iMusic Reviews 

14,898
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 572 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention discovering hard-to-find items online and genuinely appreciate the impressive selection of music and media available on the website. Buyers find the online ordering process very straightforward and appreciate being kept informed throughout the dispatch process. People consistently praise the secure packaging methods and the surprisingly fast shipping times considering the long distance. However, some customers also noted occasional unexpected delays regarding international postage and extended shipping times. A few other people also felt that receiving heavily damaged or warped vinyl records was a genuinely frustrating experience when orders went wrong.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items typically arrive in... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast international... See more

Order

Consumers find order to be positive, highlighting a straightforward system and fast delivery times. Reviewers... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items consistently arrive in excellent... See more

Service

Customers had positive experiences with service, consistently praising the professional staff, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never knew of iMusic before. Seems to have more of the music I'm looking for. Purchased Metz..Atlas Vending. Turned out to be the more rare vinyl version to that of others. Great find..price with musi... See more

Rated 5 out of 5 stars

I’ve used iMusic on multiple occasions and I have to say how impressed I am with not only the price of the vinyl but the cost of postage. I live in the Uk and it’s fair to say they deliver quicker th... See more

Rated 5 out of 5 stars

Very straightforward ordering system. Great range of music on vinyl. Order received quickly and very well packaged. Great experience all round. Would definitely recommend any lovers of music on vinyl... See more

Rated 5 out of 5 stars

I love dealing with iMusic, they have become one of my go-to suppliers for vinyl. They always have a great selection at very reasonable prices, they're fast with shipping and everything is always pack... See more


Company details

  1. Music Store
  2. Book Store
  3. DVD Store
  4. Printed Clothing Store

About iMusic

Written by the company

imusic.dk – One of Europe's largest assortments in music, movies, books, and merchandise!

We’ve been around since 2005 and have continued to grow steadily ever since. Today, our selection includes several million items.

If you're looking for something specific, you’ll find it here.

We offer personal customer service — available by phone Monday–Thursday from 11 AM to 4 PM and Friday from 11 AM to 2 PM.

iMusic A/S

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(14,898)

2,062 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication and fast shiping

One of the ordered items, the vinyl I wanted the most in the whole order, got delayed due to supplier, so the estimated shipping and delivery date got extended. Shortly I got an email from imusic support explaining the situation of the delay, even without me inquiring first. So that was a nice communication from their side.
Also the shipping was originally estimated to be 3 to 5 days prior to the delay. Yet after shipping, the vinyls arrived in less than 2 days. I was actually surprised how fast the shipping was.
Will continue to buy from them in the future for sure.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience so far!

I ordered avatar fire and ash 3D steelbook but received the 4k version.

Instead of sending me what I ordered these guys gave me the option of a 20% refund, NO I WANT WHAT I ORDERED! A 3D COPY!!

I sent a message saying im willing to send it back if they pay for return shipping but have not heard back as of yet. Let's see what happens, ill return to update...

18 June 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Evren,

I'm terribly sorry that there has been a mixup of item IDs on these two. It has been corrected in the meantime. I perfectly understand if you don't want to keep the item received with a discount. Rest assured my colleague will follow up asap, so we can get this matter sorted.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Great experience!

These guys have a great selection at good prices. My vinyl album was quickly dispatched and arrived in the UK just a few days later. It was really well packaged and arrived in excellent condition. Will definitely keep iMusic on the radar for future purchases.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I've ordered 8 vinyls this year so far and they all arrived in perfect condition from Denmark to Australia. The packaging was secure enough to ensure that they arrived without any issue.

Very impressed with the level of customer service, especially when inquired on delays due to external forces that were beyond the company's control of course. They were still very attentive and quick to respond.

I will definitely order many more vinyls from imusic. The prices are reasonable and the products are of great quality; not to mention that I've been able to find a few rare vinyls that are almost impossible to find in Australia.

Keep up the great work!
- Harindee

15 June 2026
Unprompted review
Rated 4 out of 5 stars

Good item but very slow shipping.

Item did eventually arrive in good condition. However postage was really slow and way past the original date given by about 2 weeks. I know international postage is slower but the item was dispatched quickly either.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

I love dealing with iMusic

I love dealing with iMusic, they have become one of my go-to suppliers for vinyl. They always have a great selection at very reasonable prices, they're fast with shipping and everything is always packaged very securely. Never had an issue with them in any way and would happily recommend them to anyone. A+++

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Fedex is charging me 16 dollars on top…

Fedex is charging me 16 dollars on top on the 26 pounds I spent on this one 7 inch single! This is ludicrous

2 June 2026
Unprompted review
iMusic logo

Reply from iMusic

Hello Adil,

Sorry to hear that your package was subject to import charges. We do outline on the front page, that packages ot the US are currently subject to import charges due to changes in the US customs regulations. The fees applied to your package sounds like handling fees and customs tax.
We are continuously in communications with all our couriers to know of any new changes to these regulations.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Boss..

Boss... record came in great packaging, great condition, and in great time.

Will use again

1 June 2026
Unprompted review

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