Impactparticles Reviews 

306
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting that items arrive in excellent condition. Many highlight the efficient and prompt delivery service, with orders often arriving on time and well-packaged. The company's service is frequently described as excellent, with staff being helpful, flexible, and providing great communication. However, some customers also noted issues with order fulfillment and delivery. A few experienced slow dispatch times and extended delivery periods, sometimes exceeding promoted dates. Others reported receiving damaged or defrosted items, or even missing products, alongside concerns about packaging and communication.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the great quality and fair prices.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast delivery... See more

Quality

Clients share positive opinions on quality, consistently describing products as excellent and top-notch,... See more

Service

Reviewers mention positive feedback about service, consistently praising the great and excellent service... See more

Order

Consumers find order experiences to be ambiguous, with many reporting positive aspects such as quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality freshly prepared particle baits at super prices,i have used monster particles many times have never been let down. Also every so often they do some great deals with free delivery thanks... See more

Rated 5 out of 5 stars

Everything arrived on time and looks great. The team at impact particle were good at sorting out any delivery issues I had as DPD had sent me a confusing amount of different messages saying my order w... See more

Rated 5 out of 5 stars

Easy to order, easy to navigate site, not great with technology but found it easy to use. Kept well informed about delivery, very happy with postage cost and time of delivery.

Rated 5 out of 5 stars

Really helpful and flexible! I ordered a lot of tigers and hemp but since doing so I have not been able to go fishing due to circumstances beyond my control 😩 the team at impact have been really unde... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

306 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(306)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Even with a delivery issues that is not…

Even with a delivery issues that is not done to the guys . The product is super .. will deff order again… super after sales service

29 March 2026
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Reply from Impactparticles

thank you for your review, any delivery issues with the courier you can always contact us and we can escalate a complaint on your behalf to ensure it does not happen again. We appreciate your review

Rated 5 out of 5 stars

Quality bait …

Just had a quite large order delivered and got to say I’m really impressed with the quality of the bait smells really fresh and cooked perfectly

14 March 2026
Unprompted review
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Reply from Impactparticles

thank you for your review :)

Rated 1 out of 5 stars

Delivery wrong

Delivery wrong. Alot of items missing. Ive emailed both of the emails and heard nothing back. Over £40 out of pocket

26 February 2026
Rated 1 out of 5 stars

Even after paying extra for postage

Even after paying extra for postage , package did not turn up until a week after I needed it
Which meant I didn’t have enough bait for my fishing weekend

1 February 2026
Impactparticles logo

Reply from Impactparticles

Good Morning, we do apologize that your bait didn't arrive in time, however it was sent out in time but was refused at your address due to the name not being recognized, we did by goodwill send a fresh order out and it's just unfortunate that this did not arrive in time, if you would like to discuss further please don't hesitate to email us

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