IntasureReviews 

AVOID - Terrible Administration

Accepted a quote from these people on 13/2 for a policy due to start on 14/2.

A few hours later I got a quote from one of their competitors which was more than a £100 lower with lower excesses.

Under the FCA and distance selling regulations I immediately cancelled via email before the cover even started.

The following day I missed a call from them acknowledging my cancellation.

I called them straight back and got an answerphone. I called back two days later 16/2 and got an answerphone but this time left a message reiterating that I needed to cancel both the policy and the credit.

On 19/2 their credit contractor did a full credit check on me despite cancellation.

I immediately emailed Intasure again which line the phone message was again ignored.

On 25/2 I get an email from Intasures credit provider Premium Credit with a payment schedule indicating that the inadequate admin at Intasure for ignoring statutory rules on cancellation.

Called them today and was told that despite several instructions the policy had not been cancelled. Their manager couldn’t explain why he and his staff ignored messages. He also said that he wasn’t sure if their contractor Premium Credit would remove the credit check from my record despite the credit check being done 5 days after the policy was cancelled.

If Intasure cannot manage a simple cancellation it is cheat that they would be an administrative nightmare in the event of a claim.

The Directors of Intasure should be ashamed of their low grade admin staff and managers.

I filled out a call back form on several occasions and no one had the courtesy to return my contact. I decided to telephone the Sweden number from Italy and was put on hold waiting for an advisor. After 6 minutes and a call cost of 1-14 euros I hung up. I seem to think calling Sweden is reconnecting with the UK office. My advice - go somewhere else!

intasure were a breeze to deal with and julian was great . he explained everything clearly and knew his product well and the annual quotation was a welcome figure compared to the french companys who are hard work to deal with 5 stars for intasure

Ella was Expert and very polite. nice to do business with.

Tyler called me at a pre-arranged time and sorted everything out efficiently.

Firstly, Ella was so helpful and lovely to deal with.
Found the process easy and clear, and would definitely recommend.

I called to arrange landlord insurance. I spoke to Ella who explained everything I needed to know. She went through the process in a friendly and efficient manner. She was easy to talk to and I felt she cared about helping me find the best product for my needs. I recommend Intasure.

I contacted Intasure today to get a quote for a holiday home in Ireland. Julian was very helpful and we set up the policy today. He explained everything very well.

Friendly and prompt service. Nikki understood what we needed and just made it happen. Very impressed.

It was easy to get through on the phone and Zac was very helpful, non-pushy, listened to what I was saying, and professional. This definitely influenced my decision to take up insurance.

Ella was so professional throughout and promptly answered all my questions. 5 stars from me.

Thorough, but straightforward. Answered all our questions in a polite and friendly manner.

I received a competent and attractive offer for my building insurance quickly and easily. I hope that my impression will be confirmed even if damage occurs.

Ella was polite and made the whole process of completing documentation easy.

First class service. Ella dealt with my new policy requirements with professionalism yet with a personal and friendly manner. Highly recommended

Intasure had no problem offering me a combined household insurance policy in 2020 on a house they knew was built in the early 1900s. They never sent anyone over to inspect it before they made a decision and were informed at the time that a thorough survey on the house came back with no reported issues. Two weeks ago, they declined a claim relating to damages caused to my roof by storm Babet in October, citing general 'wear and tear' as the cause of the damage. What was rather poor was their attempt to back up their decision by arguing that there was not enough damage to neighbouring properties to suggest that the storm was indeed the cause of the damage to my roof. Having been their customer since 2016, I now deeply regret the £££s I spent on their premium, which would have been enough to cover at least half the cost of the roof replacement bill that I now have to foot either way.

Simple to transact with. the price was very competitive and Zac was excellent

Zac proactively talked me through the policy, called me when he said he would and all in all was very helpful in getting the policy in place.

The call handler Ella was efficient knowledgeable patient and helpful She listened carefully and was able to provide me with answers