I purchased the D-Back Data Recovery Kit. Although it wasn’t able to fully recover the data I needed, the customer service team provided me with thoughtful advice, for which I am very grateful. I... See more
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Review summary
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Reviews shaping this summary
If only I had paid more attention to regular back-ups in the cloud I wouldn't need to use iMyFone :) When my iphone bent and went into recovery mode the other software recommended by chatGPT was not a... See more
Company replied
Incredible customer service! Special thanks to Kiki from iMyFone AnyTo!⭐⭐⭐⭐⭐ I had an issue with my subscription, but the customer support team handled it amazingly well. The problem was completel... See more
Company replied
Rene provided fantastic support. he was not only quick to respond but also proposed a very reasonable solution, showing a deep knowledge of the product. Overall, his professionalism and genuine custom... See more
Company replied
Company details
Written by the company
iMyFone offers easy-to-use tools for iPhone/iPad/iPod touch users to recover lost data, free up space, permanently erase data, selectively restore iTunes or iCloud backups, and transfer media files between your iOS devices and computer/iTunes.
Contact info
United States
- www.imyfone.com
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from iMyFone
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
The service was kind and courteous.
The service was kind and courteous.
I also appreciate the prompt response.
7 June 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
Ayden’s service is good.
7 June 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
Excellent and professional customer support by Rene
I recently contacted support regarding some confusion with the software's features and device usage. I am incredibly impressed with how professional, sincere, and efficient the customer service was.
A special thanks to Rene, the technical support specialist, who handled my case with utmost care. Rene listened to my feedback constructively, provided clear explanations, and offered a very fair solution that was processed incredibly fast. The refund was credited back to my account almost immediately after our confirmation.
I will definitely continue using the application. Seeing how dedicated they are to customer satisfaction, I am confident they will keep enhancing their software and voice quality in the future. I highly recommend them, especially for their outstanding customer support. Thank you, Rene!
6 June 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team
Rene was very helpful and made sure all…
Rene was very helpful and made sure all my questions were answered and that I was satisfied
5 June 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team
René put effort in understand my…
René put effort in understand my problem and helping me
5 June 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
my experience make it great the refunds…
my experience make it great the refunds you will give me back and cut only 14.99 dollars and give me back the refunds because of the support of the employe ther named Rene she was so good to support me get my refunds back in 2 days as she said thank you very much
5 June 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
Quick support and very dedicated.My…
Quick support and very dedicated by iMyFone Supporter:Rene.My problem solved.Rene support me very much,thanks
5 June 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team
Respectfully and gracefully treating
Respectfully and gracefully treating
4 June 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
Customer service responds quickly and customer friendly!
Customer service responds quickly and strives to resolve the issue positively for the customer. Very good! Thank you Ivy!
4 June 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
Thank you
Thank you, Sarah, for your work in satisfying the customer and gaining his trust.
4 June 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team
Watermark free issue
I got a watermark free problem after subscription, and my case was followed up by Sia. The response was quick and my problem was solved upon followed the suggestion by Sia.
3 June 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
Even though the software didn't work…
Even though the software didn't work out for my device. There customer service was excellent. Kiki helped me get a full refund and was there with me every step of the way. Thank you Kiki!!!
2 June 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team
Great customer service and quick…
Great customer service and quick response, special thanks to angela for helping me
2 June 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
They explained it kindly and found a…
They explained it kindly and found a compromise.
1 June 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
Excellent Customer Support from Sara!
My customer support representative Sara was very friendly, helpful, and provided quick feedback! We were able to work out a solution to an issue I had with iMyFone AnyTo and I'm very thankful to have gotten the service that I recieved!
30 May 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
I was assisted by Vera. I appreciate her prompt response to my inquiry, her explanations, and her kindness
I had a problem renewing my subscription to iMyFone Umate Pro due to a device change.
24 May 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
The support team is very efficient. I believe the application really works with iPhones. I've tried on my clover laptop but it didn't work..I haven't unlocked a single phone
The imyfone support team is very efficient in their response to customer service
29 May 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
Incredible customer service
Incredible customer service! Special thanks to Kiki from iMyFone AnyTo!⭐⭐⭐⭐⭐
I had an issue with my subscription, but the customer support team handled it amazingly well. The problem was completely and smoothly resolved on the very same day! I am incredibly satisfied with how fast and efficient the service was.
I would like to give a special thanks to Kiki for being so helpful, polite, and quick to resolve my issue. Everything with iMyFone AnyTo is working perfectly now. Highly recommended!
24 May 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
iMyFone Support Team
Charged for 3 Day Trial
Offered a 3 day free trial then charged. I cancelled the exact same day as the free trial started and was told that I was ineligible for a refund.
22 May 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
iMyFone Support Team
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