IMO Car Wash Reviews 

31,794
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 16,321 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and efficient, contributing to a positive service experience. Many are satisfied with the car wash results, noting their vehicles come out spotless, gleaming, and looking new after a professional and quick service. However, some customers noted dissatisfaction with the cleaning quality, reporting cars not thoroughly clean, water marks, or specific areas like wheels and mirrors being missed, leading to questions about value for money. Additionally, a few people felt the pre-wash was minimal or rushed, and some reviewers mentioned instances of poor service, such as attendants being unhelpful or closing early.

What people talk about most

Service

Consumers find service to be ambiguous, with some reviewers praising the amazing team, quick service, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

Customers had ambiguous experiences with quality, with some reporting positive outcomes such as a clean,... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction, noting... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding the pricing reasonable and offering good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Never used this car wash before - so hadn’t got a clue. Could have had some more information displayed, but I worked out what I was doing and the attendant was brilliant.

Rated 4 out of 5 stars

8 out of 10 times the car is clean but more importantly it’s how customer service handle the 2 other times. I have had a good experience with the latter

Rated 4 out of 5 stars

Easy process of getting the car washed after loading the app on my iPhone and buying a particular wash for the car. The attendant was polite and helpful.

Company replied

Rated 3 out of 5 stars

Great job by the machines, unfortunately there is a vile smell of stagnant water everytime i go through the car wash, even with all vents turned off in the car, the smell still comes through, the whol... See more

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

32K reviews

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3.8

All reviews

(31,794)

28,750 reviews in the last 12 months

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Rated 1 out of 5 stars

Paid for top service

Paid for top service. And again 2nd time I've had a car still dirty when pulling out wheels wernt even touched. Waste of money. And the works rather site on there phones then work.

1 August 2026
Rated 3 out of 5 stars

First experience

The wheels were not clean need to put more effort into this
The dryer didn’t dry car very well so water mark dribble on car
Didn’t need to pay the price I did as I would if got the same wash on the cheaper
Lady spraying wheels I was watching her she did one squirt on each wheel on the cars I saw her doing

24 July 2026
Rated 5 out of 5 stars

great staff

the driver in front of me had problems with his roofing. in a very patient and calm manner the staff handled the situation, guiding us behind that car to back up a bit so he could use a free spot and manage the problem. during that whole procedure the staff never acted stressed oder impatient

30 July 2026
Rated 2 out of 5 stars

Second time we used the car wash

Second time we used the car wash. First time there were still marks on windscreen after wash. Second time we went there we pointed out the marks on windscreen a week or so later which the operator tried to jet wash off and they were still there the other end. Also on second visit we paid for chassis clean also and not being funny wheel arches were just as bad as when we went in. Not impressed with cost and it took me two minutes later to remove the marks off the windscreen myself and not totally impressed with the underside clean.

28 July 2026
Unprompted review
Rated 3 out of 5 stars

Room for improvement

New payment method (scan & pay) worked convenient and I appreciate the discount. Unfortunately I did not find a way to check what’s included in the packages quickly. So I chose by price rather than by product description.
The prewash handled by staff was quick and not appropriate so that the automated washing did not manage to remove all insects from the windshield.
The carpet cleaner did not work. The hoses of the vacuum cleaners were worn and bent so that the vacuum did not work properly all the time.

1 August 2026
Rated 3 out of 5 stars

I paid £20

I paid £20, but I’m not happy with how the machine washed my car. It’s no different from the cheaper options—there are still spots and unwashed areas.

1 August 2026
Rated 5 out of 5 stars

Very helpful chap

Very helpful chap. Even though I didn't know how to take the handbrake off my wife's car he advised me and off we went through the carwash. Im sure he thought I was numpty as he was shaking his head at me which I saw through my mirror but everyday is a learning day. Thanks my friend.

1 August 2026

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