Innovus Reviews 

434
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and always quick to respond to various queries. People deeply appreciate the friendly and efficient service, noting that representatives regularly go above and beyond to make complex processes smooth. Some reviewers were not happy with communication issues, describing long delays when waiting for a reply or resolution. Consumers also noted that messages sometimes went unanswered for weeks, or that repetitive paperwork was sent incorrectly despite preferences. Others mentioned waiting months for simple tasks to be completed, alongside frustrating unresolved issues.

What people talk about most

Staff

Users describe positive interactions with staff, noting their professional and helpful approach. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer service, praising the professional,... See more

Service

Reviewers mention positive feedback about service, noting that interactions are consistently helpful,... See more

Response time

Clients share positive opinions on response time, consistently praising the prompt and efficient... See more

User experience

Customers had positive experiences with user_experience, noting that communication is always clear and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a post in appreciation of the tremendous help provided by Jack McMeechan of the FirstPort Property Transfer Team in sorting out the Management Pack required for the sale of my late parent’s f... See more

Company replied

Rated 5 out of 5 stars

I am a solicitor and I was dealing with Innovus in relation to arranging for a deed of variation to be executed and signed for a property I was acting in the sale. Innovus were responsive and very eff... See more

Company replied

Rated 5 out of 5 stars

I have spent the last couple of months working with Mathew Price from Innovus and he has made the process enjoyable. Mathew has been very responsive, answered all queries I put to him and has been inc... See more

Company replied

Rated 5 out of 5 stars

I spoke with Emma on 16th January and again on 19th January 2026 relating to the Ground Rent on my property. As I was in the process of selling my house I'd initially been advised by my solici... See more

Company replied


Company details

  1. Real Estate Consultant
  2. Property Maintenance
  3. Real Estate Surveyor

Written by the company

Innovus delivers market-leading services and expertise to the property sector. With over 25 years of industry experience, we have become an established, trusted partner to a range of businesses, including FTSE 100 companies, national property developers, institutional investors, and property management companies. With dedicated teams in Business Services, Building Solutions, Asset Management, and Facilities Management, we are here to support your business in achieving its goals. We pride ourselves on delivering simple solutions to complex problems.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

434 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(434)

180 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fire door inspection recently carried…

Fire door inspection recently carried out by Erhan.
Very professional and personable service with good information on what he’s checking and what to keep an eye on.
Also did it last year to the same service level. Would recommend.

16 March 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your lovely review, it really means a lot to us. We are so pleased you would recommend us and we look forward to working with you again!

Rated 5 out of 5 stars

Samantha has been so helpful

Samantha has been so helpful. She is patient and thoughtful.
I tried to verify my Identity and was so frustrated as kept failed.
Sam
Tried to explained in every step and we finally came
To a success.
I m
Impressed
By her persistence and patience
To
Make this come real.
Tks Sam
Angela

12 March 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're really pleased to hear Samantha was able to support you through the process and help get everything sorted in the end.

Rated 1 out of 5 stars

Bad letter heading

You should really putyour phone number on correspondence if you want a response

13 March 2026
Innovus logo

Reply from Innovus

Thank you for your feedback. We understand your frustration and appreciate you raising this. If you would like us to look into this further, please contact us at generalenquiries@innovus.co.uk and we will be happy to help.

Rated 5 out of 5 stars

Great communication from Lily Tingle

Assisted me with getting ID verification code for Companies House for the management company of which I’m a resident director for the apartment building in which I own.

I had issues with the free online service offered on government website when it fell over during the final stages of verification. This meant I had to utilise an accountancy firm to verify my ID and address to generate verification code for Companies House.

Lily Tingle was exceptional in providing prompt communication and swift responses to all of my communication.

13 March 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear Lily was able to support you and keep things moving when you needed help.

Rated 5 out of 5 stars

Helped me sort out monthly payments so…

Helped me sort out monthly payments so that my ADHD traits of forgetting to pay upon receipt of the yearly bill isn't an issue.
Confirmed I'm on track with my payments, and were kind to me when I explained my difficulties one year ago and again today when I had lost my portal log in details.

12 March 2026
Innovus logo

Reply from Innovus

Thank you for your feedback. We're really pleased to hear the team was able to help you get everything set up in a way that works better for you, and support you again with your portal access.

Rated 5 out of 5 stars

EXCELLENT SERVICE

NICE AND COURTEOUS SERVICE

12 March 2026
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear you were happy with the service you received.

Rated 5 out of 5 stars

Financial Enquiry

Emma listened to what was said and was very efficient in dealing with the request.

5 March 2026
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear Emma was able to help and get things sorted for you.

Rated 5 out of 5 stars

I phoned more in hope than expectation…Excellent service

I phoned more in hope than expectation Lily Tingle and could not ask for better service. Lily sorted my query quickly and efficiently and is a great credit to the company.

4 March 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear Lily was able to help and resolve your query.

Rated 5 out of 5 stars

Prompt and very helpful and…

Prompt and very helpful and understanding response from you. Thank you

2 March 2026
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear you found the response helpful and that your query was understood and dealt with promptly.

Rated 5 out of 5 stars

Really helpful and informative

Really helpful and informative. Spoke to me in a way that made me feel as though my problem was also their problem.

27 February 2026
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear you had a positive experience and that you felt supported throughout.

Rated 5 out of 5 stars

Luke Allen - Innovus

I’ve had the pleasure of dealing with Luke Allen from Innovus, and I can honestly say he has been outstanding throughout. From the very start, Luke has been professional, approachable, and incredibly helpful.

What really stands out is how easy he is to deal with. Communication has always been prompt and straightforward, and he follows through on everything he says he will do.

Luke goes above and beyond to ensure everything runs smoothly, and his knowledge and attention to detail really inspire confidence. I wouldn’t hesitate to recommend him to anyone — he’s a real credit to Innovus.

7 January 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're really pleased to hear you've had such a positive experience with Luke and that he’s been able to support you throughout.

Rated 5 out of 5 stars

Thaissa Reis was fantastic!

I dealt with Thaissa Reis in your Company Secretarial Team and she couldn't have been more helpful!
I explained the urgency of a matter to her, that I had literally emailed on moments earlier. She jumped to action and got exactly what I required across to me. A breath of fresh air in this industry.

13 February 2026
Innovus logo

Reply from Innovus

Thank you for your feedback. We're really pleased to hear Thaissa was able to help quickly and get everything sorted for you.

Rated 5 out of 5 stars

a fantastic service all round

a fantastic service all round - always add the new blog updates straight away and my Website is ranking well - great job

6 February 2026
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear you're happy with the service and that your website is performing well.

Rated 5 out of 5 stars

Secretarial help was very responsive

Secretarial help was very responsive, detailed and very helpful. Several clear emails made my task successful.

5 February 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear the support from the Company Secretarial team was helpful.

Rated 5 out of 5 stars

Fast issue resolution

Samantha dealt directly with my query and she helped me resolve an urgent matter with speed.

30 January 2026
Unprompted review
Innovus logo

Reply from Innovus

Thank you for your feedback. We're pleased to hear Samantha was able to help and get things resolved quickly.

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