I have ordered previously from interflora and have been pleased with the result. I have just seen a photo of the delivery of "neutral flowers in a box" size large. The flowers look fresh and healthy b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivered to the USA on time Looked beautiful. Only variation was the Vase we had selected wasn't available in the USA.
Fast and efficient service. I received texts for each stage of the process, including photo of proof of delivery. The flowers were delivered well within the requested time window, and looked fantastic... See more
Interflora really are the best. They have a wonderful network of local florists and all the people i have sent flowers to have never been disappointed. I love to send and receive flowers. Unfor... See more
Company details
Written by the company
Hello, we’re Interflora, a network of florists that believe in flowers that say more, that do justice to your feelings when words aren't enough. Whether it's sharing love, joy and celebration, supporting someone in their sadness, or just sending a little boost, we're here to help you share your emotions in a way that's truly meaningful. Our handcrafted bouquets are created with love and skill by artisan makers, and we also deliver all sorts of other thoughtful gifts too. It's an honour to have spent over a century helping the UK connect, here's to many years more.
100% Delight Promise
The Interflora Promise - 100% satisfaction or your money back
To ensure that your flowers arrive intact and fresh, our florists choose only the freshest stems, many of which are left in bud (think metamorphosis but instead of caterpillars, think lilies). They are then conditioned and cared for until they arrive on your doorstep. This means that we can give you our 7 day freshness guarantee. Plus, if your loved one isn’t 100% satisfied with their flowers or they don’t arrive on time, we’ll do what we can to put it right or give you your money back. That’s our promise to you.
Contact info
Interflora House, Watergate, NG34 7TB, Sleaford, United Kingdom
- hello@interflora.co.uk
- www.interflora.co.uk
4.2
Great
152K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, delivered with care and my wife loved them. Highly recommended.
12 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not what I would expect
Easy to order on website .
Confusion over actual order placed . Stated they called to tell me they had no Lillies available but received no call and Lillie’s not part of what I ordered anyway .
Flowers dead within 2 days . £80 worth of flowers
5 July 2026
Unprompted review
Reply from Interflora UK
This is really disappointing to hear Alex.
If you would like us to investigate this for you, please can you contact us with your order number, full delivery address and any photos you have of the bouquet at https://www.interflora.co.uk/page/contact.
Best wishes, Valerie
Beautiful Floral Arrangement.
The flowers were well received. They were delivered on time and the updates regards the delivery were very helpful. Cannot fault the service.
12 July 2026
Fresh flowers but time to deliver was…
Fresh flowers but time to deliver was quite late. I was expecting it to be done bit early rest great experience
12 July 2026
Birthday Flowers
Kept up to date on progress of order. Delivered on time and appreciated by the recipient.
12 July 2026
Never had a problem with interflora
Never had a problem with interflora.
Kept well informed of delivery etc
12 July 2026
A little disappointed after ordering…
A little disappointed after ordering the birthday flowers two weeks earlier, they turned up after 6pm
12 July 2026
Reply from Interflora UK
I am sorry to hear you were disappointed with the time of your delivery Roger.
Our florists can deliver up to 6pm and all delivery routes are decided on the delivery date, dependent on any funerals, weddings or timed deliveries our florist may have.
Best wishes, Valerie
Ordering was easy
Ordering was easy - my brother and sister in law loved the flowers and said were delivered by very friendly man
12 July 2026
All done with no problems and I was…
All done with no problems and I was kept informed from the moment that I ordered until they were delivered!
8 July 2026
I paid for next day delivery but they were not delivered
I paid for next day delivery - the flowers were not delivered the next day - the recipient had popped to next door for 5 mins. - the delivery man made no effort to phone her. They were left the next day but by then had badly wilted. I have emailed you twice about this and had not response what-so-ever. Not impressed.
11 July 2026
Reply from Interflora UK
Hello Hazel, I am sorry to hear of your experience on this occasion and can confirm that I have responded to your email. Best wishes, Valerie
Brilliant I ordered for my sisters…
Brilliant I ordered for my sisters birthday and honestly it made her day. Delivered with care and she loved them! Will order again in future definitely
2 July 2026
Although the flowers were nice I felt…
Although the flowers were nice I felt that the amount of flowers were less than the picture depicted. And with the price of £58 including delivery of £12.99, I was disappointed. I realise that I was sending flowers to Australia but that only took a phone call from interflora.
10 July 2026
80th birthday
Ordered flowers for a delivery on a Sunday for an 80th birthday. Super smooth order and delivery. Thank you.
5 July 2026
Reply from Interflora UK
Hi, I am sorry to hear that your delivery to a safe place request was not actioned and can confirm that I have sent you an email regarding this. Best wishes, Valerie
The placement of any order always goes…
The placement of any order always goes smoothly. The flowers themselves never disappoint - the recipient is delighted!
8 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.