I am regularly frustrated with that bank. It shows that it’s an old time bank mainly focused on optimising costs and profits. The customer is always a second choice. Feedback and support possibilities... See more
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My family and I are very pleased with the excellent service we received at various times from the entire team at the ING branch on the Kouter in Ghent. We appreciate that it's still possible to walk... See more
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The fact I can do my main banking services and even some very specific actions within those services, fully digital and with great ease, is a big plus for me. I feel I'm in control of my banking and f... See more
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The bank does not care about individuals. It is clear the bank is focussed on SME and enterprise markets. The normal person seems to be ignored and/or not catered for. I had multiple bad experience... See more
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Company details
About ING Belgium
Written by the company
Welkom bij ING België
Bij ING geloven we dat geld je leven makkelijker moet maken, niet ingewikkelder.
Daarom bouwen we aan eenvoudige oplossingen die je helpen vooruit te gaan, op jouw manier en op jouw tempo.
Of je nu spaart, betaalt, reist, een woning koopt of gewoon je dagelijkse bankzaken regelt: wij willen je helpen om met vertrouwen vooruit te gaan.
Vertel ons hoe jij jouw ervaring met ING België hebt beleefd. Jouw mening helpt ons om onze dienstverlening elke dag beter te maken.
✍️ Schrijf een review
Bienvenue chez ING Belgique
Chez ING, nous pensons que l’argent doit vous simplifier la vie, pas la compliquer.
C’est pourquoi nous développons des solutions simples qui vous aident à avancer, à votre manière et à votre rythme.
Of je nu spaart, betaalt, reist, een woning koopt of gewoon je dagelijkse bankzaken regelt: wij willen je helpen om met vertrouwen vooruit te gaan.
Dites-nous comment vous avez vécu votre expérience avec ING Belgique. Votre avis nous aide à améliorer nos services chaque jour.
✍️ écrivez un avis
Welcome to ING Belgium
At ING, we believe that money should make your life easier, not more complicated.
That’s why we build simple solutions that help you move forward, your way and at your own pace.
Whether you’re saving, paying, travelling, buying a home or simply managing your day-to-day banking: we want to help you move forward with confidence.
Tell us how you experienced ING Belgium. Your feedback helps us improve our services every day.
✍️ Write a review
Contact info
Avenue Marnix , 1000, Brussels, Belgium
- https://www.ing.be/en/individuals/services/get-in-touch
- www.ing.be
3.5
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great application !
23 July 2026
Unprompted review
Reply from ING Belgium
Dear,
Thank you very much for your 5-star review and for your positive feedback. We are delighted to hear that you enjoy using our application and that it meets your expectations.
Our teams continuously work to make the app simple, intuitive, and convenient for our customers. Your kind words are a wonderful encouragement for us.
Thank you again for your trust and for taking the time to share your experience.
Kind regards,
The ING Team
She was so kind and so helpful
She was so kind and so helpful. God bless Peggy .
23 July 2026
Unprompted review
Reply from ING Belgium
Dear,
Thank you very much for your wonderful 5-star review and for taking the time to share your experience. We are delighted to hear that Peggy was so kind and helpful in assisting you.
Your kind words mean a lot to us, and we will be sure to pass your compliments on to Peggy. Recognition like yours is a great source of motivation for our colleagues, who strive every day to provide the best possible service to our customers.
Thank you again for your trust and for your warm feedback.
Kind regards,
The ING Team
ING Belgium is better for you every single day now.
ING Belgium has transformed tremendously over the last few years. The bank is clearly investing in innovation and continuously improving its products and services to better meet customers' needs. New features are introduced regularly, making everyday banking more convenient, flexible, and customer-focused.
What stands out most is how simple and seamless the digital experience has become. The mobile app and online banking tools are intuitive, fast, and easy to use, allowing customers to manage their finances effortlessly. Processes that once required paperwork or branch visits can now be completed digitally within minutes.
It's great to see a bank that listens to customer feedback and keeps evolving. ING Belgium is becoming more modern, efficient, and user-friendly, while still maintaining reliability and strong service. A great example of how banking should evolve in today's digital world. Highly recommended!
23 July 2026
Unprompted review
Reply from ING Belgium
Dear,
Thank you very much for your outstanding 5 star review and for taking the time to share such detailed and thoughtful feedback.
We are truly delighted to hear that you have noticed the evolution of ING Belgium over the past few years and that you appreciate our efforts to innovate and continuously improve our products and services. Making banking simpler, more convenient, and better adapted to our customers' needs is at the heart of what we do.
