IMO Car Wash - Sittingbourne Reviews 25

TrustScore 4 out of 5

3.8

Sittingbourne Retail Park, ME10 2XD Sittingbourne, GB


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Rated 5 out of 5 stars

Kept me at ease driving through when I was nervous and had the inside cleaned. The best car clean I have had by far inside is immaculate!!

Company replied

Rated 2 out of 5 stars

Staff did not pre wash wheels ect , it was not busy and they were sitting down , showed them the app on my phone and was directed ito the wash, hence wheels not clean at all. NOT IMPRESSED , WHY SHOUL... See more

Company replied

Rated 2 out of 5 stars

I did use these place quite a lot but it doesn't do as well anymore dont know if its old or needs revamping. But past two times I have had my car clean it hasnt got the lower part of my car so i... See more

Company replied

Rated 5 out of 5 stars

All staff are very friendly. They pay attention to detail whilst pre washing my vehicle. I am part of the wash club so see them all regularly.

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

  • Sittingbourne Retail Park, ME10 2XD, Sittingbourne, United Kingdom

3.8

Great

TrustScore 4 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Best car wash in sittingbourne

Kept me at ease driving through when I was nervous and had the inside cleaned. The best car clean I have had by far inside is immaculate!!

31 May 2026
Unprompted review
IMO Car Wash - Sittingbourne logo

Reply from IMO Car Wash - Sittingbourne

Louise,

We are so pleased to hear you felt at ease and that your car received the best clean! We appreciate your kind words.

IMO Car Wash

Rated 2 out of 5 stars

Staff did not pre wash wheels ect

Staff did not pre wash wheels ect , it was not busy and they were sitting down , showed them the app on my phone and was directed ito the wash, hence wheels not clean at all. NOT IMPRESSED , WHY SHOULD I USE YOUR SERVICES AND NOT A HAND CAR WASH ??

10 May 2026
IMO Car Wash - Sittingbourne logo

Reply from IMO Car Wash - Sittingbourne

customer,

Thank you for your feedback. We are truly sorry your wash was unsatisfactory and the pre-wash was missed. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 5 out of 5 stars

Very efficient

Staff are very friendly and chatty, always do an amazing job inside and out :)

26 April 2026
Unprompted review
IMO Car Wash - Sittingbourne logo

Reply from IMO Car Wash - Sittingbourne

Jessica Stone,

We appreciate you taking the time to share your experience! We're so glad to hear that our staff provided friendly and amazing service.

IMO Car Wash

Rated 5 out of 5 stars

Customer service wash professional

Customer service wash professional

19 April 2026
Unprompted review
IMO Car Wash - Sittingbourne logo

Reply from IMO Car Wash - Sittingbourne

Ben,

We're glad you found our service professional. Thank you for your positive feedback; it means a lot to us.

IMO Car Wash

Rated 5 out of 5 stars

Easy to access and very quick turnaround

Easy to access and very quick turnaround

11 April 2026
IMO Car Wash - Sittingbourne logo

Reply from IMO Car Wash - Sittingbourne

Stephen Hopkins,

We're glad our services were easy to access and provided a very quick turnaround for you. Thank you for your positive feedback!

IMO Car Wash

Rated 3 out of 5 stars

I paid for the ultra HD wash

I paid for the ultra HD wash, when finished, my side mirrors were still wet and later dried with water spots alover the mirrors, there was still a bird dropping mark on the windscreen, on the boot area there were areas that water jets or cleaning agents did not touch, these areas were still dirty, first time using IMO, my expectations were high, what I got was basic, I see no reason to go back, what is the point of the 10 second jet wash?

11 April 2026
IMO Car Wash - Sittingbourne logo

Reply from IMO Car Wash - Sittingbourne

Zoltan Horvath,

We appreciate you sharing your experience. We regret that the Ultra HD wash left water spots and missed areas. We'll review our processes to improve our cleaning. Thank you for the feedback.

IMO Car Wash

Rated 4 out of 5 stars

Good service.

Good service. Prices are too high though.

