INSIDE OUT DENIM Reviews 335

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

To start I can't fault the quality of the product my review is based on the service . I ordered my jeans and it said next day delivery. Came 5 days later . I tried to.contact customer service . No r... See more

Rated 5 out of 5 stars

This company are now under new management. They e-mailed me about a past negative review I left offering me a new free pair of jeans. I have now received the jeans and am very happy with the service p... See more

Rated 5 out of 5 stars

If you want high quality, compliment attracting and comfortable jeans ioutdenim is the place to go. Ordered the black galaxy splattered paint ripped jeans and they look amazing. Going to be getting a... See more

Company replied

Rated 5 out of 5 stars

Under New management, emailed ME about a past negative review I left, and sorted me out a new FREE pair of jeans. Haven’t heard of a better way of dealing with a bad review and getting the brand back... See more

Company details

  1. Clothing Store

About INSIDE OUT DENIM

Written by the company

NEW OWNERS FOR 2023

Our philosophy is to create premium denim garments and prestigious collections, that offer both style and comfort for the modern trendsetter. We are pioneers of 'new age denim,' a premium denim brand that strategically produces high end fashion and bespoke designs.

We are not a fast fashion brand, but a brand that delivers luxury menswear denim clothing. Our entire range of products are created using only premium quality fabrics, which enables us to execute timeless looks for the modern go-getter. From tailor made slim fitted jeans, to jackets, t-shirts, and hoodies, we ensure our customers can piece together stylish outfits and stay ahead of new generation fashion.

PIONEERS OF DENIM IX DENIM USES THE FINEST CRAFTSMANSHIP TO PRODUCE DESIRABLE AND QUALITY ATTIRE.

With a true passion for denim mixed with the love of style and fashion, we saw a gap in the market for those looking for the perfect slim fitted Jeans and denim pieces. Using only the highest quality stretch denim fabric from the world’s best producers, we have created the most comfortable and stylish, slim fitted jeans, creating a true designer fit with a modern feel.

Based in the United Kingdom, our denim and collections are enjoyed worldwide. You will always stand out when rocking our denim.

COLLABORATION X SELFRIDGES

As one of the UK’s fastest growing denim brands, we have successfully launched into our first high end department store, Selfridges. The store outlet offers our customers the opportunity to showcase a collection of our best-selling pairs of slim fitted jeans and cargo pants. Our Premium Denim collection is also available online at Selfridges.


Contact info

3.6

Average

TrustScore 3.5 out of 5

335 reviews

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Rated 1 out of 5 stars

The size too big for me

The size too big for me, have u got like long 38

14 September 2020
Unprompted review
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Reply from INSIDE OUT DENIM

Thank You for leaving us a review. We are the new owners of Inside Out Denim, we are very sorry that you have had problems with the previous owners but we want to try and put this right so you have a good experience with us and will buy from us again.

Please can you drop an email to info@insideoutdenim.com with your details so we can get this resolved.

Rated 4 out of 5 stars

Good customer service

Had a few issues with the fit but when I contacted they resolved the problem.

11 September 2020
Unprompted review
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Reply from INSIDE OUT DENIM

Hi,

Thank you for the lovely review.

Rated 1 out of 5 stars

Ordered a pair of jeans and when they…

Ordered a pair of jeans and when they arrived they looked absolutely nothing like the picture, sizing was also terrible and inaccurate. Also now can’t get a refund as the item was apparently on sale. Definitely would not shop or recommend here. 0 star review

11 September 2020
Unprompted review
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Reply from INSIDE OUT DENIM

Thank You for leaving us a review. We are the new owners of Inside Out Denim, we are very sorry that you have had problems with the previous owners but we want to try and put this right so you have a good experience with us and will buy from us again.

Please can you drop an email to info@insideoutdenim.com with your details so we can get this resolved.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, highly recommended.

9 September 2020
Unprompted review
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Reply from INSIDE OUT DENIM

Hi,

Thank you for the lovely review.

Rated 3 out of 5 stars

Ridiculous that you only offer next day…

Ridiculous that you only offer next day delivery, even though we had to wait 4 days!
Jeans so much tighter than the image shown

9 September 2020
Unprompted review
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Reply from INSIDE OUT DENIM

Hi Louise,

DPD is a next working day delivery service as you ordered on Saturday we dispatched your order on Monday and the delivery was the next day.

We don't offer next day delivery on weekends as per our delivery policy advises.

With regards to the sizing and the image we have recommended to size up on this model and the model a size 30 but in the image is in a size 32. This information is available for you to read prior to checkout.

Please can you amend the review.

Rated 5 out of 5 stars

I had a few issues with my first order…

I had a few issues with my first order a few months ago but it was all resolved quite quickly!, my second purchase was brilliant! I simply love these quality of jeans because they fit me absolutely perfectly! Top class jeans will be buying again 100%

9 September 2020
Unprompted review
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Reply from INSIDE OUT DENIM

Hi,

Thank you for the lovely review.

