The franchise is a very rude unbusiness worthy man. They have less brushes than Houghton Regis site. Their excuse is main company IMO is not repairing the malfunction brushes. It's more like the franc... See more
Company replied
Location
Switch locationLeagrave Road, LU3 1RJ Luton, GB
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What can I say every time I come here my car comes out looking like it just left the factory, the attention to detail is exceptional. Friendly and welcoming staff always remembering me and making me f... See more
Company replied
Been going to Luton Branch for a year did 12 washes so averaging one a month under a prepayment scheme. Will not be renewing. There are water stains left on the car and with a automated wash you... See more
Company replied
Not happy at all with the wash I had the triple foam my car was still dirty on the sides and windscreen won’t ever use again and would not recommend also paid to use the hoover and it had hardly any s... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Leagrave Road, LU3 1RJ, Luton, United Kingdom
3.5
Average
44 reviews
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I've been to many different imo washes…
I've been to many different imo washes and I found this one to be my favourite the staff a very good ,and I understand prices go up but,the quality of the washes you get has gone down a lot an ultra HD wash used to be very good you'd get the 3 foams and the wax at the used last for weeks now it almost doesn't exist yes the car was clean but it's not the same ,I don't know why but please can you improve it at£15 a pop I used to get better for less everything else is ok
25 May 2026
Reply from IMO Car Wash - Luton
Paul A Travers,
We appreciate you taking the time to share your feedback. It's concerning to hear that the quality of our washes, particularly the Ultra HD, hasn't met your expectations recently, especially given your positive past experiences. We are always working to improve our services and will certainly look into your comments regarding the foam and wax application.
IMO Car Wash
Bad value for money, RUDE workers
The franchise is a very rude unbusiness worthy man. They have less brushes than Houghton Regis site. Their excuse is main company IMO is not repairing the malfunction brushes. It's more like the franchise is cost cutting by saving from worm out new brush purchases. All 3 Triple foam is one colour. The workers will tell you to not come back if you make any complaint or comment about why brushes are missing.
31 May 2026
Reply from IMO Car Wash - Luton
Sufi Miah,
Thank you for sharing your feedback. We are concerned to hear about your experience and the issues you encountered. Please contact us directly via email so we can investigate your concerns thoroughly.
IMO Car Wash
Staff are very friendly and quick to…
Staff are very friendly and quick to serve but unfortunately the last couple of times I have been various parts of the mechanical wash system haven't been operating so the final finish has been less than expected.
30 May 2026
Reply from IMO Car Wash - Luton
Rob Whitman,
We appreciate your kind words about our staff. We are truly sorry to hear about the issues with our wash system and the less-than-perfect finish. We are actively working to ensure all equipment operates optimally for a superior experience.
IMO Car Wash
Not happy at all
Not happy at all, paid for ultra he, my car came out still dirty. The liquid was dribbling out of the sides and didn’t even touch my car. Overall not happy with my experience
29 May 2026
Reply from IMO Car Wash - Luton
Newed,
Thank you for your feedback. We are very sorry your wash was unsatisfactory. Please contact us directly at Customer-Services@imo-carwash.co.uk so we can investigate this.
IMO Car Wash
Doesn't clean the car properly!
I went to the Luton branch and paid for a Triple Foam wash. I did not see getting the Triple Foam when going in. The attendant at the wash said insisted that it was provided. I then pointed out my car was still dirty, he said that normally customer park up and dry their car with a cloth which then gets it cleaned. My car had dirty water all over it, it wasn't cleaned properly, it's not just clean water after a wash. I don't see why I would have to clean my car further by wiping it with a cloth, when I paid for it be cleaned by the carwash!
26 May 2026
Reply from IMO Car Wash - Luton
Customer,
Thank you for sharing your feedback. We are sorry to hear that your wash was unsatisfactory. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Very helpfull sorted me to pay by phone…
Very helpfull sorted me to pay by phone ..brilliant will defo go back
1 May 2026
Reply from IMO Car Wash - Luton
Celia Brisland,
We're happy to hear that we were helpful in sorting out the payment by phone for you. We appreciate your feedback and look forward to seeing you again.
IMO Car Wash
Reply from IMO Car Wash - Luton
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Reply from IMO Car Wash - Luton
Aqeel Rafiq,
We're happy to hear that you had a wonderful experience. Thank you for sharing your positive feedback with us!
