Never used this car wash before - so hadn’t got a clue. Could have had some more information displayed, but I worked out what I was doing and the attendant was brilliant.
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8 out of 10 times the car is clean but more importantly it’s how customer service handle the 2 other times. I have had a good experience with the latter
Easy process of getting the car washed after loading the app on my iPhone and buying a particular wash for the car. The attendant was polite and helpful.
Company replied
Great job by the machines, unfortunately there is a vile smell of stagnant water everytime i go through the car wash, even with all vents turned off in the car, the smell still comes through, the whol... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
32K reviews
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The manual cleaning of the car by the…
The manual cleaning of the car by the staff was truly extraordinary.
1 August 2026
Quick and easy car wash
Quick and easy car wash. Staff give a quality pre wash before entering the auto wash.
3 August 2026
Good car wash but not perfect
It was fast and very nice carwash. The problem was that it didn't remove all the insect traces from the car.
1 August 2026
Know the guys quite well now
Know the guys quite well now . Always polite and have a quick chat. The wash itself is very good value in my opinion.
3 August 2026
Very slick and hassle free with a great…
Very slick and hassle free with a great resultant wash
3 August 2026
Where do I begin. A**
Where do I begin.
From arrival to meeting the funniest worker ever he was a laugh and deffinatly a good choice hire.
I had only one issue and that was the drying of the car I was left with alot of streaks I do think the machine needs a modification to air dry the paintwork better before the micro fibre cloths go over the vehicle.
1 August 2026
Worst experience this time honestly…
Worst experience this time honestly wastage of money and time. In 10£ u guys haven’t even cleaned my Rims.. hell service
3 August 2026
I purchased the ceramic wash using the…app
I purchased the ceramic wash using the app for the first time. I found it easy to navigate and very user friendly. It was very efficient and time effective. When it comes to the attendant at the carwash itself it was a different story. He was sat down on his phone when I turned up and after scanning my barcode returned to whatever fascinating thing he was watching, leaving me a bit up in the air as to when he would start washing my car. Eventually he did pay attention to me and my vehicle and the car went through without hitch
3 August 2026
I’ve tried three times, still have a dirty car!
I’ve tried three times, at two different car washes. This time it was closed for cleaning just when I needed to use it - it said it was closed 40 mins before closing until closing time so I couldn’t get it washed. So not happy as car is still dirty!
3 August 2026
I paid £21 for the top wash only for…
I paid £21 for the top wash only for the miserable old guy to walk off before he’d finished prepping my car to deal with a vaccuum job. The back of my car was left with terrible dirty smears.
He needs to retire back home! The main crew are fine, but the old guy is always miserable, takes no care, isn’t interested, never speaks, swipes the hose over the car without any care - drives me insane.
Won’t be going back after this time and I used it at least twice a month.
3 August 2026
I usually get my car washed at the IMO…
I usually get my car washed at the IMO in Broadstairs and they are much more thorough before you go through the wash. The man at this car wash took about 30 seconds to do the pre wash and my car didn’t look great when it was done.
3 August 2026
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