thank you so much for taking the time to share this Jason, we really appreciate it!

We’ll be sure to pass your kind words on to Michelle, feedback like this truly means a lot to us. Thanks again for sharing such kind words and for being part of the Intrepid community.

Rated 1 out of 5 stars

AVOID INTREPID

On 1/10/2026 my wife and I took a 10 day trip to Costa Rica. The trip was posted as Intrepid Premium, which meant the best itinerary, guide, and hotels. This trip was not anything close to what was promised on the company web site and in company brochures. This trip was advertised as a #2 physical rating meaning, " Some easy physical activities included in your trip. No physical preparation is required" This statement is not even close to being true. A "GENTLE WALK" turned out to be a 3 1/2 hour very strenuous hike and "A TOUR" was a 3 hour plus strenuous hike. The hotels other the the Gran Hotel (which was very good) in San Jose, were very poor. They were dirty, poorly lite, cheap beds and furniture, and in terrible locations. One hotel had no phone, or tv, and the only chair in the room was a cheap plastic chair at the desk. The lobby of that hotel, had an attendant at a folding table, with plastic chairs to set on while you registered. The breakfast area consisted of folding tables and chairs. Not one soft upholstered chair in sight. This hotel required you to walk outside, and down over 100 steps to reach your room, and back up to breakfast. Another hotel reminded me of a 1980"s Motel 6. At one hotel the only electric outlet, to charge a phone was in the bathroom, which was poorly lite, you could hardly see yourself in the mirror. I have only touched the surface here with the problems with this tour. We were deceived into taking this trip by the information provided by the company, which was far from being accurate and correct.

10 January 2026
Unprompted review
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Reply from Intrepid Travel

Thank you for taking the time to share your experience, Robert. We’re genuinely disappointed to hear that your time on our Premium Costa Rica trip did not reflect what you were expecting from Intrepid.

Our Premium trips are intended to offer a more comfortable and considered experience when compared to our other trip styles, with thoughtfully paced itineraries, experienced local leaders, and accommodation selected for comfort and character. With that in mind, we’re disappointed to hear that both the physical demands of some activities and aspects of the accommodation fell short of what was anticipated, particularly where you found the trips physical rating and trip descriptions did not align with how the experience felt on the ground.

We appreciate you taking the time to outline your concerns, as feedback like this is important in helping us review how our trips are presented and where expectations may not have been met. Your experience is important to us, and a member of our Customer Care team will be in touch with you directly to better understand and address your experience.

Rated 4 out of 5 stars

Two great tours by intrepid

Two great tours by intrepid. Two great guide's. Lucky in Vietnam and Minear in Cambodia. Both very knowledgeable, humourous and nothing was too much trouble for them. Lots of interesting facts about their countries. But a special thank you to Michelle in customer care and Tutu the rep in Bangkok. I left my phone in a car that dropped us off at Bangkok airport. Thanks to these two people my phone was found and posted to me in Phuket. We only met Tutu in Bangkok and she went over and above the norm to get the phone to me before I went home. Thanks again to everyone for reuniting me with my phone and the countless photos on it. Patrick Russell Ireland.

3 February 2026
Unprompted review
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Reply from Intrepid Travel

Thanks so much for sharing this, Patrick, and for taking the time to shout out so many Intrepid team members!

It’s wonderful to hear how much you enjoyed your time in Vietnam and Cambodia, and that Lucky and Minear’s knowledge, humour and care made such a positive impression. We’re also especially glad we could help turn around such a stressful moment. Losing a phone while travelling is never ideal, so it means a lot to know that Michelle from our Customer Care team and Tutu were able to step in and go above and beyond to reunite you with your phone and all those precious memories it held.

Thanks again for travelling with Intrepid and for your kind words about our team. We hope to welcome you on another adventure in the future, ideally with all belongings firmly in hand from start to finish!

Rated 5 out of 5 stars

Fantastic Customer Service

I contacted Intrepid Travel to ask whether they could help locate an itinerary from their archives going back 18 years. Michelle Middleton responded very promptly to my enquiry and was incredibly helpful, polite, and friendly throughout. With the support of her team, she went above and beyond to find the requested itinerary. Excellent customer service.

2 February 2026
Unprompted review
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Reply from Intrepid Travel

Thank you so much for taking the time to share this Jo, we really appreciate it!

It really says something that you were thinking about a trip from 18 years ago, and we’re so pleased we could help track down the itinerary. We’re delighted to hear about your experience with Michelle and the wider team, and that her care, persistence and friendly approach made the process such a positive one.

We’ll be sure to pass your kind words on to Michelle and the team, feedback like this truly means a lot to us. Thanks again for sharing such kind words and for being part of the Intrepid community.

Rated 5 out of 5 stars

20+ years of travelling with Intrepid

I’ve used Intrepid regularly for the last 20 years and have never had a bad experience. The company and travellers have grown over time but they always hold the standards high particularly on responsible travel and local interactions.

8 January 2026
Unprompted review
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Reply from Intrepid Travel

Wow Mark, 20+ years of travelling with Intrepid, we truly can’t thank you enough for being such a valued part of our community over the years!

It means a great deal to hear that, even as we’ve grown, you’ve continued to see the same commitment to high standards, responsible travel and meaningful local interactions. That’s exactly what we strive for, and feedback like yours is incredibly encouraging for our teams around the world who work to deliver these experiences and create meaningful moments for our travellers.

We’re so grateful to have shared so many adventures with you, thank you for taking the time to share your kind words, and we hope there are many more journeys ahead.

Rated 5 out of 5 stars

A great way to experience the culture and landscape of New Zealand

The NZ Amplified (Southbound, Basix) trip exceeded my expectations! The itinerary was great, the people in our group were so much fun and our guide, George, was excellent! We were really taken care of. Lots of opportunity to chill if you wanted, or you could do everything that was available. The bus was comfy, hostels were good, and the cultural aspects of the tour were just as meaningful as the spectacular scenery. An unforgettable 3 weeks and worth every penny!

9 January 2026
Unprompted review
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Reply from Intrepid Travel

Thanks so much for sharing your experience, Deb! We are thrilled to hear the New Zealand Amplified (Southbound) trip exceeded your expectations. It’s fantastic that you loved the mix of culture and landscapes, and that the group vibe, comfy travel days, and meaningful experiences all came together to make the trip so special. George will be so pleased to hear your kind words too, we are lucky to have him. Three unforgettable weeks in New Zealand sounds like the perfect adventure, and we hope we can welcome you on another one soon!

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