It is especially rewarding to know that you value our digital experience, including the mobile app and online banking tools. We strive to offer solutions that are intuitive, efficient, and easy to use, allowing our customers to manage their finances with confidence and ease.
Your recognition of our commitment to listening to customer feedback and continuously evolving means a great deal to us. Comments like yours are a wonderful source of motivation for our teams and encourage us to keep improving every day.
Thank you again for your trust, your recommendation, and your kind words.
Kind regards,
The ING Team
Reply from ING Belgium
Dear,
Thank you for your 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that our team was able to provide a swift response and help resolve your issue efficiently. Delivering timely support and effective solutions is always our goal.
Thank you for taking the time to share your experience. We truly appreciate your feedback and your trust in us!
Kind regards,
The ING Team
Reply from ING Belgium
Dear,
Thank you very much for your excellent review and for your kind words. We are delighted to hear that you found our staff nice and friendly.
Providing a welcoming, helpful, and positive experience is very important to us, and it is always rewarding to know that our efforts are appreciated. Your feedback will certainly be shared with our teams and will encourage them to continue delivering the best possible service.
Thank you again for your trust and for taking the time to share your experience.
Kind regards,
The ING Team
Good service
22 July 2026
Unprompted review
Reply from ING Belgium
Hello,
Thank you for your positive feedback. We are delighted to hear that you are satisfied with our service.
Your trust means a lot to us, and we look forward to continuing to support you with your banking needs.
Kind regards,
The ING Team ⭐⭐⭐⭐⭐
ING - the bank not for the individual
The bank does not care about individuals. It is clear the bank is focussed on SME and enterprise markets. The normal person seems to be ignored and/or not catered for.
I had multiple bad experiences with ING, from insurance to mortgages and also Forex. I had to take my insurance to AXA, my forex to Wise and my mortgage to Bankb. Now the rest goes to KBC. Not even a contact with the CEO helped. What a refreshing experience at KBC! Even their app is more user-friendly and their agents give personal attention to individual customers.
I have finally decided to close all my banking with ING - but as usual this they cannot do well either. Turns out i need to keep my pensioensparen with them so - sadly i will need to keep a simple account with ING
22 July 2026
Unprompted review
Reply from ING Belgium
Hello,
Thank you for sharing your feedback. We are sorry to hear that your experience with ING has not met your expectations.
We would like to better understand the concerns you raised and discuss them with you personally. A member of our team will reach out to you shortly to learn more about your experience and see how we can assist.
Kind regards,
The ING Team
Speedy
Speedy, trustworthy and friendly service for a foreign national living in Belgium
22 July 2026
Unprompted review
Reply from ING Belgium
Hello,
Thank you very much for your kind words and for taking the time to share your experience.
We are delighted to hear that you found our service speedy, trustworthy, and friendly. Providing clear support and a welcoming banking experience for all our customers, including those who are new to Belgium, is very important to us.
Your feedback is greatly appreciated and will be shared with our team. Thank you for placing your trust in ING.
Kind regards,
The ING Team ⭐⭐⭐⭐⭐
Expat-friendly
As an expat, ING was the most expat-friendly bank in Belgium.
I had no issues with them so far, kind employees, always helpful and supportive.
22 July 2026
Unprompted review
Reply from ING Belgium
Dear,
Thank you very much for your excellent review and for sharing your experience with us. We are delighted to hear that you consider ING to be an expat-friendly bank and that your experience with us has been positive so far.
It is especially rewarding to know that our employees have been kind, helpful, and supportive throughout your journey. We strive to make banking as simple and accessible as possible for everyone, including customers who are new to Belgium, and your feedback means a great deal to us.
Thank you again for your trust and for taking the time to leave such a positive review.
Kind regards,
The ING Team
All round good experience but only…
All round good experience but only disappointed with the investment account interest
22 July 2026
Unprompted review
Reply from ING Belgium
Dear,
Thank you for taking the time to share your feedback and for your 4 star review. We are delighted to hear that you have had an all-round positive experience with our services.
At the same time, we understand your disappointment regarding the interest rate on your investment account. We appreciate you sharing this concern, as feedback like yours helps us better understand our customers' expectations and continuously improve our offerings.
Thank you once again for your trust and for choosing ING. We look forward to continuing to support you and providing you with the best possible banking experience.
Kind regards,
The ING Team
Super easy to find what I need
Super easy to find what I need ! Most of the services are available with only few clicks in the app !
