In&motion airbags Reviews 371

EVERYONE Be warned, this company is a scam, having sold the item and never signed up for renewal of £120 per annum, they continue to take, read below what your getting into by the joke of a company.

Thank you for your clarification.

Please allow me to remind you that you hold an annual membership, which does not permit you to sell the In&box.

In this context, I kindly request that you select one of the following two options to terminate your membership:

Retrieve the In&box and return it to us,
Or pay a security deposit of 100£GB.

I look forward to your response.
Customer Care In&motion

terrible company who sell safety products which do not work.
their customer service is the worse I have ever encountered and they deserve to not be in business, in fact I will be complaining to trading standards. absolutely atrocious I will warn every one to stay away from this atrocious company. disgusting conduct and attitude

The In&box that came with my new airbag jacket had an issue which I reported to customer service. They solved the problem immediately by sending a replacement unit. Within a few days I was back on the bike with the new airbag jacket. Good to know that In&motion has an excellent customer service!

I have now been using in and motion for over 4 years and any problems have always been resolved swiftly and professionally, which is why I’ve recently purchased a new jacket and in and motion box.

Had issues with my V5 In & Motion box. Comms were very prompt, concise and easy to follow. When issues carried on intermittently, a replacement V6 box was sent out (4 day delivery to UK) complete with pre paid DHL shipping label. I felt fully supported throughout and customer service was spot on.

Excellent customer service with fast response to resolve my issue with a replacement unit

Seems a great product, had for over a year now, not had need to use the airbag yet but it's nice to know it's there, the app is great too 👍

Had an issues with the control unit (red leds blinking), contacted by mail and was adviced to call. Cutomer service took me through step by step update of app on my iphone and update of software on control unit. Top service.

In&Motion can remotely deactivate a safety airbag without adequate notice, which in my view puts riders’ lives at risk. A safety device should never be handled this way.

I submitted an official request through their website over three months ago, asking how to cancel the subscription and remove my credit card details. I received no response at all. Instead of replying or providing support, they later sent a letter involving a debt collection process.

There is a complete lack of transparency, customer support, and respect for basic consumer rights. When a company deals with life-critical safety equipment, this behaviour is unacceptable.

Riders should be extremely cautious.

Please to be a little safer I hope.
Only the app could be better and I think it needs updating

I was put onto in&motion by a friend in the racing seen, who has been using there products and recommends them.

Anyway I had a small problem with the pins in my sensor and was more than happy to sort it out myself with a little guidance from in&motion.

They informed me not to worry about it, and sent out a new unit. My unit was out side of warranty.
In this day and age not many buisness do this. Really Really Impressed.

It's been a privilege to deal with in&motion.

Jayson Ralph

Posted my unit from the UK back to In&Motion in France as I wanted to cancel my subscription. Unfortunately, the unit got lost in the post. Luckily, I sent it by tracked postage so I could prove that I sent it back. In&Motion were very understanding and agreed to cancel my subscription without any issues. Excellent customer service in my opinion.

Excellent customer service - issues fixed fast

First I want to comment about the supposedly‘hidden costs’ as they…are not hidden at all.
You buy a jacket from a manufacturer but you rent the airbag brain from In&Motion.
Depending on the manufacturer the jacket cost can vary significantly. Mine was from Furygan and I paid it new 300ish €.
Indeed you then have to add the rental costs. Check the price of the Italian brands and do the math.
Additionally if you trigger the airbag you can change the canister in max 10min.
Finally the algorithms to trigger the airbag are based on all users live experience and improved accordingly.
From what I could see all manufacturers mention very clearly the rental costs. Hidden costs? Really???
As for the customer service I had to contact them a few times by phone or email and I always faced nice, kind and helpful people.
Definitely recommended

A prompt response, with consideration and understanding of my particular situation. This causes trust and my trust in In&motion gives me confidence on the road and off!

In&motion handled my testimony (due to an unneeded deployment) promptly and responded within a few hours requesting more feedback.
Once In&motion received the required info they studied the data right away and I received a detailed report afterwards.
The deployment was indeed deemed unnecessary so they sent me a new inflator free of charge.
I was kept informed the whole time during this process and In&motion really takes these events seriously to continuously improve the algorythm for their products.
In short, safety products like these are serious business and In&motion handle them accordingly. A+ for customer service and an example for many companies out there.
PS: shout out to Alexandra who was awesome to deal with and did an amazing job!

Very quick response and clear instructions. In safety equipment you want to be sure you are doing every step right. So helpful to receive email with step by step instructions especially in next event is only week apart.

The product is not bad but the hiden cost is ridecule. First the monthly subscription with limited months to cancel only 3 where most dont ride 6 months per year. Then when you jacket gets stolen or lost prepare for a 300 EURO bill on top of it. For unit that cost less then 25 Euro to make. At same time they quickly withdraw last 12 Euro for monthly fee's. Next to that the promissed tracking of your gear use is not working. So you pay for functions not being delivered. I will go for other brand.

I have owned the product for over five years, had two occasion to contact them, once following an activation and most recently as the module battery would not hold charge. In both cases the customer service was exemplary. I wouldn't hesitate to recommend them

Great customer service and extremely fast shipping.