I didn't have hot water in my home and got in contact with Insite Energy. Fortunately an engineer, Peter was nearby and was able to attend to my boiler quickly. He was kind and was able to answer all... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff member: Lidim Sech Thank you so much for being so efficient and great when you installed our new metre in our apartment. You were extremely friendly, helpful, efficient, and did the job perfe... See more
Company replied
Superb service. Within 48 hours got an engineer to come visit. And Luke was fantastic. Polite, punctual and considerate about shoes in the house etc. and he fixed the boiler in quick time. Couldn’t as... See more
Company replied
Lirim Seci was an absolute professional when it came to the installation of the equipment. Didn’t make a mess, lovely gentleman all around! Would highly recommend him to anyone who needs things d... See more
Company replied
Company details
- Energy Supplier
- Energy Equipment and Solutions
- Engineer
- Green Energy Supplier
- Housing Utility Company
- Thermal Energy Company
Written by the company
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Written by the company
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Contact info
Studio 4, Stuart House, PE1 5DD, Peterborough, United Kingdom
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk
Winter updates you don't want to miss
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luke is Excellent!
Luke has been absolutely excellent throughout. He was professional, helpful, responsive and made the whole process much easier for us. Communication was clear and efficient, and he was always willing to help whenever we had a question or needed support. We really appreciate the excellent service Luke provided and would highly recommend him.
27 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your kind feedback and for taking the time to leave Luke a review. Much appreciated.
Lirim Seci
Lirim Seci - professional, friendly and efficient experience. Thank you.
27 August 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Lirim a review. Much appreciated!
Superb service
Superb service. Within 48 hours got an engineer to come visit. And Luke was fantastic. Polite, punctual and considerate about shoes in the house etc. and he fixed the boiler in quick time. Couldn’t ask for more
26 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your kind feedback and for leaving Luke a review!
Luke came over to check out my heating…
Luke came over to check out my heating unit. He’s possibly the most efficient servicer ever! Found a problem with the heating unit straight away and ordered a replacement part. Thanks Luke!
26 August 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Luke a review. Much appreciated!
Welcome email received after 20days…
Welcome email received after 20days from submitting my movein form this was after 5 phonecall enquiries+ 3 whatsapp enquiries + 2 email enquires that were never responded. Wasted so much time on this.
Finally got my account created when the issue was elevated to the senior team to chase the account team. I sincerely appreciate the customer service team for chasing the account team, they have been really helpful at least..
25 August 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave your review and for sharing your feedback. We appreciate all feedback as it helps us understand where we can improve. We're pleased to hear that our Customer Service team were able to support with your query by chasing the account team.
Unfortunately, based on the information provided, we have been unable to identify your account or locate the interactions you have referred to. If you could provide the details requested via Trustpilot, we would be happy to pass this information to the relevant team for a further review and investigation.
We value your comments and look forward to hearing from you so we can look into this matter further.
Kind regards
Team Insite
Reply from Insite Energy
Thank you for your kind feedback and for leaving Peter and Daniel a review!
Reply from Insite Energy
Thank you for taking the time to leave Daniel a review!
I didn't have hot water in my home
I didn't have hot water in my home and got in contact with Insite Energy. Fortunately an engineer, Peter was nearby and was able to attend to my boiler quickly. He was kind and was able to answer all the questions I had and made sure to book a follow up appointment as some things still needed to be fixed with the boiler.
20 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your feedback, we're pleased that Peter was able to provide assistance with your hot water issue.
Thank you to Cohen for his…
Thank you to Cohen for his professionalism and help today on the visit.
25 August 2026
Unprompted review
Reply from Insite Energy
Thanks for taking the time to leave Cohen a review!
Lirim Seci came and did an inspection…
Lirim Seci came and did an inspection and was so lovely and thorough - would really recommend him !!
21 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your feedback and for leaving Lirim a review.
Cohen
Cohen was incredibly helpful and kind throughout the whole process. He made everything so easy and was always happy to help. Really appreciate all his support — thank you, Cohen!
21 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your kind feedback and for taking the time to leave Cohen a review. Much appreciated!
Lirim Seci did a fantastic job!
Lirim Seci did a fantastic job!! Lovely person very professional and clean and helpful!
21 August 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Lirim a review.
Luke and lirim done an amazing job
Luke and lirim done an amazing job
20 August 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Lirim and Luke a review. Much appreciated!
Kieran was exceptional
Kieran was exceptional! He fitted a new meter exceptionally well and fast, amazing service. He was so kind and respectful.
19 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your kind words and for leaving Keiran a review!
Very happy
Luke was excellent, very helpful and efficient. He explained what the issue was and needed to be done and got it all working in half an hour.
19 August 2026
Unprompted review
Reply from Insite Energy
Thanks for your feedback and for taking the time to leave Luke a review.
Reply from Insite Energy
Thank you for your review! Much appreciated.
Great Job!
I had a great experience with Lirim Seci. He provided an excellent service and fantastic customer service from start to finish. The job was completed quickly, professionally, and everything was left clean and tidy. I’m very happy with the service and would definitely recommend Lirim Seci to anyone looking for a reliable and professional service.
18 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your kind feedback and for leaving Lirim a review.
Lirim seci
Lirim seci, a polite and friendly person.
Very professional and warmly.
Great service done quickly and well.
18 August 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Lirim a review. Much appreciated!
I had an installation this morning with…
I had an installation this morning with Lirim this and he was professional and polite. He immediately showed me his badge which reassured me. He was prompt and completed the work speedily and effectively. Thank you for you. You are an asset to insite.
18 August 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Lirim a review. Much appreciated! We'll ensure your kind feedback is passed on to him.
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