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Insureon Reviews 2,291

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TrustScore 4.5 out of 5

4.6

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Considering 657 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, efficiency, and professional demeanor. Many highlight the excellent customer service, noting that representatives are quick to respond, knowledgeable, and dedicated to finding the best solutions. The service is often described as fast, easy, and stress-free, with many appreciating the quick quotes and timely delivery of necessary documents. Reviewers also find the pricing competitive and transparent, with no hidden costs. However, some customers also noted issues with communication, mentioning that emails and voicemails sometimes go unanswered, requiring multiple attempts to get a response. A few other people also felt that some agents were unhelpful or disregarded their requests, leading to dissatisfaction with the service received.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, professionalism,... See more

Service

Reviewers highlight positive aspects of service, often praising the quick, easy, and friendly interactions... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being helpful,... See more

Response time

Consumers generally report positive experiences with response times, with many praising prompt communication... See more

Price

Reviewers mention positive feedback about price, often highlighting affordable and competitive pricing that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Jennifer Brody, and she was extremely helpful (&efficient!) in getting me the necessary information to make an informed choice on an insurance policy to cover and protect my business. Sh... See more

Rated 5 out of 5 stars

From start to finish, communication was great. There were no confusing terms or drawn out nonsense. Coverages are amazing and the price point is terrific. There were no hidden costs or fees.

Rated 5 out of 5 stars

From the beginning... Insureon staff has been extremely professional in assisting me with WC/GL insurance. I received insurance the same day I called. Since then, everyone has been top notch with ens... See more

Rated 5 out of 5 stars

Jason was extremely helpful and knowledgeable about products. I had my policy in 3 days and I didn't have to take out a second mortgage. Very affordable even for someone starting a buisness.

Company details

  1. Insurance Agency
  2. Business Insurance Company
  3. Commercial Insurance Company
  4. Insurance Broker
  5. Insurance Company
  6. Liability Insurance Company

Written by the company

Insureon is an independent marketplace for online delivery of small business insurance. Headquartered in Chicago, Insureon is the largest digital agency for small and medium-sized businesses, offering policies from the nation’s top carriers, including Acuity, Chubb, The Hartford, Hiscox, Liberty Mutual, and Travelers. Insureon’s digital platform allows small-business owners to compare insurance quotes and buy coverage online. The company is licensed in 50 states and specializes in numerous industries, from IT professionals to restaurants, with more than 1 million policies written. Insureon is a division of Specialty Program Group and Hub International Ltd., ranked 5th among the world's largest insurance brokers with more than 15,000 employees in over 530 offices across North America, offering risk management, insurance, employee benefits, retirement, and wealth management products and services.

Written by the company

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

STAML LLC Review

STAML LLC Review

Holly was incredibly helpful in answering my questions and helping me get set up with the insurance I wanted. She made the process seamless. It was especially helpful to have her add additional coverage for Workers Comp when I realized I need it.

3 March 2026
Rated 5 out of 5 stars

Very smooth experience

Kevin went above and beyond to support our organization. Very responsive over emails and phone calls. Very pleasant experience.

2 March 2026
Rated 5 out of 5 stars

Customer service

Working with them is great. Easy to talk with and answer questions. They are available by phone and email which makes communicating very easy.

2 March 2026
Rated 4 out of 5 stars

Competitive quotes

Smooth process, competitive quotes, wide range of policy types other provides don't have. The only issue is not able to re-run search with different parameters like higher deductibles or lower limits to see updated quotes.

27 February 2026

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