International Compliance Association  Reviews 

Excellent Chat service. Charlie was super helpful, knowledgeable and very responsive within secs. I have the links to the queries I raised, I am better informed about my options, really happy with ICA and its focus on CX through the chat service.

Can't fault their live chat service, friendly, efficient and helpful. It is rare to come across a live chat that is this effective! Thank you!

EDIT: The ICA contacted me after the review was posted in Trustpilot. They should provide first class customer support without having to wait to receive a bad review in order to act. Nevertheless, the problem was resolved in 2 working days and I was able to login.

Outrageous membership support. I asked for support to renew my membership on 29/02, until today 11/03 no reply. I managed to pay my membership on 05/04 and one week after, 11/03 I still cannot access my account. Return my money back and I will terminate my membership. Wost customer support ever. If you do not improve your customer support you will lose members that have been with you for years.

Good LMS for learning and updating knowledge

I approached ICA in January trying to book courses for my team, still waiting for their response. Worst customer service ever , if you have other options , don't waste your time .

I can't judge regarding the level of education. But my initial contact was so stressful and a nightmare. Almost 3 days I was busy trying to find a contact person to settle a payment via my employer. I wrote on Friday, waited for 2 working days. No answer on a simple question. Chat at the web site doesn't work

I started with the ICA certificate in anti money laundering few years ago, then completed the Advanced Certificate and most recently Diploma.
I found the Advanced and the Diploma courses really challenging and satisfying at the same time. All the course tutors are really good and have good commercial experience. Makes the courses interesting.
I would recommend ICA courses in anti money laundering, as they should provide a good foundation in Compliance environment.

This has been a wonderful experience, and I am so happy that I decided to dive in and embrace it as i did. I found the ICA staff very helpful and superb. The learning material was rich, informative, intriguing and challenging all at once!

I definitely plan to continue developing my skills along this compliance journey. Thank you again!!!

I took part in the ICA International Diploma in GRC from 2022 to 2023.

Contents:
-The course was well thought out and comprehensively covered all areas of GRC.
-The study materials were clear, well written and highly informative with ample examples and additional study materials.
-The online sessions were useful and informative, since they relied on having pre-read the materials and went into practical detail.
-The exams were interesting and practically oriented.

Improvement points:
-The course is overfocused on the UK
-Not all of the live sessions were clear or useful and sometimes felt like re-hashing the coursebook
-Not all exam questions and grading criteria were clear and sometimes the points awarded felt a bit arbitrary
-The online support can be slow
-The website is badly designed and even 1y later I struggle to find the items I'm looking for

Overall:
Good and useful course, I would recommend it and will consider the advanced diploma in the future

No one ever responds to your account queries. Twice so far, not even an email.

Kudos to the team- Great amount of time spent by the tutor to make sure that we understand the concept. I truly appreciate especially Mr.Ben Jones, one of the faculties' efforts and his unwavering commitment and enthusiasm in explaining things to the granular level. The case study is well thought out and real-life scenarios are often referred to.

I am 100%satisfied with the course

Don’t bother! Honestly the material is ok I did certificat in compliance, however for the cost is not worth it, they charge you a membership for a year of £100 and something on top of the course and I ended up paying over £1000, you only have access to you courses for 3 months and if you fail to pass the test 2 times, you need to pay extra £60 to have another go, which I’m sure somehow is made to do that. I understand not giving away answers, but how I’m I supposed to know what subjects to focus on if I fail one attempt.

If you have other options consider them. This is just my opinion and the experience was not worth it for the amount of money and time invested. I never leave reviews, but I hope this will help other people weigh their options.

Reading materials, progression of the modules structure and the online classes and revision

I obtained the AML Certificate. The learning experience was made easier due to the learning hub and the material provided by ICA.

The course was in depth with Kyc and CDD concepts and it has been truly a game changer to enhance my knowledge around these concepts

The learning support team is exceptionally helpful; whenever you have a query or issue, they are dedicated to finding the best possible solution. The learning platform is user-friendly. However, it's important to go beyond your handbook materials by reading blogs, newspapers, and research studies. The ICA Learning Hub is an invaluable platform for enhancing your knowledge of current emerging issues and events. The exam may not be as straightforward as you might expect. To excel, you need to be well-equipped with up-to-date knowledge and relevant industry examples to support your arguments. My experience with ICA has been beyond amazing, I'm over the moon.
Happy learning.

At ICA International Compliance Association, the teachers are not only knowledgeable but also incredibly helpful. The entire course was highly educational, providing me with valuable insights into AML (Anti-Money Laundering) practices. I'm delighted to have completed two courses here and would highly recommend the school to anyone seeking a comprehensive and enriching learning experience.

Had a great experience on the Spec Cert in CFT. Curriculum is updated and highly relevant to contemporary issues.

As a holder in an MSc in Terrorism Studies this was the right certificate to translate my academic achievements into the practitioner environment

it helps me in my daily job as lots of AML examples/cases were discussed, also new ways of identifying the ML risks.

The ICA is well organized at all levels: support, finance, and teaching.

I last did the Postgraduate Diploma in Financial Crime and the course content was top notch. Applying its content is the way to make society better as it has a strong focus on Ethics and that businesses must act for the greater good - couldn't be more timely with many institutions looking at financial crime as a financial burden or even as a way to make money.

I recommend studying with the ICA!