I've had inbox.com for over twenty years. Not only did they find the problem, they fixed it too. That's above and beyond great customer service.
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Excellent Support Service. There will always be the occasional problem with any tech service. What is important to me is the support I receive when I need help. This is where Eva from inbox.com ex... See more
Company replied
When I was unable to send an e-mail to a large group of people, I contacted inbox.com. It took a day of communicating, but now I can do what I need. Perhaps a phone conversation would have made the co... See more
Company replied
I was traveling out of town with my iPad and a wireless keyboard I was unfamiliar with and did not notice the CAPS LOCK was engaged. A couple of log in attempts and my account would not open, my passw... See more
Company details
Written by the company
Inbox.com is a premium and ad-free email service, with great customer support.
Contact info
Henrik Ibsens gate 42, 0255, Oslo, Norway
- support@inbox.com
- www.inbox.com
4.6
Excellent
61 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've had inbox.com for over twenty…
I've had inbox.com for over twenty years. Not only did they find the problem, they fixed it too. That's above and beyond great customer service.
24 March 2026
Unprompted review
Reply from Inbox.com
Dear Heidi,
Thank you for your loyalty over the years! We truly appreciate your kind words—glad we could help and get everything sorted for you.
The Inbox.com Team
Outstanding support from Eva
Outstanding support from Eva at INBOX.COM for new account creation and registration.
Email user in Switzerland
22 January 2026
Unprompted review
Reply from Inbox.com
Hello!
Thank you so much for your review!
If you need any further assistance, we’re always here to help.
The Inbox.com Team
Excellent Support Service.
Excellent Support Service.
There will always be the occasional problem with any tech service. What is important to me is the support I receive when I need help.
This is where Eva from inbox.com excels, with a quick response and continuous communication until to matter is resolved, even with a 10 hour time difference. Dismiss the one star reviews from before 2023.
15 January 2026
Unprompted review
Reply from Inbox.com
Dear Ron,
Thank you very much for taking the time to share your experience.
We’re delighted to hear that Eva provided quick responses and consistent communication until everything was resolved,.
Your kind words will be shared with Eva and our support team, as feedback like this truly motivates us. We also appreciate you encouraging readers to consider recent reviews, as we’ve made significant improvements over the past years.
If you need any further assistance, we’re always here to help.
The Inbox.com Team
Sending e-mail to a large group
When I was unable to send an e-mail to a large group of people, I contacted inbox.com. It took a day of communicating, but now I can do what I need. Perhaps a phone conversation would have made the communication more efficient. I appreciate the help.
8 January 2026
Unprompted review
Reply from Inbox.com
Hello,
Thank you for sharing your experience and for your thoughtful feedback.
We’re glad our support team was able to help resolve the issue and get you back to sending emails as needed. We also appreciate your suggestion regarding phone support—your input is valuable and helps us identify areas where we can improve the efficiency of our communication.
Thank you for your patience and for choosing Inbox.com. If you need any further assistance, we’re always here to help.
The Inbox.com Team
Best Email Service Provider
After being an Inbox.com customer for about 10 years, I have been more than satisfied with the service they've provided. I can confidently say this email service provider sets the standard for exceptional customer service. Their support team is consistently responsive, knowledgeable, and genuinely invested in solving issues quickly and thoroughly. Even after a decade, they continue to treat my business like it matters—proactively offering guidance, adapting to my needs, and going above and beyond whenever challenges arise. It’s rare to find a provider that combines long-term reliability with such a high level of personal, human support. Highly recommended.
5 January 2026
Unprompted review
Reply from Inbox.com
Hi,
Thank you so much for taking the time to share this wonderful feedback.
Hearing that our support team’s responsiveness, dedication, and personal approach have made a lasting difference means a great deal to us. Long-term relationships like yours are exactly what we strive for, and we’re committed to continuing to adapt, improve, and provide the reliable, human-centered service you’ve come to expect.
Thank you again for your loyalty and for recommending Inbox.com. We look forward to supporting you for many years to come.
The Inbox.com Team
Eva at Inbox.com was great in resolving…
Eva at Inbox.com was great in resolving my email issues promptly and effectively.
9 December 2025
Unprompted review
Reply from Inbox.com
Dear Bep,
Thank you very much for taking the time and leave a review.
We’re excited to hear that our customer support team was able to assist you promptly and resolve the issue.
If you ever need assistance in the future, don’t hesitate to reach out.
The Inbox.com Team
Great customer support
Eva was able to both explain why my issue occurred and resolve my problem in one communication! I really appreciate her help.
7 December 2025
Unprompted review
Reply from Inbox.com
Dear Barb,
Thank you very much for your kind words :)
If you ever need assistance in the future, don’t hesitate to reach out.
The Inbox.com Team
Customer support is very responsive.
Customer support is very responsive. Thank you !
I appreciate Eva’s exceptional assistance and her professionalism. I appreciate her patience and efficiency.
Best,
Nicolas
8 December 2025
Unprompted review
Reply from Inbox.com
Dear Nicolas,
Thank you for taking the time to share your experience!
We’re excited to hear that our customer support team was able to assist you promptly and resolve the issue.
