I did not get the information I was looking for. The information Intelius reported I could see in public court records. I somehow ended up with two subscription charges, when I agreed to pay one. When... See more
Company replied
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Review summary
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Reviews shaping this summary
Christopher assured me on 12/10/25 that a credit of $3.99 will be forthcoming; that remains to be seen. Also, some portion of my subscription fell outside my cancellation request and he put through a... See more
Company replied
I ended up with a subscription in error. When I was notified by PayPal, I tried to cancel on line, but that system doesn’t work - deliberate? But a phone call quickly solved the problem, including a r... See more
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Tried to pay for subscription as I need to look up some classmates for a school class reunion. I am having problems on my phone paying for a subscription with my credit card. I wanted to use my debit... See more
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Company details
Written by the company
Intelius helps businesses and consumers alike make informed decisions by providing background check and public records services. People search tools can help reunite lost family or reconnect old friends. Results are available online, on demand.
Contact info
501 W Broadway Street, Suite 800, 92101, San Diego, United States
- www.intelius.com
3.5
Average
669 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waste of money
Filing a small claims against an assaulter. Paid $25 to find i for on this person only to get the exact same i for i already found with a simple Google search. Save your money.
They responded below, but to-date, no one has reached back out to me.
25 March 2026
Unprompted review
Reply from Intelius
Hi Karen,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We want to provide some clarity.
Intelius is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, and we can only display what is made available to us. There are instances where certain records may be limited depending on what has been reported and made publicly accessible.
We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
i would give them zero stars i could
i would give them zero stars if could! i used their service on trial basis for one phone number and cancelled service. i find out months later they have been billing me 42 a month for the last 3 months claiming i didnt cancel membership. they are freakin crooks!! do not use them unless you want to get ripped off. they will not work with you to make it right either. they know i didnt use their service but are dishonest about their practices.
22 March 2026
Unprompted review
Reply from Intelius
Hi Cliff,
Thank you for your feedback, and we want to address your concerns directly.
We want to clarify that when a user activates their account, they must provide an electronic signature authorizing Intelius to charge their card as described, including for the automatic renewal of their membership. Our billing terms are clearly explained on our registration page and in our Terms of Use, and a confirmation email is sent for all orders placed on the site. We also have no record of any prior cancellation request before January.
Regarding your account, it has been cancelled since January as a result of a chargeback filed with your financial institution. There have been no charges since that time. When a chargeback occurs, the account is placed in dispute with the financial institution, and we would encourage you to contact them directly for any refund requests as they will be able to provide you with the results of the dispute. Due to the chargeback, access to this account is no longer available.
If you have any further questions, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Reply from Intelius
Hi Chris,
Thank you for taking the time to share your feedback! We are so glad to hear that you were able to find what you were looking for.
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
So far not so good need someone to get…
So far not so good need someone to get ahold of me.i have questions on how the location properties work.please message me so maybe I can leave a good report
19 March 2026
Unprompted review
Reply from Intelius
Hi Brad,
Thank you for reaching out! We would be happy to assist you with any questions you have about how our location features work. Please don't hesitate to contact our Customer Care team directly and we will be glad to walk you through everything.
You can reach us at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary. We look forward to hearing from you and hope to turn your experience around!
Sincerely,
Intelius Customer Support Team
Unable to set my password
Unable to set my password, could not get into my account
20 March 2026
Unprompted review
Reply from Intelius
Hi Dottie,
Thank you for your feedback, and we are sorry to hear that you have been having difficulty accessing your account. We want to help get this resolved for you as quickly as possible.
Please make sure you are logging in using the same email address and password you registered with. You can access the login page directly at https://www.intelius.com/login. If you have forgotten your password, simply click the "Forgot My Password" link on the login page and follow the steps to reset it.
We have also sent you a follow-up email with additional instructions to help you regain access to your account. If you continue to experience any difficulty, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary. We are always happy to assist!
