I purchased the D-Back Data Recovery Kit. Although it wasn’t able to fully recover the data I needed, the customer service team provided me with thoughtful advice, for which I am very grateful. I... See more
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Review summary
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Reviews shaping this summary
If only I had paid more attention to regular back-ups in the cloud I wouldn't need to use iMyFone :) When my iphone bent and went into recovery mode the other software recommended by chatGPT was not a... See more
Company replied
Incredible customer service! Special thanks to Kiki from iMyFone AnyTo!⭐⭐⭐⭐⭐ I had an issue with my subscription, but the customer support team handled it amazingly well. The problem was completel... See more
Company replied
Rene provided fantastic support. he was not only quick to respond but also proposed a very reasonable solution, showing a deep knowledge of the product. Overall, his professionalism and genuine custom... See more
Company replied
Company details
Written by the company
iMyFone offers easy-to-use tools for iPhone/iPad/iPod touch users to recover lost data, free up space, permanently erase data, selectively restore iTunes or iCloud backups, and transfer media files between your iOS devices and computer/iTunes.
Contact info
United States
- www.imyfone.com
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great customer service
Great customer service! Sara was very professional and helpful! 👏
18 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team
Awesome support and great in depth…
Awesome support and great in depth customer care
18 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
THEY ARE SCAMMERS
THEY ARE SCAMMERS
BEFORE GETTING THE SOFTWARE, I asked if it can support my device, they lied that it can. After getting it; it doesn’t support my device. All I want is my £38 back, I will never take partial refund. If they don’t refund, I will ruin the reputation of this company. This I promise them: all I want is my full money back
16 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
I apologize sincerely for this inconvenience.
We could not find your email. Would you please tell me how did you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase? Then we will check and help you solve this problem.
Thank you for your cooperation.
iMyFone Support Team
Reply from iMyFone
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
Great customer service by Rene
Great customer service by Rene. Thank you for fast reply and help!!
11 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
Fast and friendly Support from Sara
12 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
Very fast and accurate answering !
1 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team
"iMyFone ChatsBack for LINE"
I bought the iMyFone service "ChatsBack for Line" and tried it, the service worked like a charm! When i had some doubts about it, i contacted the customer support and could be helped nicely by one of the employess called "Rene" which was fantastic all the way through! Made the whole experience much more pleasant! :D
6 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
Great customer support
Sara was very helpful and responsive in resolving my subscription issue. She understood my concerns and worked to find a reasonable solution. I appreciate her support and quick response.
8 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team
Reply from iMyFone
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
Beware
They offer a 100% refund if there are any issues they cannot resolve. The location changing software did not work. They could not resolve it. I requested a refund a couple of hours after purchase. They refused and told me to get a refund from my bank! WTF?!
7 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
I apologize sincerely for this inconvenience.
We could not find your email. Would you please tell me how did you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase? Then we will check and help you solve this problem.
Thank you for your cooperation.
iMyFone Support Team
I had Good experience with…Rene
I had Good experience with Imyfone-magicmic and Rene helped me a lot regarding assitance
8 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
Polite and solution orientated.
Polite and solution orientated.
Thank you Rene
9 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team
Sara is good
5 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team
Great Customer Service!!
Great Customer Service!!
Rene, my Technical Support Specialist, was of great help to me when I ran into a roadblock with this software from iMyFone Technology Co., Ltd. .
5 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
Thanks to Sara for her great support
Thanks to Sara for her great support. I appreciate your help
6 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
Rene was very understanding of my…
Rene was very understanding of my issues and very helpful. Thank you Rene!
1 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
Hi there
Hi there, I have really got a quick and satisfying experience from your team person RENE regarding my request.
3 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
prompt customer care experience
Customer care team is very prompt in resolving any technical issues. I have purchased the wrong set of features & they have even graciously adjusted that purchase and swapped it for the right product! Rene did a great job in resolving my complaint.
2 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team
really helpful
2 August 2026
Unprompted review
Reply from iMyFone
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
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