I phoned with a fairly complex problem having not made up my mind what I was going to do. The person I spoke to (Philip Hampton) could not have been more helpful and supportive (and thoroughly pleasan... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Web site is so friendly to use, asked if I would like a call back and speak directly to an adviser, Jack was excellent, went through all my requirements and got back to me with the quote and everyth... See more
Company replied
It was great and reliable service. I found Jack and Katie both helpful and supportive. Jack, also explained the policy well. And the online service was quick and efficient. I've spoken to other h... See more
Company replied
I was looking for buildings and contents insurance for a coach house. Jack was extremely helpful and patient. He was able to answer all my queries and I feel assured I have obtained the right insuranc... See more
Company replied
Company details
About Intelligent Insurance
Written by the company
Intelligent Insurance is dedicated to finding home insurance for typically ‘hard to insure’ properties and circumstances. From unoccupied home insurance to insurance for listed buildings and holiday homes, we'll strive to arrange high-quality, competitively priced home insurance, whatever your property type, condition, usage or personal circumstances.
Contact info
4 Lakeside, Headlands Business Park, Salisbury Road, BH24 3PB, Ringwood, United Kingdom
- contactus@intelligentinsurance.co.uk
- www.intelligentinsurance.co.uk
4.5
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Flexible and hard working on our behalf.
We were looking for a solution to a slightly unusual home insurance situation, which to date had been difficult to place. Solved with a few phone calls and a couple of emails, and at a reasonable price. Would recommend.
2 April 2026
Unprompted review
Reply from Intelligent Insurance
Hi Tim,
We're delighted to hear we were able to help you with unusual home insurance situation. Non-Standard is our speciality!
Best wishes,
Intelligent Insurance Team
Very quick and easy
Very quick, easy, good premium, without a nonsensical increase
4 April 2026
Unprompted review
Efficient, helpful and friendly
Efficient quotation exploring alternatives and answering my questions in a helpful and friendly manner. Excellent value with the bonus of free legal cover. A pleasure to deal with after a day of struggling with inflexible, impersonal and totally frustrating IT based systems. Glad to have found Intelligence Insurance.
1 April 2026
Unprompted review
Reply from Intelligent Insurance
Dear John,
Thank you for taking the time to leave such a lovely review.
We’re so pleased to hear that we were able to help you find the right home insurance cover, answer your questions clearly, and explore the alternatives with you. It’s also great to know that the included legal cover felt like a real bonus.
Providing a flexible, personal and friendly service is exactly what we aim for, so it’s especially rewarding to hear that this stood out after such a frustrating experience elsewhere. We believe insurance should feel straightforward and human, not rigid or impersonal.
Thank you again for your kind words and for choosing Intelligent Insurance.
Best wishes,
Intelligent Insurance Team
great value for house and contents insurance
your chat could not find arrow to send plus was hard to find how to pay but i am not tech person so it was my fault other wise great value for house insurance
31 March 2026
Unprompted review
The quote I received was for £242 but…
The quote I received was for £242 which is perhaps not the cheapest but when going through the app. online it jumped to £255.93 and because I required an insurance policy quickly I had to accept the change but I do feel I was ripped off but Intelligence Insurance phoned me and refunded the £13.93 and for that alone I would definitely use Intelligence Insurance again as honesty is super important to me and it is clear that they accepted that the rise in price was unfair and they chose to accept that by refunding me which is a great example of honesty.
30 March 2026
Unprompted review
Renewal cost went down!
Had expected my 1st 12 month renewal to go up in price by at least the cost of inflation but it has instead reduced by about 15%. Delighted to have found an insurer that offers loyalty or no claims reductions (I guess) - whatever the reason for the lower price, I’m just delighted it has cost me less this year for the same cover.
31 March 2026
Unprompted review
Reply from Intelligent Insurance
Dear Tony,
Thank you for taking the time to leave us such a positive review.
We’re delighted to hear that your renewal price came down this year, especially when you were expecting it to rise. We know that renewal time can often bring a bit of uncertainty, so it’s lovely to hear how pleased you were to receive the same cover at a lower cost.
It’s also great to know that this made you feel valued as a customer. We always aim to offer fair, competitive cover, so your comments really mean a lot.
Thank you again for choosing Intelligent Insurance, and for sharing your experience.
Best wishes,
Intelligent Insurance Team
An intelligent approach to my policy needs
My house is a new build with a very modern design and within 200M of a river, which I surprisingly found difficult to insure. I then came across Intelligent Insurance, who, as their name suggests, took an intelligent approach, rather than a tick box approach to my policy. The policy covers all my needs and a good price.
28 March 2026
Unprompted review
Reply from Intelligent Insurance
Hi Roger,
We’re really pleased to hear that we could take an intelligent approach to your insurance needs and help arrange cover that suited your home and circumstances.
Moving beyond a simple tick-box approach is one of our real strengths, so it’s lovely to know that stood out to you.
Thank you again for choosing Intelligent Insurance.
Phillip worked hard to get our policy…
Phillip worked hard to get our policy in place and kept us informed every step of the way. Phillips efforts and commitment is the main reason why we are now with you guys.
25 March 2026
Unprompted review
Reply from Intelligent Insurance
Hi James,
We’re delighted to hear that Phillip worked hard on your behalf and kept you updated every step of the way. Knowing that his dedication and commitment played such a big part in your decision to choose us really means a lot.
We’ll be sure to pass your comments on to Phillip. Thank you again for choosing Intelligent Insurance.
Best wishes,
Intelligent Insurance Team
Renewal was straight forward
Renewal was straight forward and increase in instalment was reasonable.