13 March 2026
IMO Car Wash - Sittingbourne logo

Reply from IMO Car Wash - Sittingbourne

customer,

We appreciate your feedback on our service. We will review our pricing. Thank you.

IMO Car Wash

Rated 1 out of 5 stars

Car not clean, not worth £10

I paid £10.00 using the IMO app as it was a damp day and my car did not need to be sparkly clean, but I had been parked on an unmade road and several vehicles had splashed mud and dirty puddle water all up one side of it.
The staff were friendly and polite but the wash, although leaving the mud - splattered side clean, did not clean the back door area or wheels at all.
I thought £10 should at least be enough to remove road film so not good value at all.

24 February 2026
IMO Car Wash - Sittingbourne logo

Reply from IMO Car Wash - Sittingbourne

Mark Everest,

Thank you for your feedback. We regret to hear that the wash did not meet your expectations, especially concerning the back door area and wheels. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 1 out of 5 stars

Just rubbish no pre wash no wheel bath…

Just rubbish no pre wash no wheel bath the foam and coatings seem to be watered down to be run on a shoestring

4 January 2026
IMO Car Wash - Sittingbourne logo

Reply from IMO Car Wash - Sittingbourne

Karl Os,

We appreciate you taking the time to share your experience. We're sorry to hear that the wash quality did not meet your expectations. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 5 out of 5 stars

😊😊😊😊😊

😊😊😊😊😊
Love this car wash

15 February 2026
IMO Car Wash - Sittingbourne logo

Reply from IMO Car Wash - Sittingbourne

Gemma Mackay,

We're so glad you love our car wash! We appreciate your positive feedback and are grateful for your support.

IMO Car Wash

Rated 5 out of 5 stars

Quick and easy

4 January 2026
IMO Car Wash - Sittingbourne logo

Reply from IMO Car Wash - Sittingbourne

Rob,

Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash

Rated 2 out of 5 stars

Not great

I did use these place quite a lot but it doesn't do as well anymore dont know if its old or needs revamping.

But past two times I have had my car clean it hasnt got the lower part of my car so its been left dirty and the blowers/dryers dont get the whole car so you end up going home having to dry it yourself or if you leave it you end up with these white drip/run marks.

Think I will go back to the hand car wash places in the future.

27 October 2025
IMO Car Wash - Sittingbourne logo

Reply from IMO Car Wash - Sittingbourne

John Clarke,

We appreciate your feedback. We're sorry the wash quality has declined, leaving lower areas and drying incomplete. We'll review our processes to ensure a more thorough clean and drying for every vehicle. Thanks for bringing this to our attention.

IMO Car Wash

Rated 5 out of 5 stars

All staff are very friendly

All staff are very friendly. They pay attention to detail whilst pre washing my vehicle.
I am part of the wash club so see them all regularly.

20 October 2025
IMO Car Wash - Sittingbourne logo

Reply from IMO Car Wash - Sittingbourne

STEPHEN POULTER,

We're happy to hear that our team's friendliness and attention to detail during the pre-wash are appreciated. Thank you for being a valued wash club member!

IMO Car Wash

Rated 1 out of 5 stars

I went here to get my car cleaned paid…

I went here to get my car cleaned paid £19 for top tier clean at 9.10am asked if its been busy today for them to reply I'm the 2nd in and come out of car wash dirty and scratches over the bonnet and above drivers wheel. Spoke to staff who was now aggressive and they filled a incident form and tried writing I arrived at 11.20am which my bank payment says 9.07am and then said 30 cars have gone through today even though same attendant said I was 2nd in today. So lying to cover their back. I tried ringing them and head office and no reply. They need to make right for what they have done.
14-03-2025 at 9.07am

14 March 2025
Unprompted review
Rated 1 out of 5 stars

Sittingbourne Appalling service.

Sittingbourne Appalling service.
I paid for top wash, they went round car with spray hardly torch it. Pulled forward and they never brushed front and only just touched rear. Then sent me through.
Spoke to young person after, made out not understand. Laughed with other staff as drove off.

4 January 2025
Unprompted review

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