Rated 5 out of 5 stars

Fantastic.

Wow. These amazing people sorted me out properly today. Great quality jeans, will definitely encourage more people to buy them.
Great stuff, great people.

7 September 2020
Unprompted review
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Reply from INSIDE OUT DENIM

Hi,

Thank you for the lovely review.

Rated 5 out of 5 stars

Quality service & quality product

Quality service & quality product!

A win-win all round. I had an issue with my order initially and their customer service responded immediately, rectified the problem and gave me peace of mind! They stayed in touched with me even after I received my delivery, which I highly appreciated! Great customer service, great product and after care! Highly recommend!

7 September 2020
Unprompted review
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Reply from INSIDE OUT DENIM

Hi,

Thank you for the lovely review.

Rated 4 out of 5 stars

once we made contact to resolve the…

once we made contact to resolve the issue , communication was efficient and professional, the issue seemed to have been with Worldpay and not with insideout denim , not their fault but not ours either. The order arrived a day late than promised but that again was down to World pay confirming my sons payment was received 10 days ago. unfortunatly the jeans will be returned as they dont suit my son , but they are a quality item , i hope the return goes smoothly !! many thanks

6 September 2020
Unprompted review
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Reply from INSIDE OUT DENIM

Hi,

Thank you for the lovely review.

Rated 5 out of 5 stars

Seamless ordering process

Seamless ordering process, not sure what all the bad reviews are about most likely due to courier issues as I know my company has had a lot themselves! Don’t let this deter you, ask questions before ordering if you are uncertain, overall very happy with my jeans, they are extremely well made and comfortable.

Will be ordering again.

Thanks

6 September 2020
Unprompted review
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Reply from INSIDE OUT DENIM

Hi,

Thank you for the lovely review.

Rated 5 out of 5 stars

Fast delivery,

Fast delivery,, a+ would recommend

5 September 2020
Unprompted review
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Reply from INSIDE OUT DENIM

Hi,

Thank you for the lovely review.

Rated 5 out of 5 stars

Would recommend to anyone

Delivery was quick as advertised, a mistake was made on inside outs behalf but they were quick to correct it and get the correct product sent out asap, customer service was excellent!!

3 September 2020
Unprompted review
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Reply from INSIDE OUT DENIM

Thank you for the lovely review.

Rated 4 out of 5 stars

Fast delivery

The delivery was excellent I received them next day like they said they would, when I got the jeans they weren’t really what I expected but I was able to talk to someone through the live chat and come to a reasonable solution as I wasn’t eligible for a full refund. Make sure to read the descriptions of the items you are looking at as they give you details on sizing that you may not know at first glance.

3 September 2020
Unprompted review
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Reply from INSIDE OUT DENIM

Thank you for the lovely review.

Rated 1 out of 5 stars

The customer service was absolutely…

The customer service was absolutely terrible. I had to pay for my own postage for my return. I was also told it would take 5 days. In the end it took over two weeks of me trying to reach them. I also never received my refund but instead received a in store credit. The range oh items on there website is minimal and therefore I have lost £70. I was trying to get a full refund however all I got was rude and delayed emails back. Don’t buy of them

2 September 2020
Unprompted review
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Reply from INSIDE OUT DENIM

Hi Steve,

Sorry that you are not happy with the product you got. As it is stated in our policy we do not give cash refund, we do however do store refund credit or an exchange.

Our policy have been link below for you.
https://www.insideoutdenim.com/policies/refund-policy

Many thanks

Rated 5 out of 5 stars

Quality and Smart Clothing

If your looking for quality, nice and good clothing this is the place. Extremely happy with the products I got, looking fresh and clean :)
Will definitely recommend to everyoneI know.

2 September 2020
Unprompted review
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Reply from INSIDE OUT DENIM

Thank you for the lovely review.

Rated 5 out of 5 stars

Came quick and worth it

Came quick and worth it

But be ware of color looks different from the picture

2 September 2020
Unprompted review
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Reply from INSIDE OUT DENIM

Thank you for the lovely review.

Rated 5 out of 5 stars

Happy endings......

I ordered a pair of jeans for my son’s birthday but unfortunately they were not a good fit. I chased the company for 3 months during lockdown and was very unhappy at the lack of communication on their part. However, contact was eventually made and I have to say that they went out of their way to make up for my poor experience. I actually met the owner who was very apologetic and explained the difficulties endured during lockdown and how this had impacted on business. The owner couldn’t do enough to rectify the situation and my order was dealt with immediately. As a goodwill gesture my son was also provided with an additional pair of jeans of his choosing that arrived the next day to his delight.

My son loves the jeans and what started as a poor experience ended up as one other businesses could learn from. Will definitely shop with Inside Out in the future.

2 September 2020
Unprompted review
INSIDE OUT DENIM logo

Reply from INSIDE OUT DENIM

Thanks for the lovely review.

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