IMO Car Wash - Reading Reviews 65

TrustScore 4 out of 5

4.2

The Meadway, RG30 4AG Reading, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Efficient friendly service, easy to pay either by the app or on arrival. Variety of washes available to choose from basic to full valet. Always happy using this location

Company replied

Rated 1 out of 5 stars

Visited for the first time and opted for the 'Ceramic XTR' wash as I made the mistake of parking under a tree. The staff were a bit on the rude side, but I don't expect amazing customer serv... See more

Company replied

Rated 5 out of 5 stars

Pre-paid bundle - arrived early in day (just after 8:30), no queue, straight into wash. Experience always excellent as long as the wash is actually open! When it's not, there's no way of checking befo... See more

Company replied

Rated 5 out of 5 stars

First time using IMO car wash and I was a bit confused, ended up paying separately for the drive thru then interior! Lovely guy apologized gave me a discount plus another for next time!!! Great job,... See more

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

  • The Meadway, RG30 4AG, Reading, United Kingdom

4.2

Great

TrustScore 4 out of 5

65 reviews

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Rated 3 out of 5 stars

It was quick but did not leave the car…

It was quick but did not leave the car spotless. There were water/soap marks on the windows and body

1 June 2026
IMO Car Wash - Reading logo

Reply from IMO Car Wash - Reading

Barry,

We appreciate your feedback and regret that the wash left marks. We will investigate our process to improve.

IMO Car Wash

Rated 5 out of 5 stars

Nice and easy

Nice and easy, friendly staff. Good service. Used the app to prepay.

29 May 2026
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Reply from IMO Car Wash - Reading

Jo Kalisz Vel Kalisiak,

We're glad you found our service good and our staff friendly. Thanks for your positive feedback!

IMO Car Wash

Rated 1 out of 5 stars

Awful

Awful! Worst Car Wash I’ve ever had. Went for the ULTRA HD and it left my car all smeared in white stains when I got home! Will NOT be coming back

23 May 2026
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Reply from IMO Car Wash - Reading

Hotshot_13,

We're sorry the wash left white stains on your car. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 1 out of 5 stars

Disappointing results

Visited for the first time and opted for the 'Ceramic XTR' wash as I made the mistake of parking under a tree. The staff were a bit on the rude side, but I don't expect amazing customer service at a car wash.

However, I do expect my car to be cleaned properly.

My car was sprayed down, rinsed off, and then put through the automatic car wash. That'll get all the bits they missed, surely?

Nope. By the time I'd passed through the car wash, there were still insect splatters on the windscreen, water marks on the mirrors, glass and paintwork, and the bird poo hadn't been fully washed off (which was the main reason I went there).

I looked for somewhere to park up and speak to staff, but there was nowhere I could go that wouldn't block other customers, and the valet bays were all full so I gave up and drove away. I don't think the staff would have cared anyway, as they'd already got my £20.

I won't bother coming back, and won't recommend this car wash to anybody.

22 May 2026
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Reply from IMO Car Wash - Reading

Pete,

We are truly sorry to hear that your recent Ceramic XTR wash did not meet your expectations. The issues you described, such as insect splatters, water marks, and unwashed bird deposits, are certainly not the standard we aim for. We also regret that you found our staff to be rude and that you were unable to address your concerns on-site. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 5 out of 5 stars

Excellent experience

The personal service the staff give you at this IMO Car Wash is exceptional.
My car always comes out gleaming and the staff attention to detail is second to none.

12 May 2026
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Reply from IMO Car Wash - Reading

MRS MARION L DOWLING,

We truly appreciate your kind words! We're so glad to hear you consistently receive exceptional service and that your car always gleams. Our team takes pride in their attention to detail.

IMO Car Wash

Rated 5 out of 5 stars

Always efficient

Always efficient

19 May 2026
IMO Car Wash - Reading logo

Reply from IMO Car Wash - Reading

Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash

Rated 5 out of 5 stars

A lovely clean car!!

