Amazing products!! Excellent quality and durability. I had severe lower back pain for many years and tried many high price mattresses but nothing has worked like this one. Quicker results. I am very h... See more
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Klaudya was very helpful to us she was telling her own experience using the mattress that Will Help my back problem. As myself with scoliosis I hope I Will wake up without back problem anymore and im... See more
Excellent mattress! I had extremely bad back pain but the staffs helped me find the best exact firmness that suit my body weight. I suffered from back pain for many years but once I started using this... See more
Thank you for Imperial Bamboo for this comfortable mattress I really was impress of the customer service and I was welcome to try some of the mattresses in the shop in Stratford Westfield. I was with... See more
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4.7
Excellent
164 reviews
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Replied to 100% of negative reviews
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Extremely Poor Service
I bought a pillow from Imperial Bamboo at their retail stand in Manchester. I based my purchase on the pillow on display and after discussing my needs with the salesman. The pillow was on offer. When I unpacked it the pillow was lumpy all over and unlike the display pillow. Under the consumer act 2015 I am entitled to a refund regardless of their return and refund disclaimer because the pillow is not fit for purpose. I have emailed this company three times without a reply, sent them a letter by recorded delivery stating my complaint and under the guidance of citizens advice/ trading standards, but again no reply. This company is refusing to communicate with me so please be aware of this if you have a complaint.
28 June 2022
Unprompted review
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