Sincerely,
Intelius Customer Support Team
don't email call
i didn't like the fact that I had to call cause you didn't respond to my email
20 March 2026
Unprompted review
Reply from Intelius
Hi Jay,
Thank you for your feedback! We are glad we were able to get everything resolved for you. We do want to mention that the quickest way to get assistance with your account is by reaching out to us via phone or Live Chat during business hours, as account changes and cancellations are not able to be processed via email per our Terms of Use. We hope this is helpful to keep in mind for any future needs!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
What made it so great was the gentleman…
What made it so great was the gentleman that helped me after I signed up. I was confused by the billing and called customer service. He explained everything and made it right.
20 March 2026
Unprompted review
Reply from Intelius
Hi Patricia,
Thank you so much for taking the time to share your experience! We are thrilled to hear that our representative was able to clear up any confusion and make everything right for you. That is exactly the kind of service we strive to provide for all of our members!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Customer Sevice for a refund was…
Customer Sevice for a refund was perfect!
20 March 2026
Unprompted review
Reply from Intelius
Hi Ron,
Thank you for taking the time to share your feedback! We are glad to hear that your refund experience was handled perfectly. We appreciate your kind words and are happy we could get everything resolved for you!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
My experience with Intelius was smooth…
My experience with Intelius was smooth and straightforward. The site was easy to navigate, the reports were organized clearly, and the information was provided quickly. I especially appreciated how simple the process was from start to finish. Overall, it was a helpful service and a solid experience. Love their beautiful customer service rep's too, they are awesome <3
19 March 2026
Unprompted review
Reply from Intelius
Hi Joseph,
Thank you so much for the wonderful feedback! We are thrilled to hear that your experience with Intelius was smooth and straightforward, and that our team made such a great impression. Comments like yours truly mean the world to us and motivate our team to keep delivering the best experience possible!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Reply from Intelius
Hi Nathan,
Thank you so much for the kind words! We are thrilled to hear that Miriam was able to assist you effectively. We will be sure to pass along your feedback to her — she will be so pleased to hear it!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
I need mi money back need mi refund of…
I need mi money back need mi refund of mi money please
18 March 2026
Unprompted review
Reply from Intelius
Hi Luis,
Thank you for reaching out. During your recent call with our Customer Care team, your account was cancelled and a refund was issued back to your payment method. Please allow 3–5 business days for the funds to reflect in your account, as processing times may vary depending on your financial institution.
If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Very helpful and worked hard to get information
Very helpful and worked hard to get information for me. Very pleased with services. Thank you
18 March 2026
Unprompted review
Reply from Intelius
Hi Mossie,
Thank you so much for the wonderful feedback! We are thrilled to hear that our representative worked hard to help you find the information you needed and that you are pleased with our service. We will be sure to pass along your kind words to the team!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Albani She was soo helpful
Albani She was soo helpful , thank you again
17 March 2026
Unprompted review
Reply from Intelius
Hi Rachel,
Thank you so much for the kind words! We are thrilled to hear that Albani was so helpful during your interaction. We will be sure to pass along your wonderful feedback to her!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
They refunded the money promptly
They refunded the money promptly. But it took two months before it was resolved
16 March 2026
Unprompted review
Reply from Intelius
Hi Marie,
Thank you for taking the time to share your feedback, and we are glad to hear that your refund was processed promptly. We do want to provide some clarity regarding the timeline of your account.
When you contacted us in February, you agreed to a reduced price all-access bundle, which was disclosed as a recurring subscription at the time of enrollment. This is why an additional charge was applied following that interaction. We understand this may not have been the outcome you were expecting, and we are sorry for any confusion this may have caused.
We appreciate your patience throughout this process and are glad we were ultimately able to reach a resolution for you. If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
The representative was very helpful.
16 March 2026
Unprompted review
Reply from Intelius
Hi Kishore,
Thank you for taking the time to share your feedback! We are thrilled to hear that our representative was able to assist you effectively. We will be sure to pass along your kind words to the team!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
I was never able to open the report in…
I was never able to open the report in spite of the fact that I called and talked with agent. The initial call was disconnected. The 2nd call, I was told there was something going on with the program and to try again in 1/2 hr which I did, but still no report. I tried several times after that and was never able to open the report.