I did have questions prior to renewal on Live Chat which was an efficient polite service
26 March 2026
Unprompted review
Reply from Intelligent Insurance
Dear John,
Thank you for taking the time to leave us a review.
We’re pleased to hear that your renewal process was straightforward and that our Live Chat service was helpful, polite and efficient when you had questions beforehand. Feedback like this is always appreciated.
Thank you again for choosing Intelligent Insurance.
Best wishes,
Intelligent Insurance Team
2nd Year with Intelligent Insurance
Quick, clear and easy to see what the policy covered and to renew. This is our 2nd year with Intelligent and we have been happy so far.
26 March 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for taking the time to leave us a review.
We’re so pleased to hear that renewing for your second year was quick and straightforward, and that the cover was clear and easy to understand. It means a lot to know you’ve been happy with us so far.
Thank you again for choosing Intelligent Insurance.
Best wishes,
Intelligent Insurance Team
Reply from Intelligent Insurance
Hi Linda,
Thank you for your review.
We’re pleased to hear you found the service great and the renewal process easy.
Thank you again for choosing Intelligent Insurance.
Best wishes,
The Intelligent Insurance Team
Lady we dealt with was easy to talk…
Lady we dealt with was easy to talk with and understanding. Walked us through what we needed to do.
24 March 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for your positive review.
We’re pleased to hear that the team member you spoke with was understanding, easy to talk to, and able to guide you through everything clearly.
Best wishes,
The Intelligent Insurance Team
The new quote was very pleasing
The new quote was very pleasing, communication clear and timely, and everything has been sorted out for the new year, quickly and efficiently, with no fuss.
24 March 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for your kind review.
We’re so pleased to hear that you were happy with your new quote and that everything was handled quickly, efficiently and with clear communication throughout.
Best wishes,
The Intelligent Insurance Team
Insurance for empty second home
Philip was highly professional, efficient, and easy to deal with, and found me a policy for an unusual situation whereby my purchase was going to remain empty for a while before refurbishment works begin.
16 March 2026
Unprompted review
Reply from Intelligent Insurance
Dear Mrs. Ellison,
Thank you for your kind review.
We’re so pleased to hear that Philip was professional, efficient and easy to deal with, and that he was able to help arrange cover for your second home while it remains unoccupied ahead of refurbishment works. Situations like this often need a more considered approach, so it’s lovely to know his support made the process easier for you.
Best wishes,
The Intelligent Insurance Team
Buildings in probate insurance
Aislin went above and beyond my expectations to be helpful. If this is a moment where I'm about to learn they are actually a Chatbot, consider me a boomer. In what is the most stressful time of my life to date, Aislin has helped me to arrange my policy for my deceased dad's house and organise for the solicitors to administer payment. I'm beyond grateful, as so many other companies have flat-out said they won't insure a building in probate.
19 March 2026
Unprompted review
Reply from Intelligent Insurance
Dear Kia,
Thank you so much for your heartfelt review.
We’re incredibly pleased to hear that Aislin was able to support you during such a difficult time and help arrange probate home insurance for your late father’s house, including coordinating payment through the solicitors.
We also really appreciated your comments about not being passed to a chatbot. We do not use chatbots. We believe real people are needed for real situations, especially when someone is dealing with something as important and personal as a property in probate.
Your kind words mean a great deal, and we’ll make sure your feedback is passed on to Aislin.
Best wishes,
Intelligent Insurance Team
Satisfied customer
I was able to continue my house insurance at a lower rate than last year. I spoke to someone on the phone who explained that my premium would be taken from the card that I used last time. I was kept informed and everything was very straightforward.
16 March 2026
Unprompted review
Reply from Intelligent Insurance
Hi Ann,
Thank you for renewing with us and thank you for leaving such a positive review.
If you need help before next year’s renewal, just get in touch and we’ll be happy to help.
Many Thanks,
Intelligent Insurance Team
I wanted specialised insurance so…
I wanted specialised insurance so shopped around I was so pleased when I rang all the insurance cover was explained how I could understand any questions I asked where answered with patience.I was offered insurance which I was so pleased all on the same day very satisfied customer
16 March 2026
Unprompted review
Reply from Intelligent Insurance
Dear Gina,
Thank you so much for your positive review. We're delighted to hear you found the specialist home insurance you needed.
If there’s anything else we can help with, just let us know.
Best wishes,
Intelligent insurance Team
Much easier than expected to fill out…
Much easier than expected to fill out the on line forms and the price is more affordable than many other providers
4 March 2026
Unprompted review
Reply from Intelligent Insurance
Dear MV,
We’re grateful for your review and are happy to learn that you found our services satisfactory. Should you need any assistance in the future, our team is always here to help.
Kind regards,
Intelligent Insurance Team
Rachel was super helpful and made…
Rachel was super helpful and made changes to my new policy for me. Thanks for making is easy during an a stressful time moving house!
13 March 2026
Unprompted review
Reply from Intelligent Insurance
Dear Miss Hamilton,
It’s great to hear Rachel was able to help you. We’ll be sure to pass on your kind words. If we can help any further, feel free to get in touch.
Kind regards,
Intelligent Insurance Team
I inquired about home contents…
I inquired about home contents insurance, and from the first question to the last, it was very easy to understand. I am 64 years old, and usually not very good on the Internet, but had no problems in getting the quote, and setting up the direct debit, as the price was right. Thank you intelligent insurance.
13 March 2026
Unprompted review
Reply from Intelligent Insurance
Dear Christopher,
Thank you so much for choosing Intelligent Insurance and for taking the time to leave such encouraging feedback. We’re delighted you managed to find the insurance cover you needed for your home contents.
If there’s anything else we can help with, just let us know.
Best wishes,
Intelligent Insurance Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.