Efficient friendly service, easy to pay either by the app or on arrival. Variety of washes available to choose from basic to full valet. Always happy using this location

12 May 2026
IMO Car Wash - Reading logo

Reply from IMO Car Wash - Reading

J Lunnon,

We appreciate your positive feedback! We're delighted to hear that our service, payment options, and wash variety meet your expectations. We look forward to your next visit.

IMO Car Wash

Rated 5 out of 5 stars

Perfect thank you

Perfect thank you

16 May 2026
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Reply from IMO Car Wash - Reading

Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash

Rated 5 out of 5 stars

The staff are so friendly and really…

The staff are so friendly and really make the experience enjoyable. Always get a smile from them. Very efficient when it is busy.

10 May 2026
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Reply from IMO Car Wash - Reading

Craig Urquhart,

We're so happy to hear our staff's friendliness and efficiency made your experience enjoyable, even during busy times. Thank you for your kind words!

IMO Car Wash

Rated 5 out of 5 stars
IMO Car Wash - Reading logo

Reply from IMO Car Wash - Reading

Janet,

We appreciate you taking the time to share your experience; our team values your support and feedback.

IMO Car Wash

Rated 5 out of 5 stars

Best automatic car wash around

Best automatic car wash around. Well worth getting the App. Man in charge is a star.

3 May 2026
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Reply from IMO Car Wash - Reading

Nigel Blackwell,

We appreciate your great feedback! We're so happy you think we're the best and that you find the app worthwhile. We're glad you appreciate our staff!

IMO Car Wash

Rated 2 out of 5 stars

Disappointing service

Disappointing service. Watched the sequence of cars before me, however when they got to me I saw rushed half hearted service. Sure enough got home and found streaks, dust and leaves in crevices. All I wanted was a good clean outside! When i spoke to the chap who took payment...told him seems a very rushed job! His reply was they are busy! Won't be returning.

26 April 2026
Unprompted review
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Reply from IMO Car Wash - Reading

R Hutt,

We appreciate your feedback and are sorry to hear the wash quality was not up to standard. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 5 out of 5 stars

Great carwash

Great carwash, easy to use as staff guide you through, plenty of options to choose from. The use of the app makes it super easy

25 April 2026
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Reply from IMO Car Wash - Reading

Alison Flynn,

We appreciate you sharing your experience! We're so glad to hear that our staff was helpful and the app made using our carwash easy with plenty of options.

IMO Car Wash

Rated 5 out of 5 stars

Honest pricing

Honest pricing, fast service, zero issues on my first use

16 April 2026
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Reply from IMO Car Wash - Reading

Sarah,

We appreciate you sharing your experience! We're so glad your first use was fast, issue-free, and had honest pricing. Thank you!

IMO Car Wash

Rated 5 out of 5 stars

First time using IMO car wash and I was…

First time using IMO car wash and I was a bit confused, ended up paying separately for the drive thru then interior! Lovely guy apologized gave me a discount plus another for next time!!!
Great job, definitely recommend 👌

14 April 2026
IMO Car Wash - Reading logo

Reply from IMO Car Wash - Reading

Fiona Nelson,

We appreciate you sharing your first experience with us. We're happy to hear that our team member was able to assist you and that you were pleased with the service. Thank you for the recommendation!

IMO Car Wash

Rated 3 out of 5 stars

So so.

Car was cleaner but by no means really clean, for instance it was still dirty around the boot edge and handle.

12 April 2026
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Reply from IMO Car Wash - Reading

customer,

We regret the wash wasn't thorough, especially around the boot. We appreciate your feedback and will review our processes to improve cleanliness.

IMO Car Wash

Rated 5 out of 5 stars

Happy people & a clean car !!

Staff are always friendly & smiling!!

8 April 2026
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Reply from IMO Car Wash - Reading

Emma ,

We appreciate you sharing! We're so glad to hear that our staff are consistently friendly and smiling, providing great service for you.

IMO Car Wash

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