Insite Energy Reviews 

Super nice and very professional

I had an HIU maintenance booking today with Ato Halm-Quashie from Insite Energy, and the service was outstanding. Ato arrived exactly on time and was incredibly professional from start to finish. I particularly appreciated how respectful he was of my home boundaries, even wearing protective overshoes to ensure my floors were kept clean.

He carried out the HIU maintenance smoothly and was very thorough, making sure to test both the hot water and the central heating afterwards to confirm everything was functioning perfectly. A highly positive experience
Thank you, Ato!

Been working with Chris Bovan for a while from Insite energy. Brilliant engineer, always so helpful and polite. Gets the job done each time. Thank you.

Engineer was prompt to respond to call out and explained the fault and resolution clearly

Lirim Seci very professional, really friendly during the service. Thanks

He was very nice guy make sure everything is working.

Ilyas did an amazing job. He was quick and tidy and respectful.

Glen has been absolutely wonderful, he has taken the time and attention needed to solve an issue that had been ongoing for a while. He walked me through it explaining everything in an understandable way and did not leave my house until he was absolutely sure that I would have hot water. The issue is ongoing but Glen has made sure I live comfortably until it is solved. He also called colleagues to make sure that the issue is followed and prioritised correctly. Overall my best experience with insite so far has been thanks to Glen, the senior engineer.

Ilyas came for a quick maintenance check and was extremely helpful in sorting out the heating issues with my heating unit, an issue that we have been dealing with for months. Very much recommend him for any issues with heating and hot water.

Our guru hub wasn't working and Kieran came and fixed it her was very swift and helpful.

Ilias did a great job, was very knowledgable and professional

While there was a bit of a wait for Insite-energy to send someone, Andy arrived & completely resolved the issue with our unresponsive Guru hub display unit Friendly & professional service!

Cohen fixed the issues in my flat regarding heating and hot water, he was quick, efficient and great communicator. Thank you for your help. Bless you - Sandra

Luke was amazing. He did my smart meter installation, and managed to identify and inform me about a small fault in heating unit that I wasn’t aware off.

Incorrect bills

I received a payment reminder for my balance which is owed. I had already emailed their team, as well as lodged an official complaint via their website (and have done this previously many months ago and also last year). I spent 3 hours creating a spreadsheet of all bills, and highlighted three that are unpaid due to them being wildly incorrect - those bills show a triple/ quadruple jump in usage which I know to be false (there is also an estate-wise known issue in regards to phantom usage). This issue is known to Insite and to the housing association Notting Hill Genesis. I'm waiting to hear back from their team.

Update 22 June – @Insite, I understand that the complaint has been passed on to Notting Hill Genesis. However, I am still receiving final payment reminders from your team in relation to the disputed amounts that are the subject of the complaint.

I'm not sure whether this is due to a communication gap between your complaints and billing teams, but I will not be making any payments in respect of the three disputed charges until Notting Hill Genesis has responded to the complaint that you have shared with them.

Please confirm that my account has been noted accordingly and that no further payment reminders will be issued while the complaint is under review.

Kieran was very helpful and provided an efficient service when resolving my technical issues.

I had a great experience with Ilyas. He was professional, reliable, and very helpful throughout the entire process. He took the time to answer all my questions and made sure everything was handled efficiently. His communication was excellent, and he genuinely cared about providing the best possible service. I would highly recommend Ilyas to anyone looking for someone trustworthy and dedicated. Thank you for your outstanding support!

Kieran, wot a brilliant Insite engineer! - thank you so much for your fantastic service today at Horizons T, very much appreciated & I’m very pleased to have hot water restored again! 🙏🙏🙏🙏🙏 wishing you a great weekend!