International Van Lines  Reviews 

502
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff for being professional, responsive, and handling fragile belongings with exceptional care during the entire move. Consumer feedback shows that the team communicates clearly, works efficiently, and ensures everything is organized properly from start to finish. However, some people mentioned frustrating issues regarding significant delivery delays, poor communication, and missing belongings from shipments. A few other reviewers also felt dissatisfied when unexpected extra fees appeared throughout the moving process. Some customers also noted that getting helpful support or resolving item damages afterward was particularly difficult for them.

What people talk about most

Service

Customers consistently note positive experiences with service, describing the staff as professional, fast,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising timely arrivals,... See more

Price

Users describe ambiguous interactions with price, as many consumers find the rates very reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was great from start to finish. The team was professional, responsive, and made everything easy to understand. They kept me updated throughout the process and answered all my questions q... See more

Rated 5 out of 5 stars

Their staff communicated clearly throughout the process, provided a fair quote, and delivered on schedule. The movers handled my items with care, and everything arrived in good condition. Overall, the... See more

Rated 5 out of 5 stars

EXCEPTIONAL! I had a hard time finding someone to handle my items with the utmost care through the long distance move. When I called and worked with International Vans Lines they had been more than pr... See more

Rated 5 out of 5 stars

I always dread moving because of the amount of time it takes to move each piece of my furniture. With Van Lines, they were prompt, professional and made me feel as ease as they moved everything I had.... See more


Company details

  1. Shipping Company
  2. also in
  3. Car Accessories Store
  4. Moving and Storage Service

Written by the company

International Van Lines offers local, long-distance, and international moving services to over 150 countries.


Contact info

3.8

Great

TrustScore 4 out of 5

502 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.8

All reviews

(502)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service from Start to Finish!

Excellent Service from Start to Finish!
I had an outstanding experience with International Van Lines. From the first phone call to the final delivery, everything was handled with professionalism and care. The team was punctual, efficient, and incredibly careful with all of my belongings. Communication was clear throughout the entire process, and they made what could’ve been a stressful move feel easy and smooth. I highly recommend them to anyone looking for a reliable and trustworthy moving company!

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service! International Van Lines made my move smooth and stress-free. The team was professional, punctual, and handled my belongings with care. Highly recommend for anyone needing reliable and efficient moving services!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

International van lines helped me move

International van lines helped me move. No other company was able to help me in the time frame I needed but someone told me to try International Van lines and they came through even helping me box up some last minute things that I didn't get to.

6 January 2025
Unprompted review
Rated 1 out of 5 stars

Untrustworthy Pricing and No Accountability

I booked my move with a binding quote of $4,436. After submitting my final inventory on July 4, they revised the price to $5,111. Then, on move day, they increased it again to $6,851, then down to $6,071, and told me it could go as high as $7,000 — even though my inventory didn’t change.
I was still trying to understand the changes when the manager told the crew to leave. I never canceled. Nothing was moved, packed, or loaded — yet they kept my $1,772 deposit. This experience was stressful, unprofessional, and felt like a total scam.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

IVL did a great job with my move

IVL did a great job with my move. I have no complaints. They were friendly, cost-effective, and got the job done with no problems. They also had excellent communication and kept me updated throughout the process.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

They move RVs as well!

We bought a new RV while traveling, not thinking about having to do something with our old RV.

After what felt like 100 calls, we hired these guys. Best decision ever! We had them drive it. However, they have several other options. Was a pleasure dealing with them.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Smooth, Professional, and Stress-Free!

I had an amazing experience with International Van Lines. From the very first phone call to the final delivery, the team was professional, communicative, and incredibly efficient. They handled my long-distance move with care and made what could have been a stressful situation feel completely manageable. All of my belongings arrived on time and in perfect condition. The movers were courteous, hardworking, and respectful of my home and items. I would absolutely recommend them to anyone looking for a trustworthy and dependable moving company!

2 July 2025
Unprompted review
Rated 5 out of 5 stars

The best!!

International Van Lines made my move quick and easy. The team was professional, always on time and made the move feel simple and stress free. What i appreciated the most was how there were no hidden fees and communication was clear from the beginning. I highly recommend them for anyone who is moving soon and needs reliable movers. These guys are hands down the best.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Such an am company

Such an amazing company. Great service. No issues. I would absolutely recommend to anyone I know . Thank you .

11 June 2025
Unprompted review
Rated 5 out of 5 stars

International Van Lines is amazing!

International Van Lines transformed my potentially stressful move into an incredibly smooth and positive experience. From the initial transparent quote to the final delivery, their customer service was exceptional, addressing all my concerns promptly and professionally. The moving crew was highly efficient and handled all my belongings with meticulous care, ensuring everything was packed and loaded perfectly. My items arrived on schedule and in pristine condition, a testament to their dedication and expertise. I highly recommend International Van Lines for anyone seeking a reliable, top-tier moving company that truly delivers a five-star service.

29 June 2025
Unprompted review
Rated 5 out of 5 stars

This was my first hiring a moving…

This was my first hiring a moving company and I am so happy I let someone talk me in to hiring them. Those guys deserve 10 stars because they were professional, friendly and fast, I'll be using them again ! Thanks guys:)

10 June 2025
Unprompted review
Rated 1 out of 5 stars

careless packing, predatory price increases

The movers worked hastily, damaging a sentimental item I had packed myself by reopening my closed box and throwing random items in to pack it. They were careless in this way. Additionally, the company raised the price at each stage once we had no choice but to continue since they had our stuff.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

IVL did a great job with my move

IVL did a great job with my move. I have no complaints. They were friendly, cost-effective, and got the job done with no problems. They also had excellent communication and kept me updated throughout the process.

7 June 2025
Unprompted review

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