If you ever need assistance in the future, don’t hesitate to reach out.
The Inbox.com Team
Customer support ALWAYS responsive
Customer support has ALWAYS been very responsive. This e-mail service was purchased from a company based in Boca -Raton, FLA by a company in Norway probably about 10 years ago, now. The user interface and extent of services have been completely different. However, customer service has been wonderfully helpful, responsive and interpersonally consistent over that period. I have really appreciated that. Thank you, Eva.
27 November 2025
Unprompted review
Reply from Inbox.com
Hi Paula,
Thank you so much for your thoughtful review! We truly appreciate you taking the time to share your experience over the past decade.
We know how important reliable support is—especially through big transitions like ownership and product updates—so it means a lot to hear that our team has consistently been helpful, responsive, and personable throughout the years.
If you ever need anything or have suggestions on how we can make your experience even better, we’re always here to help.
The Inbox.com Team
Need Help - Just Ask
As Always - Inbox.com Customer Tech Support is very Responsive. They Answer your Inquiry without Delay - FAST and Thorough. Thank You !
20 November 2025
Unprompted review
Reply from Inbox.com
Dear Johnny,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our support team continues to meet your expectations. Providing fast, thorough, and reliable assistance is exactly what we strive for, and it’s great to know you’ve had consistently positive experiences with us.
If you ever need anything, just reach out — we’re always here to help!
The Inbox.com Team
Rapid customer support
Having had a problem with exceeding my daily quota of emails, I had a very quick response to my request for help. I was able to continue messaging straight away and have been offered help for future occasions.
20 November 2025
Unprompted review
Reply from Inbox.com
Thank you so much for your kind feedback!
We’re really glad to hear that our support team was able to assist you quickly and get you back to sending messages without delay. Your experience matters to us, and it’s great to know we could help resolve the quota issue right away.
If you ever need assistance again, we’re always here and happy to help.
The Inbox.com Team
SCAMMER!!!
SCAMMER!!!
DO NOT BUY FROM THIS SITE. THEY TOOK MY MONEY FOR SUBSCRITION AND THEY CLOSE MY ACCOUNT AUTOMATICALY. SAVE YOUR MONEY
22 August 2025
Unprompted review
Reply from Inbox.com
Hi Alicia,
We’re really sorry to hear about your experience.
We’ve looked into this but cannot find any account under your details.
We’d like to help resolve this as quickly as possible — could you please reach out to us directly at https://www.inbox.com/contact with your account information?
We take these matters seriously and want to ensure you get the support you need.
Thank you,
The Inbox.com Team
patience of the employees
22 July 2025
Unprompted review
Good customer service
I had a bad experience many years ago with Inbox.com but it seems they were bought and frankly they have reached out to me to help resolve the past issue so I would say that is good customer service
16 January 2025
Unprompted review
Reply from Inbox.com
Thank you for sharing your experience.
Fast and effective
Fast, proactive and effective action taken by the inbox team in response to locating a very important lost email. I'm very grateful.
27 November 2024
Unprompted review
Reply from Inbox.com
Thank you for sharing your experience!
We’re delighted to hear that our team was able to act quickly and help you recover such an important email. Your trust means a lot to us, and we’re glad we could provide the support you needed.
If there’s ever anything else we can assist with, we’re always here to help.
The Inbox.com Team
Good customer support
Tried to send an email to an inbox.com user, which bounced. Contacted customer support and received a swift reply and the issue was resolved after a short while. Nice to see some companies still have actual customer support!
22 November 2024
Unprompted review
Reply from Inbox.com
Dear Nick,
Thank you for taking the time to share your experience! We’re thrilled to hear that our customer support team was able to assist you promptly and resolve the issue. Providing swift and effective support is one of our top priorities.
If you ever need assistance in the future, don’t hesitate to reach out.
The Inbox.com Team
i've needed eva's help a few times for…
i've needed eva's help a few times for various reasons and any issue i had was resolved quickly and smoothly.
13 November 2024
Unprompted review
Reply from Inbox.com
Thank you so much for your kind words and for sharing your experience. We're glad Eva was able to help and resolve your issues so efficiently. We’re here if you need anything else! 😊
Inbox.com Team
The site is able to provide correct…
The site is able to provide correct answers & response very fast.
18 August 2024
Unprompted review
Reply from Inbox.com
Hello Thomas,
Thank you so much for your positive feedback!
Excellent Customer Service!
Since being acquired by the Norwegian company, I've only had a couple of glitches that were promptly addressed and resolved by Eva in customer service. She has been absolutely great! Would highly recommend inbox.com to family and friends.
15 August 2024
Unprompted review
Reply from Inbox.com
Dear John,
Thank you so much for your positive feedback! We're thrilled to hear that Eva in our customer service team was able to assist you promptly and effectively. Our goal is to ensure a smooth and reliable experience for all our users, and it's great to know that we've met your expectations.
Inbox.com team
Locked out by a Hacker!
I was locked out of my account by a hacker but Inbox.com is my primary email for a reason. Security. I could be with another service but this one has always been reasonable & the spam filter is top notch. The tech support is ridiculously fast & solves any trouble you have.
24 July 2024
Unprompted review
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