22 July 2026
Unprompted review
Reply from ING Belgium
Dear,
Thank you very much for your 5 star review!
We are delighted to hear that you find our app easy to use and that you can access the services you need in just a few clicks. Making daily banking simple and convenient is one of our key priorities.
Thank you again for your trust and support.
Kind regards,
The ING Team
Reply from ING Belgium
Dear,
Thank you very much for your wonderful 5 star review! 😊 We’re delighted to hear that you appreciate our customer service, the quick responses from our teams, and the kindness of our staff.
Providing attentive support and being there for our customers when they need us are priorities for us, so your feedback is truly rewarding.
Thank you for your trust and for taking the time to share your experience.
Kind regards,
The ING Team
The lady was very professional and kind.
22 July 2026
Unprompted review
Reply from ING Belgium
Hello,
Thank you for your 5-star review. We are delighted to hear that you had a positive experience and that our colleague was both professional and kind. Your feedback means a lot to us and encourages us to continue providing the best possible service.
Thank you for choosing ING and for placing your trust in us.
Kind regards,
The ING Belgium Team 🧡
We use ING Belgium since we moved from…
We use ING Belgium since we moved from Spain. All good, great app, nice payments features.
21 July 2026
Unprompted review
Reply from ING Belgium
Hello,
Thank you for your kind review and for choosing ING Belgium since your move from Spain. We’re delighted to hear that you are enjoying our app and payment features and that your experience with us has been a positive one.
We appreciate your trust and look forward to continuing to support your banking needs.
Kind regards,
The ING Belgium Team
Declining bank
I am regularly frustrated with that bank. It shows that it’s an old time bank mainly focused on optimising costs and profits. The customer is always a second choice. Feedback and support possibilities are from last century. « Safety » is often used as an excuse. Revolut is much better. I’m moving as much of my activities there, both personal and professional.
21 July 2026
Unprompted review
Reply from ING Belgium
Hello,
We're sorry to read about your frustration and that your experience has not met your expectations. We take your feedback seriously and appreciate you taking the time to share it.
We would like to better understand the concerns you have raised, so a member of our team will contact you to discuss your experience in more detail.
Kind regards,
The ING Belgium Team
Great app with all daily banking…
Great app with all daily banking features available. Apple Pay card activation is super easy!
18 July 2026
Unprompted review
Reply from ING Belgium
Dear,
Thank you so much for your fantastic 5 star review! ⭐
We are thrilled to hear that you’re enjoying our app and that it provides all the daily banking features you need. It’s especially rewarding to know that your Apple Pay card activation was quick and effortless. We work hard to make banking as smooth, intuitive, and convenient as possible, so feedback like yours truly makes our day!
Thank you for your trust and for taking the time to share your experience. Your support motivates us to keep improving and delivering the best possible banking experience.
Kind regards,
The ING Team
Application is amazing
16 July 2026
Unprompted review
Reply from ING Belgium
Dear customer,
Thank you very much for your 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you find our app amazing. Providing a smooth and user-friendly experience is one of our top priorities, and it's wonderful to know that you're enjoying it.
Thank you for your trust and support!
The ING Team 💙
Overall great experience in almost 5…
Overall great experience in almost 5 years now.
17 July 2026
Unprompted review
Reply from ING Belgium
Thank you very much for your 5-star review! ⭐⭐⭐⭐⭐
We are delighted to hear that you have had a great experience with ING over the past five years. Building long-term relationships with our customers is very important to us, and it's wonderful to know that we have met your expectations throughout this time.
Thank you for your continued trust and loyalty. We look forward to supporting you for many more years to come.
Kind regards,
Your ING Belgium Team 🧡🦁
Where i was very good service and staff.
16 July 2026
Unprompted review
Reply from ING Belgium
Thank you very much for your 5-star review! ⭐⭐⭐⭐⭐
We are delighted to hear that you were very satisfied with both the service and our staff. Providing excellent customer service and a positive experience is what we strive for every day.
Thank you for your kind words and for taking the time to share your feedback. We truly appreciate your trust.
Kind regards,
Your ING Belgium Team 🧡🦁
Reply from ING Belgium
Bonjour,
Un grand merci pour votre évaluation 5 étoiles ! 😊 Nous sommes ravis de constater que nos services répondent pleinement à vos attentes.
Votre satisfaction est au cœur de nos priorités, et votre retour positif est une belle récompense pour nos équipes.
Merci encore pour votre confiance.
Bien cordialement,
L’équipe ING
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