Inkthreadable Reviews 

951
•
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Garments arrived with the print stuck together, put in a random box, no branding slips and looked shocking like the customer service. I’ve never received such poorly printed poorly packed and shocke... See more

Company replied

Rated 5 out of 5 stars

A really helpful company with real people answering emails and sorting out questions without delay! I had a custom shirt printed, which was expertly done. A very positive customer experience. Very p... See more

Rated 5 out of 5 stars

I'd ordered from another supplier and had been disappointed, then I ordered from Inktheadable and found them faster and friendlier. But even more than that, I'd ordered the wrong size and while they... See more

Rated 5 out of 5 stars

So I have just started by business, have never had my logo Embroidered so I submitted my request which was too complex. I received correspondence from Em at Inkthreadable. Several emails later my Logo... See more

Company details

  1. Printed Clothing Store

Written by the company

UK based print-on-demand supplier that offers dropshipping for businesses selling t-shirts & other clothing, mugs, phone cases, tote bags, cushions, and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

951 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(951)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I always have such a good experience…

I always have such a good experience with inkthreadable. The products are really good quality, and the customer services is always so helpful!

11 February 2025
Unprompted review
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Reply from Inkthreadable

Hi Nicole,

Thanks so much for your feedback!

Rated 5 out of 5 stars

Great Service

We completed our first bulk order and Em was as fantastic. High quality products, great customer service and prompt delivery. Thank you!

7 February 2025
Unprompted review
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Reply from Inkthreadable

Hi Sonia,

Thanks so much for your order and your review!

Rated 5 out of 5 stars

Mary was absolutely brilliant

Mary was absolutely brilliant! Sorted my order as one of the colours had to be changed. Many thanks 😊

6 February 2025
Unprompted review
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Reply from Inkthreadable

Hi Rory,

Thanks so much for your feedback!

Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service, has helped me so much with setting up integration with Shopify and getting ready to launch my website, highly recommend!

5 February 2025
Unprompted review
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Reply from Inkthreadable

Hi Chris,

Thanks so much for your feedback!

Rated 5 out of 5 stars

Mary from Inkthreadable and was such a…

Mary from Inkthreadable and was such a great help for me! The whole team is always really helpful with any query I ever have and makes the process of getting things ordered so easy!

5 February 2025
Unprompted review
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Reply from Inkthreadable

Hey,
Thanks so much for your review!

Rated 5 out of 5 stars

Incredible customer service

I have just recently started working with Inkthreadable as part of my upcoming clothing line launch and my god, I have never experienced such kind, quick and considerate customer support. This is single handedly the best experience I’ve ever had when it comes to responding to mails, helping with questions, setting up calls for additional discussions, it’s just amazing.

If you are looking for a print-on-demand service that doesn’t feel like a coporate, moneygrabbing clothing supply, but one that actually cares about their customers and is sustainable in so many ways, then Inkthreadable is gonna be the right choice for you!

4 February 2025
Unprompted review
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Reply from Inkthreadable

Hi Bruno,

Thank you so much for your incredible feedback!
We're absolutely thrilled to hear that you've had such a positive experience with our team. Providing fantastic support is at the heart of what we do, and knowing it's made a difference to you makes it all the more rewarding.

Rated 5 out of 5 stars

So helpful

Em from Inkthreadable is always so super helpful. I've had a few issues understanding EU / Brexit rules and she's made an effort to try and explain it to me. Always very nice and understanding. Thanks Em!

30 January 2025
Unprompted review
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Reply from Inkthreadable

Hi Miriam,

Thanks so much for sharing your feedback!

Rated 5 out of 5 stars

Excellent and timely support from Em…

Excellent and timely support from Em today at Inkthreadable when I needed some information on a print file I'd uploaded a few days ago. She responded to my message within the thirty minute SLA and sent me an email with the info too. Can't ask for more than that.

I also received some samples today for the print files I mentioned above. Really impressed at the quality of the print and the product itself. Been a great experience all round so far!

31 January 2025
Unprompted review
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Reply from Inkthreadable

Hi Gill.

We're thrilled to hear about your positive experience, thanks for sharing this!