10 March 2026
Unprompted review
Reply from Intelius
Hi Susi,
Thank you for your feedback, and we are sorry to hear that you were unable to access your report despite multiple attempts and calls to our team. We completely understand how frustrating that experience must have been.
We also want to provide some clarity regarding your search. The number you searched is an 888 number, which is a toll-free telephone number typically used by businesses, nonprofits, and other organizations. Searches involving toll-free numbers can sometimes take additional time to process, and in some cases may return no results at all. This can occur because not all 888 numbers are registered to a specific business — some may be VoIP numbers, meaning they are computer generated and are not tied to a specific individual or organization, which would result in no information being available in our reports.
We also want to address the technical difficulty you experienced. We apologize for the inconvenience, and we take feedback like yours seriously as we are always working to improve our platform.
We can confirm that your account has been cancelled and the pending charge has been fully reversed. Please allow 3–5 business days for the funds to reflect in your account, as processing times may vary depending on your financial institution.
If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
This website is a lie…
This website is a lie from the very beginning. When you start looking for specific information, it makes it seem like the site is searching for it, showing a loading illusion again and again, until finally, they convince you to pay to access the desired information. When you decide to pay, you realize you’ve been deceived because there are no actual results. You try again to search for the information, and after a few seconds, the expected response appears: “Sorry, there is no related information, this is unusual.” They are true masters of deception.
10 March 2026
Unprompted review
Reply from Intelius
Hi Leo,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We want to address your concerns and provide some clarity.
Intelius does not claim to be a free service anywhere on our website, and all billing details are clearly presented before any payment is submitted. The search process does take some time as our system works to compile information from multiple public record databases, and we understand this can feel lengthy. We are always working to improve the overall user experience for our members.
Regarding the information in your report, Intelius is not the source of the data — all information is pulled from public records and commercially available data sources, which may contain errors and are not always complete. There are instances where certain records may not be fully accessible through public databases, which can result in limited or no results for a particular search. We encourage you to use our reports as a starting point and to independently verify any information before relying on it.
We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Just amazing!
10 March 2026
Unprompted review
Reply from Intelius
Hi Freddy,
Thank you so much for the kind words! We are thrilled to hear that you had an amazing experience with Intelius. Feedback like yours means a great deal to our team!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
I got information about the wrong…
I got information about the wrong person and then when I type the same name again and his age, I got again the information that I was given at first place which I wasn’t interested at
6 March 2026
Unprompted review
Reply from Intelius
Hi Effie,
Thank you for your feedback, and we are sorry to hear that you were not able to locate the correct person in your search. We want to offer some tips that may help you find the right results.
We recommend trying your search with different variables to help narrow down the results. For example, try searching with or without a city, or search by state instead. If the individual may have gone by a different name at any point, such as a maiden name or nickname, try searching under that name as well. Additionally, removing the age filter can sometimes broaden the results and help surface the correct report.
If you continue to have difficulty locating the correct person, our Customer Care team would be happy to assist you in navigating your search. Please don't hesitate to contact us at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Very veg on.info
Very veg on.info
And alot of ignoring and old alot of infomis wrong. Does realytell any info m that a person is looking for iwas toldi.had full access to.every thing but had to.nuy add when lookig
28 February 2026
Unprompted review
Reply from Intelius
Hi Steve,
Thank you for your feedback, and we are sorry to hear that the information in your report did not meet your expectations. Intelius is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, which may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and shared names or similar identifiers can sometimes lead to data mismatches. We encourage you to use our reports as a foundation for further research and to independently verify any information before relying on it.
Regarding the additional purchases, our base membership provides access to person reports, and certain add-on features are available as separate options. We want to make sure you have a clear understanding of what is included in your membership.
We have reached out through Trustpilot to request additional details so that we can better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
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