IMO Car Wash
Reply from IMO Car Wash - Luton
Rajesh Desai,
We appreciate your feedback and are so glad to hear you received brilliant and excellent service to a high standard!
IMO Car Wash
Disappointed - Triple Foam service with no soap!
26/04/2026. I paid for the Triple Foam service, but there was no soap in the machine, and no one informed us about this. I expected a nice car wash experience but this fell short. Very disappointed.
26 April 2026
Reply from IMO Car Wash - Luton
ade adewunmi,
We appreciate you bringing this to our attention. We are sorry the Triple Foam service did not meet your expectations on the date mentioned. Please contact us directly via email.
IMO Car Wash
Great helpful staff and great car wash…
Great helpful staff and great car wash as my came out shining
25 April 2026
Reply from IMO Car Wash - Luton
tasleem Aslam,
We appreciate your positive feedback! We're so glad to hear that our staff was helpful and that your car came out shining.
IMO Car Wash
A very quick wash
A very quick wash, and an inadequate dry. I will be going back to hand car washes which are much more thorough and not any more expensive.
24 April 2026
Reply from IMO Car Wash - Luton
Mr Gandhi,
We appreciate your feedback. We regret that the wash and dry were not up to your standards. We'll review our processes to improve our service quality.
IMO Car Wash
What can I say every time I come here…
What can I say every time I come here my car comes out looking like it just left the factory, the attention to detail is exceptional. Friendly and welcoming staff always remembering me and making me feel welcome. Their valeting services are top tier and need to be recognised for their work can’t recommend these guys enough.
24 April 2026
Unprompted review
Reply from IMO Car Wash - Luton
Mergim Breca,
We're happy to hear your car looks factory-fresh after visiting us! It's great to know you appreciate the team's attention to detail and find them welcoming. We appreciate your high recommendation of our valeting services.
IMO Car Wash
Fast service
Fast service, friendly staff who explained exactly what I should do as this was first time I was using this car wash system.
21 April 2026
Reply from IMO Car Wash - Luton
customer,
We're glad to hear that our staff provided a friendly and helpful introduction to our car wash system! We appreciate you taking the time to share your positive experience.
IMO Car Wash
Reply from IMO Car Wash - Luton
Gaz Ali,
We appreciate you pointing out our staff's hard work. We'll look into the equipment issues you mentioned to ensure things are running smoothly.
IMO Car Wash
They offer great service
They offer great service. Treat there customers so nicely.
18 April 2026
Unprompted review
Reply from IMO Car Wash - Luton
Nav Preet,
We appreciate your positive feedback! It's wonderful to know our team treats customers well and provides excellent service. Thank you!
IMO Car Wash
Today i went from imo car wash luton
Today i went from imo car wash luton
I got fanstaic service from staf
I recommend to all please go there for wash your car
18 April 2026
Unprompted review
Reply from IMO Car Wash - Luton
Narinder Singh,
We're happy to hear that you had a fantastic service experience at our car wash. We appreciate your recommendation and are grateful for your positive feedback!
IMO Car Wash
I have been coming to this car wash for…
I have been coming to this car wash for a long time. Every time I come they always deliver an exceptional service. Everyone is so friendly and welcoming. My car is always spotless. Hands down the best car wash!
17 April 2026
Unprompted review
Reply from IMO Car Wash - Luton
Katerina,
We're delighted to hear that you consistently receive exceptional service and that our team's friendliness makes you feel welcome. We're glad your car is always spotless! Thank you for the positive feedback.
IMO Car Wash
Great car wash
Always very professional- shame how some drivers enter via the exit and I nearly witnessed an accident on my last visit as a car was leaving the wash and car that was behind me shot in to get in front of me- not bothered about that, but it could have been me leaving the wash- some of the staff didn’t understand when i explained and just shrugged their shoulders( language barrier)
12 April 2026
Reply from IMO Car Wash - Luton
Dermot O'Neill,
We appreciate your positive feedback regarding our team's professionalism. We regret to hear about the incident you witnessed with drivers using the exit and the communication issue. We will address the traffic flow concern and work on improving staff communication to prevent similar situations. Thank you for bringing this to our attention.
IMO Car Wash
I’m so happy use they service because…
I’m so happy use they service because they always do the best job 😊
6 April 2026
Unprompted review
Reply from IMO Car Wash - Luton
Vivien Csurko,
We appreciate you choosing our service! We're so glad to hear you're happy with the excellent job we consistently provide. Thanks for your feedback.
IMO Car Wash
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