Rated 5 out of 5 stars

Exceptional Customer Service as Usual!

Very pleased with the service I received from Inkthreadable today. I was unable to make some changes to a design I had and Em was able to resolve my issue within a matter of minutes. She was very kind and offered extra help. For a very busy day I had, this was just what I needed. Thanks Em!

28 January 2025
Unprompted review
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Reply from Inkthreadable

Thanks so much for your feedback!

Rated 5 out of 5 stars

Great customer support

I had a couple of orders for the company before, and they were always quick, and the quality was excellent. When I had a question, I contacted their customer support team, and I got an immediate and useful response from Em, so that I could solve my problem.

29 January 2025
Unprompted review
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Reply from Inkthreadable

Hi Katalin,

Thanks so much for your feedback! We're really grateful

Rated 5 out of 5 stars

Best service ever

Best service ever!

I've been using Inkthreadable for years and I wouldn't recommend anywhere else. High quality, fast service, and good price!

28 January 2025
Unprompted review
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Reply from Inkthreadable

Thanks so much for your feedback!

Rated 5 out of 5 stars

Came for the print quality, stayed for the service

I've put both the quality and delivery of my brand in the hands of Inkthreadable for the past 3 maybe 4 years and I haven't been disappointed. Sure, things go wrong occasionally, but the point I would make is that it's dealt with swiftly with no quibbles or finger pointing. The service is excellent. The print quality is excellent. And they seem to have the largest print area on a T-Shirt that I've come across.

If I have only one gripe is that there's no sample service for embroidery. If you want to see the results of the digitisation of an embroidery design, you have to also cover the cost of embroidering on a new T-Shirt as opposed to a swatch of material. With that said, I've been assured they'll look in to how to offer a sample service in the future.

There are plenty of DTG drop shipping business out there, and I've passed my business around a few times now in the past years. My experience is that you can pay as much as you like, or as little as you dare, but for me the only true differentiator is service which they have in spades.

28 January 2025
Unprompted review
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Reply from Inkthreadable

Hi Martin,

Thanks so much for your review!

A sample service for embroidery is a fantastic idea and one the team have passed on for internal review. We'll be sure to roll it out if we can work it out logistically.

Rated 5 out of 5 stars

Excellent Customer Service.

There was a problem with a reorder, without hesitation and almost by return of my email, Em has resolved the problem. Mistakes happen, but it's how they're dealt with. Very much appreciated!

27 January 2025
Unprompted review
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Reply from Inkthreadable

We're always on hand to help, thanks so much for your feedback!

Rated 5 out of 5 stars

Print on Demand, by real people

I've used Inkthreadable as my UK supplier for a Print on Demand business. They are professional, offer good quality products, and integrate seamlessly with Shopify (and others, though I haven't tried them)

If I've ever had to contact them the customer service has always been excellent, and has that personal touch that cannot be replicated by the AI nonsense associated with other suppliers.

27 January 2025
Unprompted review
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Reply from Inkthreadable

Hey Daniel,
We really appreciate your review, thanks a bunch!

Rated 5 out of 5 stars

Like any print on demand store

Like any print on demand store , mine has the occasional problem .
A quick email to Inkthreadable staff and the problem is either solved or a solution is offered . Great company to partner with

27 January 2025
Unprompted review
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Reply from Inkthreadable

Thanks so much for your feedback!

Rated 5 out of 5 stars

Cannot speak highly enough!!!

Incredibly helpful team.
Incredibly knowledgeable team.
Extremely personal approach. Our brand feels valued.
They go above & beyond & whatever they’re able to do for you…. They do it.

27 January 2025
Unprompted review
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Reply from Inkthreadable

Hey Ash,
It's our pleasure, thanks so much for your feedback!

Rated 5 out of 5 stars

Great Support

I have worked with Em from Inkthreadable who has been really helpful in helping me set up my Etsy shop. She helped me through sending me guides and explained things really clearly.

22 January 2025
Unprompted review
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Reply from Inkthreadable

Hi Aiysha,

We're always happy to help, thanks so much for sharing your experience!

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